MediDrive User Reviews

Name: MediDrive
Rating: 1.3 (54 reviews)

MediDrive

Medidrive LLC

✈️ Travel

🏥 Medical

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Can't book a ride

On the dropoff portion, it insists I haven't added a facility. The only options you give me are to add the dropoff ADDRESS--which I added. If I put the name of the pavilion of the hospital I intend to go to, the address dropdown menu accepts that, but it still insists I haven't added a facility.
This means your app cannot complete the first function intended: booking rides.
Your app doesn't work, and I need to be able to get to appointments. I can't drive.

Vladdy the Moose

16 days ago

Bad to Great

I’ve been using this for months and it has improved tremendously. It no longer crashes all the time, and I can actually book and sign for my trips. Make sure you have your location turned on to use!

Honest AF Reviews

18 days ago

Terrible Support

I tried configuring the app for my mom. Seemed simple enough, enter in the member ID and DOB, and you’re off to the races. Nope, wouldn’t recognize her details. So she calls support to book her first rides, and get the app issue waited.

Waits for FOUR HOURS only to be told that she had reached “after hours emergency-only support,” and to call back the next day.

WTAF??

El J3ffe

20 days ago

Horarios

Deben tomar en cuenta que habeces su transporte llega mucho antes de los que usted programan no se por qué funciona así muchas veces me a perjudicado siempre pida con unos 20 minutos más de la hora de finalización de sus cita

Z2024*

24 days ago

Bad app

It hasn’t sent any of us the email required to log-in so we can set up our accounts. This needs to be sorted before July 1st

Fettss

a month ago

Horrible

RUN!!!!!
I have spent over 130 minutes trying to get the app to work to no avail. I even had a customer service rep tell me they had no tech support. They do not have the ability to submit claims through the app and you must print the claims form, have it manually signed, email a copy to the claims department and then wait FOUR TO SIX WEEKS for mileage reimbursement. Obscene! The former company my insurance had processed claims in days! At worst - one week.
If I could give a zero rating I would. Do not recommend.

Virginia Nursey A

2 months ago

Response from developer

Thank you for the feedback, and we're sorry for the frustration. Quick clarification: mileage reimbursement trips can be completed directly in the app once you're within 300 meters of the drop-off location - no paper forms or email needed. Mileage reimbursement payments are then processed within 4–6 weeks of submission, which is the standard timeline. If you're not seeing the option to complete MR trips in the app, please email us with your account and trip details so we can look into it directly.

Mileage reimbursement

This company is a JOKE. I have been patient with the company, They don’t know what they are doing . I have been submitting all trip logs paper / on the app . Just for them to SAY all my trips for month of April were canceled! Just a waist of time . Just over it!
If I can leave 0 stars I would!

talk2menice.

2 months ago

Response from developer

We're sorry for the frustration. April trips being marked as cancelled when they were actually completed isn't something we can resolve in a review reply. Please send us an email with your trip details and we'll investigate directly and follow up on your reimbursement.

Not getting reimbursed for mileage reimbursement

I don’t know if anybody else is having the same issue, but I am not getting my direct deposit for mileage reimbursement. It’s been past the six week mark and every time I call I’m getting the runaround. Now I’m being told they don’t even have anybody to speak to in the claims department. Unacceptable.

Further needs

2 months ago

Response from developer

We're sorry for the delay and the runaround you've experienced. If this is still unresolved, please send us an email with your trip details and we'll investigate directly. We hope it has been sorted by now - but if not, please reach out by email so we can look into your specific submission.

Works smoothly

Been using MediDrive for about a week and it’s been working well for me. Navigation around the app is easy, the layout makes sense, and the overall idea behind it is genuinely useful . I’ve notice the ui shifts a little here and there between sessions in the way of actually using the app. Solid experience so far .

akkerman7

2 months ago

Response from developer

Thank you for the kind words - it's great to hear the app is working well for you. Thanks for the note on UI shifts between sessions; we'll share that with our team to look into. If you spot any specific screens where it happens, feel free to let us know through the Support section in the app.

Easy navigation

A week in and Medidrive has been working well for me .The app is easy to navigate, the design choice make sense. And everything I’ve tried haste gone smoothly. there are some small UI changes that pop up occasionally, but honestly nothing dramatic doesn’t get the way of the way of the experience. Recommend giving it a try.

