DO NOT BUY
There is no customer support when this camera stops working a couple days later!! Horrible company!!
App
The app only work in morning it disconnects at night I can’t see what happens if I click on the camera and motion sensor suck👎👎👎👎
Cameras don’t pick up motion
App crashes when I want to change motion zones, camera has missed complete cars and people in my driveway, cameras do not record 24/7 only when motion is detected.. I’m pretty disappointed in both the cameras and the app.
Terr
Had this not even a full day and it stop pairing
Tiene propias dificultades
La aplicación en si está bien pero tiende a tener problemas de conexión a larga distancia, mantengo muy buena cobertura en mi teléfono y aún así tengo problemas para revisar las imágenes en vivo..sería bueno que pudieran resolver esos detalles muy importantes.
Annoying
I’ve had these lights for a couple years and they look nice but at least once a month, they shut off, stop working or need to be repaired for some reason. Now they won’t even repair and just keep saying they’re offline no matter how many times I reset it.
Hot Garbage
This app is awful. Product and app takes too long to update or doesn’t update at all. Have had to re-pair device multiple times for no reason. Isn’t compatible with 5g wifi and doesn’t communicate with 2.4. Do better.
What The Heck
This app was poorly designed from the beginning, but to prove they really don’t care, now with the latest update all the views on all the camera are upside down, and you cannot change it! Tried everything. Not to mention, Merkury reviews an augmented, bad reviews get removed to keep their reviews at 4.8
Unethical company, you buy their product then they screw you with this app.
Unethical company, you buy their product then they screw you with this app.
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Trying to obtain money
STOP TRYING TO GET MONEY-DID NOT SIGN UP FOR YOUR SERVICE
Please update
I’ve been using this app and it’s Lightbulbs in my home for more than a year now. Today I tried Simply Conserves product (similar product to this) and it’s beats this app by MILES. I love the idea and concept behind being able to control your lights from your phone but your App and UI are definitely holding you back from being great. This app is clunky and has been since day one of using it. Everything lags and it’s always so buggy. I wish it would smoothly transition from color to color but it doesn’t. Simply Conserve has unfortunately won me over by its smooth interface. It’s awesome. But Merkury Smart please step it up or I will be replacing soon….
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Muy mala calidad de cámaras
Compré un timbre cámara y no sirve para nada y no me an solucionado nada solo me ponen peros y me dicen que me van a transferir con un profesional y ya no responden muy mala experiencia
sucks
doesn’t work when matching
Camara connection
The camara does not let me connect it to the app on my phone, and alternative option doesn’t work either.
It okay
Started out fine, plugs good, easy to start, but then it started bugging out and i couldnt get it to work
mid
sometimes i’ll turn my light strip off and when i come back i have to reconnect it again it’s also to easy to press the reset button other than that it’s good
Worst camera system ever
This is a useless camera it doesn’t do what I need it to do
Music sync not working
The box came with music sync synchronization and I haven’t been able to connect, I’ve reached out to customer support several times and they’re no help!
Smarter isn’t always better
Purchased a smart light bulb and can’t get it to pair. I’ve reset the WiFi, my phone, lightbulb, and redownloaded the app. At least make the light bulb not flash so that it’s usable as a “normal” light bulb if pairing fails. Now I have a expensive strobe light in my living room 😂
wouldn’t buy again
Smart lightbulbs are not smart at all, very slow when coming on, switching colors and pretty much doing anything at all. Disconnect one and it’ll have you waiting on a pairing screen for 30 minutes, app interface will close and open on you without prompt, just terrible.
Terrible app and Terrible quality
I was going to use this for my 3D printer to monitor my prints, but the video quality is so unbelievably terrible that I can’t even see the print half the time. I was thinking about buying a second one until I saw the subscription fee! It’s way too much for a camera that’s hard to see out of. I tried adjusting the lighting, the actual quality in the app, and the position of the camera and it’s still just bad. I’m also not paying to link two cameras! Paying to link 2 cameras is outrageous. This is an extreme waste of money, and I wish I hadn’t bought it in the first place.
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