Version
Response from developer
The change you're seeing isn't an update we made to the app on our own. Mileage reimbursement trips can only be signed on the day of the trip, which is a state requirement we're required to follow. We know that's less flexible than what you were used to, but going forward the best approach is to sign each MR trip on the same day you complete it
Unreliable
Response from developer
Not knowing whether your ride will actually show up isn't the experience we want for you. Please email us with your account details so we can review your recent trips, look at what's happening on our end, and make sure your upcoming appointments are covered.
Mountain of Issues
Update: new version of the app changed the design but didn’t address the functionality issues widely reported. Classic
Response from developer
We're sorry the transition hasn't been what you deserve. Please email us with the specific issues you've raised so we can look into each one directly and follow up with you. One thing worth clearing up: we have not replaced our dispatchers with AI. Our dispatch team is made up of real people; AI handles cases that don't require human interaction, but human dispatchers are actively part of our operation.
Mountain of Issues
Won’t let me use on first attempt
Response from developer
The app uses the same screen for both login and registration. If your email is already in our system, enter it on that screen and we'll send you a one-time code to log you in. That said, we didn't migrate any accounts from other providers, so we'd like to understand why your email is being flagged. Please email us with the email address you were trying to use and we'll look into what happened.