Vlad Vargas

2 months ago

This might be the worst review I’ve ever given this sucks

I’ve tried over 100 times to get this app to work right I can download it and put my email on my birthdate when I try to put my member number. It just shuts down. Over and over again.

jhayes24375

2 months ago

Horrible

Insurance switched to this company. Dad missed several medical appointments for drivers not showing and app is the worst. Member and trips disappear, can't book half the time online and have to call. Needs serious overhaul.

SShow78

2 months ago

Response from developer

Thank you for letting us know, and we're sorry for the trouble. Both issues you describe were caused by long app loading times - trips and profile information weren't actually missing or cancelled, the app was loading empty before the data came through. This has been fixed in recent updates and loading is now fast. Please update to the latest version of the app and you'll see your trips and profile as expected. If anything still doesn't look right, contact our support phone line and we'll help you directly.

Worst App Ever

My insurance switched to MediDrive in April 2026, and I absolutely hate having to use their app. Their support is nonexistent, the app gets worse with every update, and the scheduling is difficult to navigate. I can’t schedule wheelchair rides, and my mother is in a wheelchair, so she is missing appointments. I don’t know why this app is so bad, but it is horrible. I’m so sorry to those who have to use it

ZaneM.

2 months ago

Response from developer

Thank you for letting us know, and we're truly sorry - your mother shouldn't be missing appointments. Wheelchair trips can be booked through the app when wheelchair service is set as an allowed service type on the member's profile. If you don't see that option for your mother, it likely means her profile needs to be updated. Please contact our support phone line so we can verify her profile and get wheelchair trips enabled for her right away.

Simply terrible

This is the world worst app.
If ever able to book a trip it mysteriously cancels without any notification whatsoever.
Same happens to user’s profile. Nowhere to be found and unable to add.

Slozanova

3 months ago

Response from developer

This app is terrible

THIS IS THE WORST APP KNOWN TO MAN NOTHING WORKS

ForeverStunna

3 months ago

Response from developer

We're sorry for the frustration. Many of the issues from early April have been fixed in recent updates - please update to the latest version of the app and try again. If something specific still doesn't work, contact our support team and we'll help you directly.

Awful company

This company is a joke. They never answer the phone and when they do they don’t know what they are talking about. It took me 2 days to book mileage reimbursement for my daughter. The app doesn’t work, the website doesn’t work, and they don’t respond to emails. Now we have to go back to paper forms which we didn’t have to do with the other company. We have to use this company but it is awful.

CKGGF4

3 months ago

Response from developer

Thank you for the feedback, and we're sorry for the difficult experience. Mileage reimbursement booking has been fixed in updates released since early April. Mileage Reimbursement trips can also be completed directly in the app once you're within 300 meters of the drop-off location - no paper forms needed. Please update to the latest version of the app and try again. If anything still doesn't work, contact our support team and we'll help you directly.

This is the worst app

I have no idea why my insurance would choose to use such a dysfunctional company let alone app for transportation needs. I’ve had people hang up on me when I’m forced to call since the app is completely unusable no matter how many “updates” they continue to release. The app tells me my phone number is already in use but won’t give me the option to login. There is only an option to create a new account, which is odd since I assume once you create an account you should have the option to login but I digress. Completely useless company, even more useless app.

VictoriaMarie0390

3 months ago

Response from developer

Thank you for the detailed feedback, and we're sorry for the frustration. Quick note on login: the app uses a single screen - enter your email and, if you're already registered, you'll receive a one-time code to log in. The issue you describe with your phone number being flagged as already in use is something we'd like to look into directly. Please contact our support phone line or support email and we'll help you access your existing account.

Awful

Read comments above and add HORRIBLE FROM THIS COMMENT!
How bout I can’t even create an account on this app! Freakin joke it is!! DONT WASTE YOUR TIME!!!!

Itzpoo

3 months ago

Response from developer

Thank you for the feedback, and we're sorry for the frustration. Account creation has been fixed in updates released since early April. Please update to the latest version of the app and try again. If you are still unable to create an account, contact our support phone line and we'll help you set it up directly.

Unorganized

Absolutely ridiculous what I’ve dealt with since Aetna Medicaid switched over to MediDrive. Trips disappearing. Couldn’t even make trips at first cause they had my username mixed up with some one else’s information. Just ridiculous. Wish I was still dealing with Modivcare

Nikki888888$

3 months ago

this app sucks

My insurance switched me from Modivcare to this and the app doesn’t let you schedule rides and always glitching. I had to call to schedule several rides and it was a very long wait time. I hope this app gets fixed quickly.

Curlyheadcutie3