Issue with booking taxi.
Booked a taxi for 6:40am, expecting a taxi to be at my house at 6:40. At 6:43, a driver accepted a ride from the other side of Bolton, about 20 minutes away. Not acceptable. I was almost late to work due to this.
Not bad, not excellent either
I’ve used metro over 4 times. I didn’t have a terrible experience the first time and all of the drivers have been good. But the prices are unreliable. I get that the prices are an estimate on the app, but you’re going the same way either way. I booked a taxi on my 4th time and it cancelled on its own. Good thing I saw it 2 minutes before I was due to expect it, because I had to rush from work to my appointment! And it’s a good thing my taxi driver came to me within 3 minutes. I also am not a fan of the fact that the meters just seem to skyrocket throughout the journey. I should not be paying £1 more than the estimate. Unfortunately, I do not think I’ll recommend this to anyone. I’ll use it if I really have to.
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Good trip
Lovely friendly driver, clean car and very chatty
Unfair Treatment & Lack of Transparency
Unfair Treatment & Lack of Transparency
I have been working with Metro for a considerable time, always conducting myself professionally and fulfilling my duties as a driver. However, my recent experience with them has been extremely disappointing.
I was accused of wrongdoing without any proper evidence, and despite my attempts to clarify my position, I was not given the opportunity to present my side. This led to unfair actions being taken against me, affecting my livelihood and my ability to support my family.
Additionally, after returning the company’s card machine as requested, I asked for a full record of my completed jobs with Metro in PDF format for my accountant and tax returns. Shockingly, they refused to provide my full job history, only offering records for the last three months and stating that any further details would be based on “word of mouth.” This lack of transparency and refusal to provide necessary financial records is unacceptable and potentially a breach of legal obligations.
As a professional driver, I expected fairness and proper communication, but unfortunately, I was denied both. I strongly urge Metro to treat their drivers with respect, follow ethical practices, and ensure compliance with legal requirements when it comes to financial transparency.
I hope they take these concerns seriously and improve their practices for the benefit of their current and future drivers.
I have been working with Metro for a considerable time, always conducting myself professionally and fulfilling my duties as a driver. However, my recent experience with them has been extremely disappointing.
I was accused of wrongdoing without any proper evidence, and despite my attempts to clarify my position, I was not given the opportunity to present my side. This led to unfair actions being taken against me, affecting my livelihood and my ability to support my family.
Additionally, after returning the company’s card machine as requested, I asked for a full record of my completed jobs with Metro in PDF format for my accountant and tax returns. Shockingly, they refused to provide my full job history, only offering records for the last three months and stating that any further details would be based on “word of mouth.” This lack of transparency and refusal to provide necessary financial records is unacceptable and potentially a breach of legal obligations.
As a professional driver, I expected fairness and proper communication, but unfortunately, I was denied both. I strongly urge Metro to treat their drivers with respect, follow ethical practices, and ensure compliance with legal requirements when it comes to financial transparency.
I hope they take these concerns seriously and improve their practices for the benefit of their current and future drivers.
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Lovely driver
What a sweet guy,
Good metro driver
He talked to me kindly and drived good
Can’t sign up.
Can’t sign up, asks for number and never sends a text.
annoying
told me i missed my taxi but after i ordered another on another app they kept ringing me
Ace driver
Fantastic conversation about food 🥳
.
was waiting for 40 minutes in freezing temperatures
On time
On time great service happy customer
Excellent
The driver was very helpful and pleasant
Metro
Brilliant driver very bubbly and awesome
Thank for the service
Lovely drivers, always on time, and a great price.
Julie n Paul
Always so reliable and pleasant…. Thank you 👍
Bad ride
Make me pay before setting off and over charged me as I could see the meter
The door handle had zip ties on with sharp bits on so injured my hand getting out
The car sounded like it needed to go to the garage was making awful sounds
The door handle had zip ties on with sharp bits on so injured my hand getting out
The car sounded like it needed to go to the garage was making awful sounds
Overcharged
I have done this journey many times and have never been charged more than £8.75. This driver charged me £10.25, he said his meter charged this, so is there a general charge or can they ask for whatever they want. Otherwise, generally, I am happy with Metro.
Faulty
Cant order a taxi to begin with.
Late every time
I’ve been using this app for a few weeks, almost everyday it’s late, I book the taxi about an hour in advance, yet it’s late
Doesn’t work
Tried several times to sign up but the app won’t send a verification code to activate the account.
I’ll just use the phone instead
I’ll just use the phone instead
