Microsoft Copilot Reviews: Is It Legit?

Customer Experience

Positive experience28.3% of reviews
Neutral6.0% of reviews
Negative experience65.6% of reviews

~ Based on 3,769 written reviews from the US App Store.

What users say about Microsoft Copilot

Is Microsoft Copilot Safe?

Microsoft Copilot appears safe based on user ratings. AppsHunter Safety Score for Microsoft Copilot is 94/100.

This assessment is based on 1,353,662 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
5.0% of ratings point to a risky experience

~ Based on 1,353,662 App Store ratings for Microsoft Copilot.

Is Microsoft Copilot Legit?

Microsoft Copilot appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Copilot is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Useless

I’m using copilot Legacy, it’s excellent, but it kept bugging me to download the app so I did. The app is kind of dumb as a rock because it doesn’t load any durable memory. Then I did a single shopping query. It told me I exceeded my limit then won’t do anything including not even chat which is supposed to be unlimited free so I deleted it.
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Rough rollout. Hopefully there will be improvements.

Over refusals are increasingly an issue. Lastly, the responses are overcautious and correct points I never made.

It just sucks

It sucks there they literally make you pay for talking on this version, and you can’t go back to the other version where it was free, so now you have to pay a subscription just to talk to copilot so if you have dyslexia or really can’t read, good luck.

Ruined

They ruined the app with limits. The legacy version would never do something like this. I’m disappointed and I don’t think I will be using this app as much anymore. My disappointment is immeasurable and my days with Copliot are ruined entirely restricting the creativity it once gave. I couldn’t express my frustration and anger any more. With an app this disappointing.
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User limitations for 19.99.

Making something that was free now 19.99 in insane. I can have like one conversation on the new app and then have to lay $20 a month. I’ll be sticking to the legacy app. And once you delete that app I’ll be sticking to the hundreds of other ai platforms that don’t cost 19.99 a month to use. Like chat gpt or Gemini. You guys are a bunch of idiots.
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Can’t Get In

Worthless!

Money

They’re just after your money!

Cinema

Best ai in 2026 tbh

I like the older version better

I have the older version as well and it’s going to be. I guess canceled after a while because of this new version. I do not like the new version. I have it on my computer the Copilot, but I thought that it was a helpmate for my computer, I will be highly disappointed if I won’t be able to use it with my computer anymore. I hate how you could only ask two questions before you’re at your daily limit actually it’s not even two questions. It’s two times that you have texted in it so if you answer the question you’re at your daily limit and that’s crazy. So I will no longer have it on my phone. Highly disappointed.
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Disappointed

I used to use Copilot as a strategic planning partner across ongoing business projects. Since the recent update, continuity appears significantly reduced. The assistant frequently loses awareness of concepts, workflows, and projects discussed over many conversations, requiring extensive re-explanation. This negatively impacts planning, consulting, and project management use cases.
It also ignores specific prompts and returns information that is not helpful to the direct questions being asked.
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Lost

Copilot lost the ability to reference across chats. Even on subscription! Who did that? Terrible decision.

Good

Very good but have to check work

A Great Tool That Makes Life Easier!

It’s great

Update ruined it

Used to be an amazing app. Since the new version which I HAD to update, it’s now poor. Constantly makes mistakes, easily confused, - utter garbage.

Crooks

Make me use this app - all my work is lost from the old version

Now limited.

I’ve always used Copilot but now I find it’s basic use limited unless paying to use it.

Not going to happen- I’m not stupid enough pay for services that were previously free!!

Ruined Copilot

I hate that you can no longer use copilot on mobile safari for one. That’s how I used to use it because although I had the app for a bit I ultimately ran out of phone storage so it had to go. Now having to jump through hoops to get to it on safari is a complete pain.
I also hate the fact they ruined copilot. Even the personality has 180°’d back to a normal AI sounding personality whereas before it became accustomed theough chatting repeatedly and the personality was basically tailored to your experience. I don’t know but the whole thing sucks. They should have kept the normal copilot for everyday users and merged or created a separate one for microsoft 365 / office. And now you can hardly talk to it unless I upgrade into a premium plan.

Sounds like another corporation messing up a good thing and becoming money greedy power hungry to me.
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Doesn't have mic button to speak into it

Doesn't speak aloud at all

Have to use the app instead of the website now??

I’ve use copilot for many things as being an artist and creator for characters. But I’m upset that I can’t use the website anymore I relied on the website so much since I wasn’t allowed to get any apps that had ai on my device but now that you need to ACTUALLY do it from the app genuinely made me slightly upset now I can’t even look back at my character lore
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Mad

I’m not happy that they got rid of my old copilot.