Seems locked to the about screen?
After completing a fresh install, the app goes straight to about screen when opened and you cannot seem to navigate away from there?
Gave up
Just too difficult to navigate and use. This app is a terrible waste of time to try to figure out. Please get someone who actually uses buses - as well as non-familiar routes to test it and help fix.
Great idea
I love the idea for the app, in particular the live updates. But it doesn’t signpost how to use it and require some trail and error to find the live updates.
Worst piece of garbage ever made
The incompetence of the metro tas tech team is baffling. No live tracking, routes disappearing when buses are late, worst phone support you’ll ever encounter. I don’t know who runs metro tas but they should be fired along with the rest of their incompetent management.
Needs improvements
It’s not an easy app to plan a route. Would be great if it was like the TransPerth app.
Doesn't show balance. Other display problems.
This app has very limited utility when it doesn't show balance and any text below the fold is completely blanked out. Development failure.
Absolutely USELESS
Tried to plan a Hobart trip in public transport. Regardless of what you put into trip planner, it defaults to Tasmanian Transport Museum.
Don’t waste your time downloading.
Don’t waste your time downloading.
Ineffective live status
The “live” status of buses does not update effectively and cannot be trusted on the app. It shouldn’t be on there if it’s not in real time
Completely useless
This update is worse than useless. It won‘t allow a new destination to be entered, the timetables are out of whack and unnavigable. Bring back the old version or at least go back to paper timetables. Grrrr.
This is the most unreliable system that I’ve experienced
You can tell it's a system run by the most outdated group of people who don’t care for their employees and, of course, their customers as well. At this point, it's better to crash the whole system and let others take over and do it right than let a bunch of stupid people try to fix it.
So annoying
It is so hard to use, so glitchy, and the search function barely ever works.
I wish there was another option.
I wish there was another option.
Live tracking
Live tracking is great and accurate, gud job metro
Not helpful when needed
Bus’ are always late and it keeps logging my card off - card was stolen and wanted to check if it had been used - was logged out - need card number to log back in 👍
Metro is laughably unreliable and inefficient!
This has to be the worst bus service for a capital city in Australia! Not only do the buses NEVER arrive when the sign at the bus stop says they will. Now they’ve introduced a bus tracker to the app that is supposed to track the bus live, therefore giving an accurate timeline for arrival. Despite launching years after ever other city in Australia it’s still completely inaccurate and utterly pointless as it gets the ETA way off! The app is clunky and represents something from the early 2000s. And somehow in 2025 it takes up to 2 business days to upload money onto my green card! I could do a international transfer quicker! And get this to top up on the bus still required physical cash! It’s embarrassing! For the love of god Metro get your act together and catch up to every other state in this country and the 21st century!
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Buggy App and Slow Service
Metro Tas has to be the worst bus service in Australia.
No good
I dont like this new app. Old one used to show the location where we are heading to even while moving on bus or while walking but now it doesnt show. Its creating difficulty in navigating and to locate our exact location while moving
I feel positive about this new app
I am using iPhone13 and I am pretty happy about new app. The new UI looks much better than the previous version, and I think it's well-designed. I particularly like the tech stack used, especially how bus stops are displayed based on the viewport. However, there are a few areas that could be improved: 1. UX Improvements: When I click on a bus stop, the upcoming trips modal covers the map, and there's no easy way to minimize it. Currently, it only minimizes if I click the full-size icon on the map, which is placed just below the app header. This is inconvenient, especially when using my right hand, as I have to stretch to reach it. It's also not intuitive what the icon does. I suggest adding a down arrow icon next to the modal header to make it easier to minimize. 2. Favorites Page: Unlike other pages, the Favorites page no have a "go back" icon, and you can only return by clicking "Cancel." It would be better to include a back icon for consistency. 3. Map Performance: Zooming in and out on the map causes lag in rendering, which affects the overall experience. While the app’s timetable seems accurate, buses often don't arrive on time or sometimes don’t come at all without any notification. This isn't directly related to the app, but I hope real-time bus updates are added soon so I don't have to wait for buses that aren't coming. Also, consider updating the App Store image, as it still shows the old design. Lastly, I’m curious if it’s difficult to implement instant balance updates when recharging a bus card. It would be great if the recharge applied immediately or takes one business day
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Disappointing
After the new update I have missed busses almost three times in a row. Do not rely on this app
Plan your trip
Plan your trip clearly has very inaccurate scheduling and needs to be updated. Multiple times I’ve left at the time specified by the app only to find when I get to the bus stop that the schedule there is completely different and the bus shows up by the stop schedule and not by the app. What’s the point of having plan your trip when the time is completely off. I will be using maps from now on as they seem to be more accurate.
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Trip planner does not work at all
Unable to search for a destination with trip planner.
“PLACES_AUTOCOMPLETE:
REQUEST _DENIED: The application is not allowed to use the Placeservice”
“PLACES_AUTOCOMPLETE:
REQUEST _DENIED: The application is not allowed to use the Placeservice”
