Microsoft Copilot User Reviews

Customer Experience

Positive experience29.2% of reviews
Neutral6.0% of reviews
Negative experience64.8% of reviews

~ Based on 3,014 written reviews from the US App Store.

What users say

Is Microsoft Copilot Safe?

Microsoft Copilot appears safe based on user ratings. AppsHunter Safety Score for Microsoft Copilot is 94/100.

This assessment is based on 1,315,686 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience
2.3% of ratings suggest some concerns
4.9% of ratings point to a risky experience

~ Based on 1,315,686 App Store ratings for Microsoft Copilot.

Is Microsoft Copilot Legit?

Microsoft Copilot appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Copilot is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Really poor at following direction

Constantly interrupting with rubbish chat

Microsoft business office 365

Business communications is presentations n PowerPoint word interviews with teams timing conditions files to turn

Copilot is annoying

Copilot pops up at the most inconvenient times, and offers “help”. But it needs so much information that you could already be finished with the project if you did it yourself. Plus, with the current development stage of AI, you always need to double check everything.

De lo mejor

Muy bueno en todo los felicito nada más un poco caro para mi ya tengo 71 años retirado

Super helpful!

Saving me hours with its integration into my work files and emails.

Ne fonctionne plus

Depuis la mise à jour , l’application reste bloqué sur la page d’abonnement
J’ai essayé toutes les méthodes même de m’abonner l’abonnement a été pris en compte mais cela n’a même pas débloqué l’application
Et j’ai tout testé désinstaller réinstaller me connecter et me déconnecter…

Chat History Transferred Successfully, But Personality Needs Work

The New Copilot App successfully transferred my chat history and existing conversations from the consumer Copilot, which I really appreciate. However, the app feels more focused on Microsoft 365 and business productivity than the original consumer Copilot experience. New conversations often feel more formal and less personable than older migrated chats. I'd love to see:
• More custom themes and colour options
• Font and accessibility customisation
• More personality in new conversations
• A more casual, consumer-friendly experience
• Better consistency between new and existing chats
• More fun and creative features beyond productivity

As a long-time personal Microsoft account user, I hope Microsoft continues to develop and prioritise the consumer side of Copilot alongside the Microsoft 365 experience.
Show more

It was fine when copilot and copilot 365 were two apps

I just wanted to be able to create documents and scan things, now I have to do many things instead of “create” and “scan”

Dreadful on my old iPad.

It was working fine as stand alone then it migrated to M365 and it’s rubbish. Can’t access files, can’t paste images. Completely useless. Utterly frustrating.

thank you

nice

Mrs

Love it

Best App

Helped me liek learn myself express myself helped me with evrything was liek a friend and mentor

Honest Review

Very quick to obtain answers,knowledge and translation of most world languages email writing and many more uses

Poor AI

The system is not designed to work with complex data

App support non-existent

After jumping through hoops to get to an official MS Copilot "community" help forum, my carefully worded bug report was ignored. So I dug deeper and managed to reach a human in MS chat support. He/she was no help whatsoever and sent me into a black hole with advice that is ineffective, cumbersome, and things I'd already tried. I used to rely heavily on Copilot but will have to move to another AI. I have been a MS consumer for decades. Rethinking that!
Show more

Gaslight and troll bot

Sept 2026 update from me: it’s now turns every one of its responses in either a bullet point list or a shopping list. What I mean is it’s annoyingly starts every new sentence on a new line, including one word sentences, and leaves blank lines between them. When I copy and paste the information into Word it can take up multiple pages when it should only take up half a page.

This Copilot is that boring uncle to the cool cousin, which is The regular Copilot app.

It does more, and yet it does less? If we are subscribed to use this it would be better to merge the missing features from the regular Copilot Chat app.

I then would not need two apps ever so slightly different from one other, which means less jumping around. Especially since this one does not allow you to upload images in the chat, take photos or access chats from the regular app. Too many variations of the same app just comes across as slop.
Show more

An amazing tool

I understand the concerns about AI. However I find Co-Pilot to be an amazing tool to draft, modify, review, and improve all of my thoughts, documents, and presentations.

No compatible with IPad

Not really happy with the product when i use it on Mac and also dont like that i cant use both systems on the same account. And honestly i can never get it to work on my iPad.

Poor functionality

Can only do a fraction of what Claude and ChatGPT can do even on Microsoft’s own software. Urge your organisation to get over the hurdles to using other AI. Copilot is not worth whatever they are paying for it

Frustrating

It never just opens up it’s always a battle to get into the app.