App
The camera functionally works correctly, but the app constantly glitches out stay stuck on activation reset it to power off power back on delete the app put it back on. It works for a bit and then it glitches out again. I’m not happy with the results and Customer service while they’re responsive, they tell you to do the same basic troubleshooting techniques without escalating it to a tier 2 engineer which is disappointing. I have decided that I won’t be renewing and I’ll look to a different company.
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Update is All About $$$
Did the Update and it looks like mercury is going to start charging you monthly or yearly just to use your camera cameras that you already purchased from them. This company has become really unethical.
Door camera
Only works for about 3 months then it says check internet connection when nothing is wrong with the connection can’t see or talk to anyone who rings the door bell it’s terrible will not suggest you buy this product I want my money back!
Demasiado malas
La aplicación jamás funciona y jamás trasmiten en vivo .
No good
There’s always ads on top when open the app. When you want to close it, easily miss click and open the ads website. Doesn’t like it at all.
Don’t buy!!!!!!!!!!!!!!!
Waist of time!! Half the time they don’t work. The battery doesn’t last long. If you want a good and reliable camera get a Tapo .
Premium service still advertises
Pretty bogus to have the premium version of the app and get ads from the company. I would give zero stars if I could.
Wow
I had bought the smart plugs from clearance at Walmart thinking that it would work with my Alexa and no they don’t even connect to them
Poor App and customer Service
I took the chance on the brand and even bought whichever plan. They didn’t work. The app couldn’t handle the camera nor could it stay connected. I attempted and “succeeded” to cancel the plan. While I received confirmation of my cancellation they still charged me and the lack of customer service access has not allowed me to fix or be refunded. Don’t, return it to whatever store, save your time and frustration. They don’t even have a phone number to call for help.
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Live feeds
Since the new update I been having issues watching my live feeds an ion know why it’s been working fine til the update
Timer
Timer won't work on one of my plugs. Keeps bringing up an error been like this for months.
Thumbs Down: do not buy smart bulb camera
Have had this for over a month and can’t get it to pair. Used multiple devices/different networks to try to pair. The app isn’t properly functional and won’t clear out the last network I tried to use to pair product. Support isn’t helpful. They blame it on the internet provider and “position” the customers to go back and talk to them for resolution. I was just trying to keep my household safe. Now we’re unsafe and out $60.
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Light bulbs
Dealt with the light bulbs for over a year. I have eight. One died within the first year and the rest always have connection issues. Reset them pair them, will work for maybe a week. Then other days half the room will work and the other half doesn’t. Reset and pair but still says offline. One out of 2 on the light fixture will work most days rarely will both work. (No it’s not my internet.) I’m respectfully so over it! Im throwing these things away! Im done.
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spend your money on something better
these are the worst cameras i’ve ever had the displeasure of having. the feed never loads and it is constantly telling me to check my internet connection, which i know is not the problem because magically everything else in the house is always working. i’ve switched to different cameras that DON’T charge a subscription and have not had a wifi problem with those yet
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Getting annoying
This the second time that this is happened to me. The camera doesn’t want to scan the QR quote. At first I thought it was the camera, and I tried to return it and brought a different one that is more expensive. However, the second one still doesn’t want to scan the QR quote like bruh
Lighting
The led bulbs wont pair to my app and it always says no device found
Horrible app
What a garbage app this is. My experience was utterly horrible. Very glitchy and buggy and for the longest time i couldnt connect the smart bulb. I tried before and everything normal but i could not connect it for the longest time and every now and then my account gets locked up and i hace to sign in again. Horrible
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App isn’t working
I have had this light for a while and my app is starting to mess up and I can’t change the color it says “scene deactivate” and when I click it, it will go to the bright light selection for a couple seconds then go back to the “scene deactivate” idk what to do I’ve deleted the app redownloaded it rest it rest the light forgot the light and re added it nothing has worked please fix your app.
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Newest update is TRASH
can’t even change my lights without the new “scene chosen “none”” flickering back on my screen when i try and change the color
Great app but color changing bug
IM HAVING ISSUES WITH MY LED LIGHT BULB EVERYTIME I TRY TO SWITCH MY COLOR IT COMPLETELY DISAPPEARS FROM ME I NEED YOU GUYS TO FIX THIS ISSUE PLEASE AND THANK YOU!
