Reduced functionality
Both the app and the website no longer tell you where to locate in-stock items in the store. A 1 star rating might seem overly harsh for this, but those were useful features that were removed, actively making the shopping experience worse.
Great but map
thank you for fixing the maps, but I have a problem with pulling up a when I click on it won’t show up which aisle of items in and it won’t just show which they in can you fix it?
I always have crashes with my iPad and now my iPhone
While using the app on my iPad it crashes, doesn’t allow me to navigate my orders and is just unreliable. While using the app on my iPhone it used to work fine, but now it just shows the reload circle just opening the app. I can only imagine the constant work required to keep up with the endless Apple bug fixes. Lord bless you guys for the hard work you put into it.
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No aisle location anymore?
Why can I no longer see the aisle in which a product can be found at my selected store? This helpful feature has disappeared, and it makes the app just slightly more than useless. The AI model is even worse- it gave me an aisle for the product… on the other side of the store. How very disappointing.
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Great but map
I have a problem with pulling up a map when I click on it it won’t show up aisle of items in and it won’t just show which Io they’re in can you fix it?
glitch map
I keep looking around and then suddenly and I have problems with map
Crashing problem
Updated the app today and it continuously crashes after I search for items. Please fix and thoroughly test updates.
Buggy
Has this app been tested before releasing the updates! I'm using iPad, and tried to check something in my account, the screen layout was so screwed that I just couldn't find the contents I was looking for!
Also, when I tried to write a review for an item I purchased at the local Michaels store using my membership a few days ago, it says I could not write a review unless I purchased this item. Does it make sense?
Also, when I tried to write a review for an item I purchased at the local Michaels store using my membership a few days ago, it says I could not write a review unless I purchased this item. Does it make sense?
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App needs help
I love how the affirm pay layer button is located in the worst spot possible, that screen is always popping up on me.
I have taken orders elsewhere when it has ticked me off too much.
For the love of god, fire your app developer and find someone new!!
I have taken orders elsewhere when it has ticked me off too much.
For the love of god, fire your app developer and find someone new!!
Only (partly) useful outside the store
I’ve tried everything and can’t seem to make this app work inside an actual store. I have to take screenshots of coupons or item locations before I go in. And heaven forbid I want to check the price of an item I find while wandering the aisles. And searching for something outside of the store often gives you hundreds of results that aren’t even sold by Michael’s, so no coupon can even be used on them.
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Never works
It won’t load stores, so I can’t even get past the beginning screen. Try to go to their website, and it won’t load. So disappointing
Terribly slow and glitchy
I don’t think I have ever successfully used this app without having to force restart it. I need to give it at least 5 minutes to load my rewards and coupons before approaching the cash register. I love Michael’s, but there have been multiple occasions where I shop online at a different store instead of dealing with this app.
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Why is this app so difficult?
I love shopping at Michael’s…I wish the app wasn’t so difficult. I guess it’s a good thing for me that the app is horrible because it saves me from spending a lot of money…however, it would still be nice to be able to shop the app without it freezing every couple of seconds. It’s genuinely the worst app I have on my phone. For such a large chain, you would think they could create an app that actually works. I wanted to buy a bunch of stuff this morning for an event I’m participating in, but, I guess I’ll be shopping on Amazon instead because the Michael’s app just keeps freezing and it’s impossible to buy anything. What a shame…
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Buggy app
This app is terrible. It’s so slow, buggy, and constantly closes. Trying to place an order is the biggest nightmare in the world
It used to be useful!
Until recently, the app was my go-to for craft supplies! I could buy online to pick up in store, I could research what I wanted to buy ahead of time, and I could access my coupons quickly.
One of the recent updates (possibly when the digital assistant was added) slowed the app down to the point where it’s not worth using. Upon opening, my phone immediately gets hot and stays that way until I *force close* the app. I’m lucky if I can do a search AND open one of the results in the first session- often I have to force quit at least twice before it works.
Finally, the app no longer lets my payments go through (even though the website does). It’s the same payment method both times, but the app cites an error and stalls every time.
PLEASE simplify your app again so I can continue ordering from you!
One of the recent updates (possibly when the digital assistant was added) slowed the app down to the point where it’s not worth using. Upon opening, my phone immediately gets hot and stays that way until I *force close* the app. I’m lucky if I can do a search AND open one of the results in the first session- often I have to force quit at least twice before it works.
Finally, the app no longer lets my payments go through (even though the website does). It’s the same payment method both times, but the app cites an error and stalls every time.
PLEASE simplify your app again so I can continue ordering from you!
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Helpful But Poor Placement for Chat
The “Ask Mike” button is positioned directly where users naturally place their thumb when scrolling with one hand. I accidentally open the chat multiple times every time I use the app. Please allow users to hide, dismiss, or reposition the button, or move it to a less intrusive location. This significantly detracts from the usability of the app.
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glitch
I keep looking around and then suddenly it got glitch won’t stop moving, and it won’t stop won’t let me push the item
Reviewing the app, not the store
The store is great. The app is so, so slow and clunky. It freezes all the time. I can barely search for anything. It is great to have the functionality of seeing what is in stock in stores near me, but it never responds in the app. It takes so long to pull up a search, and the chances of it crashing as you begin to look through the results is so high.
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Cannot handle large orders
Unfortunately the app is not able to handle large orders. Trying to order a bunch of beads and components causes the app to freeze up and crash. If it does work, it’s extremely slow to move between screens. And forget actually reviewing your cart.
App becomes unusable and the only option is to either continue on a browser or clearing out the cart by ordering or removing everything, the app suddenly works again once the cart is empty.
I have left the app to go to other sites to order on multiple occasions.
App becomes unusable and the only option is to either continue on a browser or clearing out the cart by ordering or removing everything, the app suddenly works again once the cart is empty.
I have left the app to go to other sites to order on multiple occasions.
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Not good. MOVE “ASK MIKE”!!
For the love of all things crafty, please move the “Ask Mike” button! I cannot scroll on this app without clicking it. I am right handed and the only way I can maneuver through this app is with my left hand, which is extremely annoying. It also stops responding randomly. It takes me a a while to pick out yarn and I have had to close out and reopen the app three times in one sitting. I updated the app and it just did it again! It’s truly and awful app. Between the Ask Mike button and the Affirm button, I am constantly clicking on these and opening a new window. Please fix this.
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