MediDrive appears to be a legitimate app. The AppsHunter Legitimacy Score for MediDrive is 83 out of 100 points across 7 verification signals from App Store and developer data.

MediDrive Reviews: Is It Legit?

Name: MediDrive
Rating: 4.4 (147 reviews)

MediDrive

Medidrive LLC

✈️ Travel

🏥 Medical

Customer Experience

Positive experience12.8% of reviews

Neutral2.1% of reviews

Negative experience85.1% of reviews

~ Based on 47 written reviews from the US App Store.

Is MediDrive Safe?

MediDrive appears safe based on user ratings. AppsHunter Safety Score for MediDrive is 86/100.

This assessment is based on 147 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.7% of ratings point to a safe experience

2.7% of ratings suggest some concerns

11.6% of ratings point to a risky experience

~ Based on 147 App Store ratings for MediDrive.

Is MediDrive Legit?

MediDrive appears to be a legitimate app. AppsHunter Legitimacy Score for MediDrive is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Won’t accept DL number

Wouldn’t accept my drivers license number, even though they also require a photo of the license for “verification”.

Haven’t been able to use this app, so my family hasn’t been able to get reimbursement.

AHJEBUH

8 days ago

Response from developer

Sorry you got stuck on the DL number step. Please email us with your account details and the state your license was issued in so we can look into what's going wrong and get you enrolled directly.

Bad customer service

I was on hold for 4 hrs to schedule an urgent care for Monday appointment and the lady hung up on me because it was within 3 days after I was told I could stay on hold if it was within 2 business days for an urgent care appointment.

Lia med client

9 days ago

Response from developer

We're truly sorry - a four-hour hold and being hung up on isn't how any of our calls should go. Please email us with your account details so we can review what happened on both calls and follow up with you directly.

This is the worst app

I have no idea why my insurance would choose to use such a dysfunctional company let alone app for transportation needs. I’ve had people hang up on me when I’m forced to call since the app is completely unusable no matter how many “updates” they continue to release. The app tells me my phone number is already in use but won’t give me the option to login. There is only an option to create a new account, which is odd since I assume once you create an account you should have the option to login but I digress. Completely useless company, even more useless app.

Edit* A couple of months ago the creators of this app finally listened and fixed the issues. It now works perfectly and I can schedule transportation at any time on this app. It’s annoying it took so long but better late than never.

VictoriaMarie0390

24 days ago

Response from developer

Thank you for the detailed feedback, and we're sorry for the frustration. Quick note on login: the app uses a single screen - enter your email and, if you're already registered, you'll receive a one-time code to log in. The issue you describe with your phone number being flagged as already in use is something we'd like to look into directly. Please contact our support phone line or support email and we'll help you access your existing account.

Never use this app

The operators are disrespectful and they cancel all your trips when they are mad or they refuse to book your trip never use this app

TkoRoxas

a month ago

Response from developer

That's not the experience we want for you. Please email us your account details and information about the calls so we can review what happened and follow up with you directly.

Unreliable — constant cancellations leave patients stranded

This app is supposed to ensure reliable medical transportation, but it does the exact opposite. Nearly every scheduled trip gets canceled without viable solutions, leaving patients stranded and missing critical healthcare appointments. When you rely on non-emergency medical transport to get to doctors across Colorado Springs, Denver, and Aurora, reliability is essential. MediDrive consistently fails to deliver basic service. Completely unusable if your health depends on showing up on time.

AnnoyinCO

a month ago

Response from developer

Thanks for sharing this. Reliability is essential and if trips aren't holding, we want to investigate. Please email us your account details and the cancelled trip info so we can look into it and follow up directly.

Excellent and Friendly Help

John was very friendly and very efficient in helping me sort through all of the issues i’ve been having with medidrive’s new system, as well as he helped me get my appointments and the transportation company that i’ve been using back scheduled to all of my appointments again, Because of all the issues i’ve had with any new transportation companies that weren’t familiar with my schedule!
But again, John was very patient with me, And super friendly, and i appreciate all the help he gave me!

HighlyBlessed33

a month ago

Response from developer

This made our day - we'll pass your kind words along to John directly. So glad he was able to help you sort things out and get your appointments back on track with the transportation company you know. Thank you for taking the time to share this.

Version

The new update is terrible. I want the original version. It will not allow me to sign off on b trips I’ve forgot to sign. The old version allowed me to correct it.

Hoo.Tha.Fool

2 months ago

Response from developer

The change you're seeing isn't an update we made to the app on our own. Mileage reimbursement trips can only be signed on the day of the trip, which is a state requirement we're required to follow. We know that's less flexible than what you were used to, but going forward the best approach is to sign each MR trip on the same day you complete it

Unreliable

Ever since MediDrive took over I never know if I will have a ride to or from my appointment despite it being accurately scheduled in the app.

bryjev

2 months ago

Response from developer

Not knowing whether your ride will actually show up isn't the experience we want for you. Please email us with your account details so we can review your recent trips, look at what's happening on our end, and make sure your upcoming appointments are covered.

Mountain of Issues

I’m not going to list all of the issues here, but suffice it to say this company was 100% not ready for the handoff from Transdev, (and that’s saying a lot if you know how poor Transdev was). Besides how unbelievably incompetent this app is, one of my drivers told me MediDrive fired a swath of their dispatchers and replaced them with AI to save costs, and it’s not going too well according to him.

Update: new version of the app changed the design but didn’t address the functionality issues widely reported. Classic

ChayBlay

2 months ago

Response from developer

We're sorry the transition hasn't been what you deserve. Please email us with the specific issues you've raised so we can look into each one directly and follow up with you. One thing worth clearing up: we have not replaced our dispatchers with AI. Our dispatch team is made up of real people; AI handles cases that don't require human interaction, but human dispatchers are actively part of our operation.

