Meliá User Reviews

Name: Meliá: Book hotels and resorts
Rating: 4.70741 (4925 reviews)

Meliá: Book hotels and resorts

MELIA HOTELS INTERNATIONAL SA

✈️ Travel

Top reviews

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The Meliá App

If a hotel is not accepting booking dates there is no dates offered when the hotel would accept bookings -
Rather frustrating, I can assure you

Grumps Scotland

12 days ago

Horrible to use while at resort and some point redemption doesn’t work

We went to playa del Carmen in December 2025 and the app was horrible to use, everything would just direct you out of the app and into a web browser.

On top of that Meliá apparently allows you to exchange your points for Amazon gift cards, only it always fails due to an error. I contacted support and they said they are working on it but update after update and you still cannot redeem your points for Amazon gift cards.

chrismartin81

16 days ago

Paris Reservation

Happily surprised by how easy and effective Melia booking system works and managed to reserve the room with less than 1 minute search time. I cannot wait to visit Paris and enjoy the hotel.

AimeeOlt

23 days ago

Convenient app for bookings

Melia really has done this right, it makes you want to go back again and again. The hotel chain operates in almost all holiday destinations and has a luxury feel to them. Food is amazing and consistent across all of their branches. Once you booked one holiday with them, they give you enough points to get a really significant discount on your next holiday so you go back again and again… it’s how you make customers loyal.

WZ294

25 days ago

Terrible

Just updated and it’s no better than before.
Still can’t “plan my stay”
Pointless.

Bajan Dreams

a month ago

Online Booking

I have used the online booking system many times and it’s so easy . Never any issues.

Jonah1954

2 months ago

Response from developer

Dear Jonah, It was a pleasure to receive your positive feedback. We are delighted to know that you enjoy using the Meliá App. It is great to hear that our booking process has been smooth and trouble-free for you. Warm regards, Martina P., Voice of Customer Coordinator

Just doesn’t work

Another company who IT team lets down all the people that work in the hotels and I’m not sure how they get away with it. Getting the app to function doing the basics is essential to getting the rooms filled. Trying to update information in my app, it insists on doing an email verification says it saved and the information is not updated. If you need ideas of getting the basics right, have a look at hilton and IHG app

Jchung07

2 months ago

Response from developer

Dear Guest, We are sorry for the frustration you experienced. If you continue to experience technical issues, we invite you to contact appsupport@melia.com so our team can assist you further with these matters. Best regards. Martina P., Voice of Customer Coordinator

Just does not work

It is a shame the app is not tested more thoroughly before being released. On trying to check in I cannot progress to the next screen, simply nothing to tap on. It says completed at the bottom but does that mean I’m checked in? If so why indeed does it say check in on the front screen? On trying to plan my stay the screen just says loading with 2 circles spinning. On closing the app and starting again O get the spinning circles and cannot get out of it. More testing devs!

DSW1

2 months ago

Response from developer

Dear Guest, Thank you for sharing your experience with us. Thank you for using the Meliá app. We are sorry the app did not function as expected during check-in and while planning your stay. If you are experiencing bugs or technical errors, you can contact appsupport@melia.com so our team can review your feedback and assist you further. We value your input and hope to offer a smoother digital experience in the future, Best regards. Martina P., Voice of Customer Coordinator

Melia Booking

Easy to navigate, annoying paying in US $$$

Eej and Phil

5 months ago

Paradise in Bali

Most beautiful hotel in Bali ! Can’t wait to get back there

Kel harr

5 months ago

Doesn’t work now

It says that the password is wrong. But it’s not wrong I cannot log in from my phone. If I use the webpage I can log in without any issues.

jgomz94

6 months ago

Response from developer

Dear Guest, We appreciate the time you have taken to review your experience. We're sorry to hear about the login difficulties you encountered using the app. Our dedicated team is actively working to resolve such technical issues. For immediate assistance, please contact appsupport@melia.com so we can address this promptly. Kind regards, Martina P., Voice of Customer Coordinator

1st Payment was unsuccessful

Second attempt was 20 Euros more

Mav.ESL

6 months ago

Cannot log in after update

I now cannot log into my account after update.
I have had app for some years so not sure why even after changing password still cannot get logged in

wibhis

6 months ago

Great app

App is very easy to use and very informative.

Ben Swanton

7 months ago

Fabulous

Been here a number of times, love it

OliverBrookie

7 months ago

Amazing hotel

Definitely stay again

Welshjabba

7 months ago

Great

OIC Green

8 months ago

Horrible

I love Melia but this app is complete trash. Even the staff couldn’t help me get it to work,

non$en$e

8 months ago

Todo fácil y buen precio

Todo el proceso ha sido muy fácil y la oferta que tiene es muy buena. No es la primera vez que cojo hoteles Sol Meliá para las vacaciones y siempre muy bien.

O_T_G

8 months ago

Best Vacation We’ve Ever Had

We just got home today and already booked our next stay. Paradisus absolutely exceeded all of our expectations. The service was phenomenal, the staff is so friendly and helpful. The food was actually amazing, even the buffet. Our kids LOVED the kids program. Everything about our sty was wonderful. Can’t wait to do it again.

MrsDCampos

8 months ago

Response from developer

Dear Guest, We appreciate your review and the time you took to share it with us. We're delighted you chose Meliá for your family getaway and enjoyed our dedicated service. Thrilled to hear our culinary offerings and children's activities contributed to your memorable stay. We eagerly await your next visit through our app. We hope to have the opportunity to welcome you again for a flawless experience. Warm regards. Martina P., Voice of Customer Coordinator