No access … but I paid!!!
Very bad support, they don’t answer to my request. My password do not work anymore.
No longer able to log in
Have been using this app for years and have been paying to use it since graduating from school. Disappointed about this change as Micromedex is one of my favorite medication reference…
No longer useful
Paid for a year but now it’s unavailable. At least let the users that paid finish out their year instead of locking them out.
Refund for users that were cut off
If they are going to change the login requirements, and cut off their paying subscribers, they need to give a pro rated refund to everyone who paid for a full year subscription and lost access.
Used to be great
Stupid move to not allow individual subscriptions. As an independent clinical pharmacist I had my own subscription for many years. Used the application all the time. Now you can’t log in unless you have an institutional subscription. Bad customer service and now a useless app.
Used to be the go to App
Tots
Used to be go to app, but now no longer supported. It was no longer supported as of The end of November, the first time I received notice of this was Dec 9. Thanks for the timely heads-up IBM (intense sarcasm intended). IBM now recommends Dynamedex with “Watson” AI integrated. It is useless and I refuse to interact with “Watson” I will find another alternative app.
Used to be go to app, but now no longer supported. It was no longer supported as of The end of November, the first time I received notice of this was Dec 9. Thanks for the timely heads-up IBM (intense sarcasm intended). IBM now recommends Dynamedex with “Watson” AI integrated. It is useless and I refuse to interact with “Watson” I will find another alternative app.
Show more
Absolute horror
This app is so useful but your idiotic restore ID system happens a lot and is always broken. Now I’m completely locked out. Haven’t been able to use it for days and your worthless customer support never answers
EDIT: it’s been months now and I literally have no idea what my password should be. I use what I had it set to previously with no luck. Your suriner support is wholly incompetent and so I now have an absolutely useless app.
EDIT: it’s been months now and I literally have no idea what my password should be. I use what I had it set to previously with no luck. Your suriner support is wholly incompetent and so I now have an absolutely useless app.
Show more
Once a great resource
Until it just became subscription only. Why not allow individual subscribers??!! Back to ePocrates for me.
Password Issues
The password expired in the middle of my call. No warning and no access. I used to use this app a lot but have moved on. It will expire when you need it most and you won’t have time to call customer service. Buyer beware.
Sunsetting
Will users who paid for a full year of the app receive a prorated refund?
Horrible
So disappointed that they are no longer allowing people to use this app. I was kicked out without any warning and just thought I was having login issues. After a bunch of emails I finally am told I am not allowed to renew my subscription.
New company merative absolute disappointment
This company called merative which is apart of ibm or another entity is completely useless. I spent at least an hour on the phone trying to restore my account only to find out that I am no longer able to access the content because my employer doesn’t support the app and they no longer allow subscriptions from private clients. I have been using this drug reference as apart of my career for 10 plus years and without warning was cut off access. How unfair and disappointing. I wish management would really consider how stupid this move was. No longer recommending this as one of my most respected drug references.
Show more
Total Failure!
Used for years, out of my own pocket. Recently refused to log me in, even with password changes.
Contacted support…worthless! No response at all! I’ve used the MicroMedex Drug Info and Drug Interactions for decades, going back to the USP-DI.
I never rely on a single data source, since there are often variances between the data bases. Seeing what I’m dealing with has become a common issue, where is tech support!!
Contacted support…worthless! No response at all! I’ve used the MicroMedex Drug Info and Drug Interactions for decades, going back to the USP-DI.
I never rely on a single data source, since there are often variances between the data bases. Seeing what I’m dealing with has become a common issue, where is tech support!!
Show more
Useless
Updates have made this useless - I can no longer log in, nor can I get any support from the company to log in. I have paid for this app for years, but cannot use it any longer as the company has made it an unworkable product. How is it possible that a “technology” company doesn’t have any easy way to reset and store passwords for their app. Don’t bother to purchase this, it won’t help.
Show more
Can’t log in anymore
This used to be my go-to app when I wasn’t working with access to my work resources. They recently did an update to where you can only access it if you are provided it by your employer or had previously paid for it. I have been paying for it, and when it updated, it signed me out and is asking for the password from my employer 😡
Show more
Great app
I had to take the time out to rate this app due to the low ratings. I have used this app since 2019 when I was an FNP student in clinicals. This app has been a life saver, it has everything from pediatric/adult dosing and everything in between all the way to clinical teaching. It even works offline which I need at work.
Show more
Best drug info app
Best drug info app I have ever used. Succinct and detailed information.
Can’t get in
After the app updated haven’t been able to log into my account. Is a great reference if you can use it but, has lots of issues.
Impossible to Log In
I have used Micromedex since 2011. Now, I can’t log in through the app. I don’t remember my password and then when I try to retrieve it, I am redirected to IBM Solutions and this site doesn’t even list the Micromedex app as an option to go to. I have paid for this app on my own for years (not through my hospitals subscribing).
It has become simply impossible to log into. I am so disappointed. This has been my favorite drug guide, and as a nurse I use this information daily in providing direct patient care in an acute setting. My hospital is using Lexicomp and I guess that’s going to be what I have to switch to.
IBM, you’ve ruined Micromedex for me.
It has become simply impossible to log into. I am so disappointed. This has been my favorite drug guide, and as a nurse I use this information daily in providing direct patient care in an acute setting. My hospital is using Lexicomp and I guess that’s going to be what I have to switch to.
IBM, you’ve ruined Micromedex for me.
Show more
IBM Micromedex Drug Ref
This app used to be very good. Now that I started paying for an individual subscription annually, each annual renewal is a total cluster disaster. No renewal payment option is attached to the iPhone app download, so no user password is issued to me to unlock the application. The online support process and phone support for license renewal and acquisition of a working password is unworkable and fails every time.
Show more
