Garbage
Absolute garbage. Works fine as a remote on/off, but refuses to execute automations. No support, taking it back for a refund.
Waste of time and money
My led strip has been stuck one color ever since i bought it, why you may ask? BECAUSE THE APP IS AS USELESS AS A EXPIRED ERASER!
Don’t do it
When I first got this service it was great. I have 4 cameras connected and pay the high price to have access to all 4. At first I was able to access live feed instantly. Now it’s a hit and miss. I can only access live feed once and then I get an error code saying display unavailable. I’ve closed the app, turned off my phone and back on and then I will get access once and then return to the same problem. Do not get their service. I guess you get what you pay for when you get the cameras at an affordable price at Walmart.
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Three hours of no access
Every single day my camera decides to suddenly not want to connect, leaving me with a three hour gap of not being able to see live view. Exactly why I kept the geeni camera I have no interruptions to live view and im not being forced to buy a subscription to take video or screen shots in the app. Worst camera I have ever purchased, and I wish I could be my money back. It is awful. Im so tired of not being able to view live view for three hours every day at the same time everyday. The time in which I need it the most (between 5pm pst to 8 pm pst)
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Useless without paying
Bought the device new a few months ago and decided the app was too clunky so I went with a different company. But then today I needed to setup the Merkery one as a backup. Now you can’t access anything without paying so the device is a useless piece of plastic without a minimum subscription of $6 a month. This will be going in the trash as soon as I can replace it with a less sneaky company.
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Frustrating app
It took me 20 tries to finally connect my Merkury Camera. Now I have to re-pair & it wont re-repair. I already tried a handful of times.
DO NOT BUY
There is no customer support when this camera stops working a couple days later!! Horrible company!!
App
The app only work in morning it disconnects at night I can’t see what happens if I click on the camera and motion sensor suck👎👎👎👎
Cameras don’t pick up motion
App crashes when I want to change motion zones, camera has missed complete cars and people in my driveway, cameras do not record 24/7 only when motion is detected.. I’m pretty disappointed in both the cameras and the app.
Terr
Had this not even a full day and it stop pairing
Tiene propias dificultades
La aplicación en si está bien pero tiende a tener problemas de conexión a larga distancia, mantengo muy buena cobertura en mi teléfono y aún así tengo problemas para revisar las imágenes en vivo..sería bueno que pudieran resolver esos detalles muy importantes.
Annoying
I’ve had these lights for a couple years and they look nice but at least once a month, they shut off, stop working or need to be repaired for some reason. Now they won’t even repair and just keep saying they’re offline no matter how many times I reset it.
Hot Garbage
This app is awful. Product and app takes too long to update or doesn’t update at all. Have had to re-pair device multiple times for no reason. Isn’t compatible with 5g wifi and doesn’t communicate with 2.4. Do better.
What The Heck
This app was poorly designed from the beginning, but to prove they really don’t care, now with the latest update all the views on all the camera are upside down, and you cannot change it! Tried everything. Not to mention, Merkury reviews an augmented, bad reviews get removed to keep their reviews at 4.8
Unethical company, you buy their product then they screw you with this app.
Unethical company, you buy their product then they screw you with this app.
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Trying to obtain money
STOP TRYING TO GET MONEY-DID NOT SIGN UP FOR YOUR SERVICE
Please update
I’ve been using this app and it’s Lightbulbs in my home for more than a year now. Today I tried Simply Conserves product (similar product to this) and it’s beats this app by MILES. I love the idea and concept behind being able to control your lights from your phone but your App and UI are definitely holding you back from being great. This app is clunky and has been since day one of using it. Everything lags and it’s always so buggy. I wish it would smoothly transition from color to color but it doesn’t. Simply Conserve has unfortunately won me over by its smooth interface. It’s awesome. But Merkury Smart please step it up or I will be replacing soon….
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Muy mala calidad de cámaras
Compré un timbre cámara y no sirve para nada y no me an solucionado nada solo me ponen peros y me dicen que me van a transferir con un profesional y ya no responden muy mala experiencia
sucks
doesn’t work when matching
Camara connection
The camara does not let me connect it to the app on my phone, and alternative option doesn’t work either.
It okay
Started out fine, plugs good, easy to start, but then it started bugging out and i couldnt get it to work
