MediDrive appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for MediDrive is 78 out of 100 points across 7 verification signals from App Store and developer data.

MediDrive User Reviews

Name: MediDrive
Rating: 3 (2 reviews)

MediDrive

Medidrive LLC

✈️ Travel

🏥 Medical

Customer Experience

Positive experience10.5% of reviews

Neutral0.0% of reviews

Negative experience89.5% of reviews

~ Based on 38 written reviews from the US App Store.

Is MediDrive Safe?

Not enough ratings yet to assess MediDrive.

Is MediDrive Legit?

MediDrive appears legitimate, with a few gaps. AppsHunter Legitimacy Score for MediDrive is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Mountain of Issues

I’m not going to list all of the issues here, but suffice it to say this company was 100% not ready for the handoff from Transdev, (and that’s saying a lot if you know how poor Transdev was). Besides how unbelievably incompetent this app is, one of my drivers told me MediDrive fired a swath of their dispatchers and replaced them with AI to save costs, and it’s not going too well according to him.

Update: new version of the app changed the design but didn’t address the functionality issues widely reported. Classic

ChayBlay

2 days ago

Response from developer

We're sorry the transition hasn't been what you deserve. Please email us with the specific issues you've raised so we can look into each one directly and follow up with you. One thing worth clearing up: we have not replaced our dispatchers with AI. Our dispatch team is made up of real people; AI handles cases that don't require human interaction, but human dispatchers are actively part of our operation.

Mountain of Issues

I’m not going to list all of the issues here, but suffice it to say this company was 100% not ready for the handoff from Transdev, (and that’s saying a lot if you know how poor Transdev was). Besides how unbelievably incompetent this app is, one of my drivers told me MediDrive fired all of their dispatchers and replaced them with AI to save costs, and it’s not going too well. They’ve yet to address even one single issue that I and others in this review section have brought to their support team in over a month. How these scam artists win government contracts is beyond me.

ChayBlay

5 days ago

Won’t let me use on first attempt

I try to sign up for the app for the first time and it prevented me because I already used the email with transdev and to send the paper copies in.

Give me New York

6 days ago

Response from developer

The app uses the same screen for both login and registration. If your email is already in our system, enter it on that screen and we'll send you a one-time code to log you in. That said, we didn't migrate any accounts from other providers, so we'd like to understand why your email is being flagged. Please email us with the email address you were trying to use and we'll look into what happened.

They keep screwing up my scheduled rides.

I’m involved in a recovery program (3 days a week) in addition to recovering from a broken leg. I’ve missed 2 weeks worth of sessions because medicine keeps screwing up my scheduled rides.

For example; I scheduled a ride and the app allows me to book for multiple legs at once. I scheduled a ride for 07/22 at 5:30pm and a return trip later at 8:30pm the same day.
The day before my appointment, I check the app and see the return trip (still labeled for the 22nd) is now today (the 21st) but I still have the 5:30 one set correctly.

I don’t know what the issue is. I didn’t have these issues with Intelliride. I am very disappointed with this service and would not recommend it.

RAArauz0895

22 days ago

Response from developer

We're really sorry - missing two weeks of recovery sessions while healing from a broken leg is not okay, and what you've described with the return leg date shifting isn't expected behavior. Please email us with your account details and the affected trip information so we can look at exactly what happened and get it sorted for your future bookings.

TRASH TRANSPORTATION

I have an appointment to go get my medication that I need or I will be very ill. My appointment write was set for 6am at 12:15am I received a text that my trip had been canceled. This is not the first time I have had a trip of mine canceled. The first time I called the lady was extremely nasty and rude as well as flat out lied to me. The second time I called the woman was very kind but completely unhelpful. I was told even though it was a glitch on their end there was nothing they could do. My ride will cost me 100 dollars and I cannot reschedule the appointment. YOU ARE BETTER OFF WALKING THAN USING THIS TRADH TRANSPORTATION COMPANY THEYRE TOTALLY USELESS AND UNRELIABLE.

Bentleybanana

a month ago

Response from developer

We're truly sorry - getting to your medication appointment is critical, and none of what you describe here is the standard we hold ourselves to. A last-minute cancellation, a rude first call, and being told there was nothing we could do on the second call all need to be looked at directly. Please email us with your account details and the cancelled trip information so we can investigate what happened on our end, review both calls, and follow up with you.

Driver didn't show up

App doesn't work. Had to use your website to book a ride. I had a ride scheduled to pick me up from where I live at 12:15. Nobody showed up and I had to cancel at 12:45. This also means I had to cancel the trip from the hospital. Nobody contacted me about if there was an issue or if anyone was on the way. The GPS didn't show anyone on the map either. Lastly you had me scheduled to be picked up by Trinity Transportation Inc. There isn't much about them on a search, no contact info, and as best I can tell they are a FREIGHT company. So that's great you set me up with an unreliable ghost company with zero way to know without a doubt if my ride will or will not be able to come get me.

Vladdy the Moose

a month ago

Response from developer

Thank you for letting us know, and we're truly sorry - a no-show pickup with no communication and concerns about the assigned transportation provider are not acceptable to us. Please send us an email with your account details and the trip information so we can investigate directly, review what happened with the provider assignment, and follow up with you.

Bad to Great

I’ve been using this for months and it has improved tremendously. It no longer crashes all the time, and I can actually book and sign for my trips. Make sure you have your location turned on to use!

Honest AF Reviews

a month ago

Response from developer

Thank you for taking the time to share this - we really appreciate it, and we're glad the app has been working well for you.

