Won’t accept DL number
Haven’t been able to use this app, so my family hasn’t been able to get reimbursement.
Response from developer
Sorry you got stuck on the DL number step. Please email us with your account details and the state your license was issued in so we can look into what's going wrong and get you enrolled directly.
Bad customer service
Response from developer
We're truly sorry - a four-hour hold and being hung up on isn't how any of our calls should go. Please email us with your account details so we can review what happened on both calls and follow up with you directly.
This is the worst app
Edit* A couple of months ago the creators of this app finally listened and fixed the issues. It now works perfectly and I can schedule transportation at any time on this app. It’s annoying it took so long but better late than never.
Response from developer
Thank you for the detailed feedback, and we're sorry for the frustration. Quick note on login: the app uses a single screen - enter your email and, if you're already registered, you'll receive a one-time code to log in. The issue you describe with your phone number being flagged as already in use is something we'd like to look into directly. Please contact our support phone line or support email and we'll help you access your existing account.
Never use this app
Response from developer
That's not the experience we want for you. Please email us your account details and information about the calls so we can review what happened and follow up with you directly.
Unreliable — constant cancellations leave patients stranded
Response from developer
Thanks for sharing this. Reliability is essential and if trips aren't holding, we want to investigate. Please email us your account details and the cancelled trip info so we can look into it and follow up directly.
