No longer works
App worked great until this morning. Now it’s just a blank screen. Tried deleting and reinstalling and no change.
Response from developer
Hello! We would be happy to help you with the app. Please reach out to us via any of the options at Midco.com/Contact.
App doesn’t open
Tried deleting it and reinstalling, however, the app doesn’t work.
Website and app
I am a new customer trying to set up account and neither app nir website are working
Does not work
I have not been able to access the app for months now. I've tried deleting it, restarting my phone, etc. I haven't had WiFi for almost 3 months now even though I'm still paying for it. When I go in person to ask about how to fix it, their only response is that they can't control the app and to keep trying. Going online to their website doesn't help either because their only advice is to close the app and redownload.
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Response from developer
We appreciate you taking the time to leave us this review! This is definitely not what we like to hear- we want to ensure that your internet services and your online account are working properly for you, and we would love an opportunity to help. When you have a moment, please reach out to us via any of the options located over on Midco.com/Contact so we can review your account. We look forward to hearing from you soon!
Midco App is terrible- NO STARS
The Midco App and web site are terrible for paying your bill and scheduling a payment. Be prepared to be frustrated and hear from Midco Staff, “I’m sorry your equipment is having difficulties and unfortunately there is nothing we can do. Our side is working and there is nothing wrong. I suggest automatic payments or I will take your payment over the phone.” TERRIBLE !!!!
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Response from developer
Thank you for taking the time to leave a review with your feedback. If there is any additional information you'd like to provide or if you would like any additional troubleshooting help, please reach out to us by sending a text to 64326 during the hours of 7am to midnight. We'd be happy to look into it further for you!
App
App is garage. Cannot make a payment on the app. If you select pay my bill you’ll be sent to a website to pay your bill and then that website is also garbage. Midco needs to invest in making a better functioning app.
Billing never works
For years it has been a battle to pay a bill with this app. Why is it so hard for a communications based company to develop something reliable to take my money?
Love it!
Great app for managing my account
“App”
You’d think a company in the tech industry would have a decent app. Quite literally the worst mobile app I’ve ever had to use. Website pushes you to get the app but the app redirects you to the website for everything which works maybe half the time. For unlimited free services I will remake your app and it would take me less than a week
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Terrible reliability
Midco is the worst ISP I’ve had the displeasure of dealing with, frequent outages throughout the week to the point that I can’t always do my job while I wait for them to restore service. These idiots alway think it’s a bad modem which after multiple modem replacements one would think they would realize that the issue is not the modem. Nope they always blame the customer instead of admitting fault on their end.
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Terrible App
Have had to remove and download several times.
Poor app performance
The ability to pay on the app is fine but trying to manage my wifi through the app or website is incredibly aggravating I can’t wait to be done with this wifi service always the same issues it’s such a headache.
The most horrible app
To log in through the app is another challenge, but even if you succeed it doesn't make any sense cuz anyway, it will transfer you to the browser website
App not working
This app is currently not working and it keeps logging me off.
Doesn’t Even Work Half the Time
What’s the point in making your customers use an App if they can’t even sign in to it? I’ve uninstalled and re-installed, tried biometrics and email, and nothing. And when it was working a few weeks ago half the links wouldn’t even do anything when you clicked on them. Either fix the app or get rid of it!!
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Worst app
There is no point to having this app. Anything you click on just brings you to a web base browser. It does tell you if you have scheduled maintenance for your service, but when you click on the maintenance tracker, the app just closes and logs you back out. It’s hard to even call this an app.
Trash
Literally sat there for an hour waiting for the first page yo load…literally a website from the 90s loads faster than this
New update June
You can’t see the billing since new update worst app I have used hands down. Other than shows you your account number….
Switching 5 to 2.4 gig
The app does not allow and Iphone 12 to switch between 5 and 2.4 gig. This makes it impossible to connect wifi devices that operate on 2.4 gig
Horrible.
What app for any service you pay for doesn't have an option for faceID/fingerprint?? User interface is terrible for a big company like this... You want to save money by having customers pay online rather than check by mail but this makes customers not want to go through the hassle of the app when all it does is takes you to an online browser anyhow.
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