STOLE MY MONEY, would give 0 stars if possible
Tried to become a Menulog courier to compare against other food delivery driver jobs and when trying to register, they required a police check. Agreed to everything and registered for the police check via. the app, which required a payment of ~$40 AUD, but since it was late I figured I’d continue in the morning. When trying to continue where I left off, there was no continuation of the police check and when attempting to work, it said I had to wait for confirmation of the police check. Essentially a never-ending loop where I needed a police check to work, but there was no way for me to submit or even attempt a police check.
Looked through emails to see if they had sent a link for the police check. Nothing. Tried searching for a method to continue the police check. Nothing. Tried finding a way to contact Menulog in regards to this, and when trying almost every avenue of contact. I got nothing in return.
Btw this happened 1.5-2 years ago and tried resolving this the whole time.
TLDR; The company got a $40 pay-check and I got scammed from a police check and horrible app design. Also, no driver support if things go wrong.
Stay far away from this courier app. There are much better options to choose from.
Looked through emails to see if they had sent a link for the police check. Nothing. Tried searching for a method to continue the police check. Nothing. Tried finding a way to contact Menulog in regards to this, and when trying almost every avenue of contact. I got nothing in return.
Btw this happened 1.5-2 years ago and tried resolving this the whole time.
TLDR; The company got a $40 pay-check and I got scammed from a police check and horrible app design. Also, no driver support if things go wrong.
Stay far away from this courier app. There are much better options to choose from.
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App is not working after update
After the update which was done just 2 days ago, I can’t seem to logout, end run, get any new orders, nothing and the screen keeps on running on the same page saying matching you to orders but it’s not working at all. You can’t even end run or get out of the app, I have tried deleting the app and getting it again, I have tried with my tablet and there is no use, I have sent pictures and everything to the help centre but no one is answering and I have received no response at all and I can’t work since 2 days ago and some of my payments have been gone and its all awful. I wish you could fix this very fast cause this is very disturbing… the error it keeps on showing is : Unable to complete your request. Please try again in a moment.
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Bad customer support
I’m giving the app one star because of a very poor experience with the support team. As a courier driver, I’ve repeatedly tried to contact them during the daytime using their live chat, but they only respond in the middle of the night, usually around 2 AM or 5 AM. By that time, I’m asleep. When they finally respond, they wait a few minutes and then close the chat, saying I’m not replying. Of course I’m not replying, because I’m sleeping at that hour. It’s really frustrating because they take so long to respond in the first place, and I have no way of knowing when they’ll get back to me. The support system needs to be available during normal working hours for drivers, not in the middle of the night. Please improve the response times and availability of your support team.
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Menulog courier
This app is ok at best. I’ve been delivering orders through Menulog for a few years now.
I used to be quite busy when I first started; but these days it’s hard to pick up enough orders to stay busy and earn.
The way the scheduling works is just terrible! You can only “lock in” 4 hour maximum shifts. Not work the entire day if so wish. Open runs can be hard to come by!
The biggest flaw as a driver is not being shown exactly what’s in each order?!?! So you don’t know if any items are missing because you can’t see the specifics in a customer’s order! You’re trusting the staff who pack the orders don’t stuff it up! Puts the driver at a big disadvantage. You can’t see how big or small an order is.
It really needs fixing ASAP. I can’t stress that enough!
Accessing help if needed on a particular order is terrible also! It’s so slow. I’ve found myself repeating myself often before I get any kind of help.
Overall the app doesn’t run as smoothly as other similar food delivery apps I use. Can be lots of glitches while it’s running too. A lot of work can be done to make it run smoother.
I used to be quite busy when I first started; but these days it’s hard to pick up enough orders to stay busy and earn.
The way the scheduling works is just terrible! You can only “lock in” 4 hour maximum shifts. Not work the entire day if so wish. Open runs can be hard to come by!
The biggest flaw as a driver is not being shown exactly what’s in each order?!?! So you don’t know if any items are missing because you can’t see the specifics in a customer’s order! You’re trusting the staff who pack the orders don’t stuff it up! Puts the driver at a big disadvantage. You can’t see how big or small an order is.
It really needs fixing ASAP. I can’t stress that enough!
Accessing help if needed on a particular order is terrible also! It’s so slow. I’ve found myself repeating myself often before I get any kind of help.
Overall the app doesn’t run as smoothly as other similar food delivery apps I use. Can be lots of glitches while it’s running too. A lot of work can be done to make it run smoother.
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Needs Improvement, major flaws
My experience with the Menulog Courier app has been less than satisfactory. One major issue is the difficulty in adding zones. The app fails to display them properly, leaving me frustrated and unable to efficiently plan my routes.
Another major flaw is the unreliable notification system for new orders. There have been numerous occasions where I’ve missed orders because the app failed to notify me in a timely manner. It’s incredibly frustrating to only receive notifications after orders have already timed out, leading to missed opportunities and unhappy customers.
Furthermore, the customer support chat feature is inconsistent at best. Messages often fail to sync, requiring constant refreshing just to stay connected. This lack of reliability makes it difficult to communicate effectively with support when issues arise.
Overall, the Menulog Courier app needs significant improvement in terms of functionality and reliability. Until these issues are addressed, it’s difficult to recommend this app to other couriers.
Another major flaw is the unreliable notification system for new orders. There have been numerous occasions where I’ve missed orders because the app failed to notify me in a timely manner. It’s incredibly frustrating to only receive notifications after orders have already timed out, leading to missed opportunities and unhappy customers.
Furthermore, the customer support chat feature is inconsistent at best. Messages often fail to sync, requiring constant refreshing just to stay connected. This lack of reliability makes it difficult to communicate effectively with support when issues arise.
Overall, the Menulog Courier app needs significant improvement in terms of functionality and reliability. Until these issues are addressed, it’s difficult to recommend this app to other couriers.
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