Poor Scheduling process in denver

How did this organization get the transportation contract for denver? Their app have difficulty searching adresses, you cant even book return request. The will call tab does not work. They have soo many numbers to call. Just errors on finalizing pick up times. The Ai that they have cant help with error. The wait time when you call is soo long!! Who is all accountable to all the missed doctors appoinments?

Geetonga

a month ago

Response from developer

Thank you for the detailed feedback, and we're truly sorry - missing doctor appointments isn't acceptable to us either. Please email us with your account details and the specific issues you ran into (address search, return leg, will-call, pickup time errors) so we can look into each one.

Can't book a ride

On the dropoff portion, it insists I haven't added a facility. The only options you give me are to add the dropoff ADDRESS--which I added. If I put the name of the pavilion of the hospital I intend to go to, the address dropdown menu accepts that, but it still insists I haven't added a facility.
This means your app cannot complete the first function intended: booking rides.
Your app doesn't work, and I need to be able to get to appointments. I can't drive.

Vladdy the Moose

a month ago

Bad to Great

Honest AF Reviews

a month ago

Terrible Support

I tried configuring the app for my mom. Seemed simple enough, enter in the member ID and DOB, and you’re off to the races. Nope, wouldn’t recognize her details. So she calls support to book her first rides, and get the app issue waited.

Waits for FOUR HOURS only to be told that she had reached “after hours emergency-only support,” and to call back the next day.

WTAF??

El J3ffe

a month ago

Response from developer

Thank you for letting us know, and we're truly sorry - both the setup issue and the four-hour wait aren't the experience we want for you or your mom. Please send us an email with your mother's details (member ID and date of birth) so we can investigate why the app isn't recognizing her account and get her set up directly.

Horarios

Deben tomar en cuenta que habeces su transporte llega mucho antes de los que usted programan no se por qué funciona así muchas veces me a perjudicado siempre pida con unos 20 minutos más de la hora de finalización de sus cita

Z2024*

2 months ago

Bad app

It hasn’t sent any of us the email required to log-in so we can set up our accounts. This needs to be sorted before July 1st

Fettss

2 months ago

Horrible

RUN!!!!!
I have spent over 130 minutes trying to get the app to work to no avail. I even had a customer service rep tell me they had no tech support. They do not have the ability to submit claims through the app and you must print the claims form, have it manually signed, email a copy to the claims department and then wait FOUR TO SIX WEEKS for mileage reimbursement. Obscene! The former company my insurance had processed claims in days! At worst - one week.
If I could give a zero rating I would. Do not recommend.

Virginia Nursey A

2 months ago

Response from developer

Thank you for the feedback, and we're sorry for the frustration. Quick clarification: mileage reimbursement trips can be completed directly in the app once you're within 300 meters of the drop-off location - no paper forms or email needed. Mileage reimbursement payments are then processed within 4–6 weeks of submission, which is the standard timeline. If you're not seeing the option to complete MR trips in the app, please email us with your account and trip details so we can look into it directly.

Mileage reimbursement

This company is a JOKE. I have been patient with the company, They don’t know what they are doing . I have been submitting all trip logs paper / on the app . Just for them to SAY all my trips for month of April were canceled! Just a waist of time . Just over it!
If I can leave 0 stars I would!

talk2menice.

3 months ago

Response from developer

We're sorry for the frustration. April trips being marked as cancelled when they were actually completed isn't something we can resolve in a review reply. Please send us an email with your trip details and we'll investigate directly and follow up on your reimbursement.

Not getting reimbursed for mileage reimbursement

I don’t know if anybody else is having the same issue, but I am not getting my direct deposit for mileage reimbursement. It’s been past the six week mark and every time I call I’m getting the runaround. Now I’m being told they don’t even have anybody to speak to in the claims department. Unacceptable.

Further needs

3 months ago

Response from developer

We're sorry for the delay and the runaround you've experienced. If this is still unresolved, please send us an email with your trip details and we'll investigate directly. We hope it has been sorted by now - but if not, please reach out by email so we can look into your specific submission.

Works smoothly

Been using MediDrive for about a week and it’s been working well for me. Navigation around the app is easy, the layout makes sense, and the overall idea behind it is genuinely useful . I’ve notice the ui shifts a little here and there between sessions in the way of actually using the app. Solid experience so far .

akkerman7

3 months ago

Response from developer

Thank you for the kind words - it's great to hear the app is working well for you. Thanks for the note on UI shifts between sessions; we'll share that with our team to look into. If you spot any specific screens where it happens, feel free to let us know through the Support section in the app.

Easy navigation

A week in and Medidrive has been working well for me .The app is easy to navigate, the design choice make sense. And everything I’ve tried haste gone smoothly. there are some small UI changes that pop up occasionally, but honestly nothing dramatic doesn’t get the way of the way of the experience. Recommend giving it a try.

Vlad Vargas

3 months ago

This might be the worst review I’ve ever given this sucks

I’ve tried over 100 times to get this app to work right I can download it and put my email on my birthdate when I try to put my member number. It just shuts down. Over and over again.

jhayes24375

3 months ago

Horrible

Insurance switched to this company. Dad missed several medical appointments for drivers not showing and app is the worst. Member and trips disappear, can't book half the time online and have to call. Needs serious overhaul.

SShow78

3 months ago

Response from developer

Thank you for letting us know, and we're sorry for the trouble. Both issues you describe were caused by long app loading times - trips and profile information weren't actually missing or cancelled, the app was loading empty before the data came through. This has been fixed in recent updates and loading is now fast. Please update to the latest version of the app and you'll see your trips and profile as expected. If anything still doesn't look right, contact our support phone line and we'll help you directly.