Great!
Makes submitting items for reimbursement super easy. Also like that I can scan items for eligibility from the app.
Associate.
Great app. so easy to use and it takes literally 30 seconds to upload receipts. Balance is up to date as well as all transactions. People love to complain and some are truly mean spirited by writing nasty reviews.
Slow and cumbersome
The only useful piece of information from this app is my flexible spending balance. Beyond that it is extremely slow. If all I want to do is upload a receipt that I am required to provide, It takes me almost a minute and a half to do so. The login is extremely slow and then every time you open the app it has to give you a screen, which takes 10 seconds to pop up and ten seconds to dismiss, telling you to input your receipts. Well, that’s stupid, that’s the ONLY reason I’m getting in this app.
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Worthless app and worthless tech support - don't waste your time
Use their website instead. After logging in, you are confrontedeith a blank screen and asked if you agree it disagree. since there is no statement of what I am agreeing to, I tap “disagree” in the app rapidly shuts down.
I complained to the only email address I could find. They replied with a phone number to call. That phone number is menu had no option for tech-support in the person that eventually answered was not able to find someone who could help.
I gave it a one star since the App Store would not let me submit a comment unless I gave it a star. otherwise I would give it zero stars.
I complained to the only email address I could find. They replied with a phone number to call. That phone number is menu had no option for tech-support in the person that eventually answered was not able to find someone who could help.
I gave it a one star since the App Store would not let me submit a comment unless I gave it a star. otherwise I would give it zero stars.
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Detail receipts are not always available
You have to attach detail receipts to be reimbursed. Not all providers offer detail receipts that MetLife prefers.
Poor interface. Old design
It’s hard to use the app because it always gives you pop-ups reminding you it attached receipts but you already know you need to do. It’s hard to find information around his history. It’s not well laid out could be much much better and much more user-friendly and this is the same design that’s been out there for over three years. You think they would change it by now.
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Awful
Awful experience.
I doubt they could make a worse app if they tried
Everything about this app is infuriating.
Crashes
Tired of the app crashing or signing me out after 5-10 minutes.
User friendly and expeditious
Very easy to use, submit and request reimbursements
Awesome!
I love our new HSA by MetLife. The online portals and app is very user friendly and convenient in support of our vanpool program.
Easy
It was super easy to submit my receipt and claim from Cvs for reimbursement
Bad experience
Extremely frustrating to use the app.. we can’t even reset the password. The forgot password always goes to error page. This product team have to be serious in their business.
Worst FSA Experience
Worst experience with FSA. Feels like a racket with amount of excessive documentation required clearly motivated to keep customers money vs validate legitimate expenses. My company can’t move away from this provider soon enough
No provider contact information
I have had several large payments taken out of my account and I don’t know what they are for or who is taking out my money. There is no telephone number, account number, reference number, or any way to link payments to the provider or healthcare insurance claims/bills. I canceled the card, but payments are still going through!
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It barely functions
This has to be the most buggy and unstable app I have ever used. This app does this thing where it likes to open a webpage that is incorrectly sized for a phone. And you can’t zoom or scroll at all. It also likes to just sit on a loading screen forever until you force close the app. And every time you reopen the app you have to get a new text code even if you have Face ID enabled. And the add card to Apple wallet button just doesn’t work at all, it keeps erroring out. You are a company with a market cap of 54 billion dollars. I am pretty sure you can afford a couple developers to make this app actually work.
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Works great
I’ve read though the other comments and not sure what they are talking about. This app does exactly what I need every time.
Receipt organizer takes too long to upload photos
Please fix this in an update. Uploading photos of receipts is very slow. Every time you have to add a receipt it’s like starting all over with reduced speed. Even viewing existing receipt is always slow to load up
Atrocious App!
For an app like this to exist in 2025 is shameful. It doesn’t meet basic performance requirements. Post login it’s stuck on loading which makes it unusable. Frequent crashes when it does work. Sluggish page loads. UI looks like it’s made by an amateur. Seriously MetLife use those billions to create a better app.
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Requires substantial enhancements to overall stability
Unfortunately, using this app has been quite frustrating due to its instability. It frequently crashes and struggles to load account information, which severely impacts usability and erodes trust in the platform.
To enhance the overall user experience, I strongly recommend prioritizing stability and reliability before introducing new features. Ensuring that account data loads consistently and the app runs smoothly would make a significant difference.
Suggestions for improvement:
1. Strengthen app stability to minimize crashes
2. Guarantee consistent loading of account information
3. Optimize performance to prevent freezing and lag
I hope this feedback proves helpful in guiding future updates.
To enhance the overall user experience, I strongly recommend prioritizing stability and reliability before introducing new features. Ensuring that account data loads consistently and the app runs smoothly would make a significant difference.
Suggestions for improvement:
1. Strengthen app stability to minimize crashes
2. Guarantee consistent loading of account information
3. Optimize performance to prevent freezing and lag
I hope this feedback proves helpful in guiding future updates.
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