This app is a glitchy mess

Can’t book rides because it keeps having difficulty I might as well use the old system this sucks

Shay !!!!!

2 months ago

Mountain of Issues

I’m not going to list all of the issues here, but suffice it to say this company was 100% not ready for the handoff from Transdev, (and that’s saying a lot if you know how poor Transdev was). Besides how unbelievably incompetent this app is, one of my drivers told me MediDrive fired all of their dispatchers and replaced them with AI to save costs, and it’s not going too well. They’ve yet to address even one single issue that I and others in this review section have brought to their support team in over a month. How these scam artists win government contracts is beyond me.

ChayBlay

2 months ago

Won’t let me use on first attempt

I try to sign up for the app for the first time and it prevented me because I already used the email with transdev and to send the paper copies in.

Give me New York

2 months ago

They keep screwing up my scheduled rides.

I’m involved in a recovery program (3 days a week) in addition to recovering from a broken leg. I’ve missed 2 weeks worth of sessions because medicine keeps screwing up my scheduled rides.

For example; I scheduled a ride and the app allows me to book for multiple legs at once. I scheduled a ride for 07/22 at 5:30pm and a return trip later at 8:30pm the same day.
The day before my appointment, I check the app and see the return trip (still labeled for the 22nd) is now today (the 21st) but I still have the 5:30 one set correctly.

I don’t know what the issue is. I didn’t have these issues with Intelliride. I am very disappointed with this service and would not recommend it.

RAArauz0895

3 months ago

Response from developer

We're really sorry - missing two weeks of recovery sessions while healing from a broken leg is not okay, and what you've described with the return leg date shifting isn't expected behavior. Please email us with your account details and the affected trip information so we can look at exactly what happened and get it sorted for your future bookings.

TRASH TRANSPORTATION

I have an appointment to go get my medication that I need or I will be very ill. My appointment write was set for 6am at 12:15am I received a text that my trip had been canceled. This is not the first time I have had a trip of mine canceled. The first time I called the lady was extremely nasty and rude as well as flat out lied to me. The second time I called the woman was very kind but completely unhelpful. I was told even though it was a glitch on their end there was nothing they could do. My ride will cost me 100 dollars and I cannot reschedule the appointment. YOU ARE BETTER OFF WALKING THAN USING THIS TRADH TRANSPORTATION COMPANY THEYRE TOTALLY USELESS AND UNRELIABLE.

Bentleybanana

3 months ago

Response from developer

We're truly sorry - getting to your medication appointment is critical, and none of what you describe here is the standard we hold ourselves to. A last-minute cancellation, a rude first call, and being told there was nothing we could do on the second call all need to be looked at directly. Please email us with your account details and the cancelled trip information so we can investigate what happened on our end, review both calls, and follow up with you.

Driver didn't show up

App doesn't work. Had to use your website to book a ride. I had a ride scheduled to pick me up from where I live at 12:15. Nobody showed up and I had to cancel at 12:45. This also means I had to cancel the trip from the hospital. Nobody contacted me about if there was an issue or if anyone was on the way. The GPS didn't show anyone on the map either. Lastly you had me scheduled to be picked up by Trinity Transportation Inc. There isn't much about them on a search, no contact info, and as best I can tell they are a FREIGHT company. So that's great you set me up with an unreliable ghost company with zero way to know without a doubt if my ride will or will not be able to come get me.

Vladdy the Moose

3 months ago

Response from developer

Thank you for letting us know, and we're truly sorry - a no-show pickup with no communication and concerns about the assigned transportation provider are not acceptable to us. Please send us an email with your account details and the trip information so we can investigate directly, review what happened with the provider assignment, and follow up with you.

Bad to Great

I’ve been using this for months and it has improved tremendously. It no longer crashes all the time, and I can actually book and sign for my trips. Make sure you have your location turned on to use!

Honest AF Reviews

3 months ago

Response from developer

Thank you for taking the time to share this - we really appreciate it, and we're glad the app has been working well for you.

Poor Scheduling process in denver

How did this organization get the transportation contract for denver? Their app have difficulty searching adresses, you cant even book return request. The will call tab does not work. They have soo many numbers to call. Just errors on finalizing pick up times. The Ai that they have cant help with error. The wait time when you call is soo long!! Who is all accountable to all the missed doctors appoinments?

Geetonga

3 months ago

Response from developer

Thank you for the detailed feedback, and we're truly sorry - missing doctor appointments isn't acceptable to us either. Please email us with your account details and the specific issues you ran into (address search, return leg, will-call, pickup time errors) so we can look into each one.

Can't book a ride

On the dropoff portion, it insists I haven't added a facility. The only options you give me are to add the dropoff ADDRESS--which I added. If I put the name of the pavilion of the hospital I intend to go to, the address dropdown menu accepts that, but it still insists I haven't added a facility.
This means your app cannot complete the first function intended: booking rides.
Your app doesn't work, and I need to be able to get to appointments. I can't drive.

Vladdy the Moose

3 months ago

Bad to Great

Honest AF Reviews

4 months ago

Terrible Support

I tried configuring the app for my mom. Seemed simple enough, enter in the member ID and DOB, and you’re off to the races. Nope, wouldn’t recognize her details. So she calls support to book her first rides, and get the app issue waited.

Waits for FOUR HOURS only to be told that she had reached “after hours emergency-only support,” and to call back the next day.

WTAF??

El J3ffe

4 months ago

Response from developer

Thank you for letting us know, and we're truly sorry - both the setup issue and the four-hour wait aren't the experience we want for you or your mom. Please send us an email with your mother's details (member ID and date of birth) so we can investigate why the app isn't recognizing her account and get her set up directly.