Late bus or no bus
Feed up waiting for the 57 Cultenhove St.Ninians bus hardly shows up on tracker plus no updates if bus has been taken off route midlands start doing your job properly and let us know if bus is running or not people have work appointment ect shocking
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Not accurate at all
Horrible experience
This is crazy I was waiting on my bus for 20 mins already off to a bad start then it never shows up and I have to wait 40 mins for the next one so I’m not waiting that long so I call for a lift and then oh look what happens it shows up 10 minutes late and my lift is nearly there what a discrace.
Can’t view timetable
Tried to view the 13 timetable on a Sunday. Not for a Sunday as I know it doesn’t run then it was for a different day but it was on a Sunday I was trying to view the day I needed to view but it wouldn’t let me change the day from the current day (a Sunday)
FURIOUS !!!
The bus service is honestly becoming ridiculous, especially the X38. Buses are constantly late or sometimes do not arrive at all, even though there are clearly scheduled times shown on the app and at bus stops. People rely on these times because we all have places to be work, college, appointments, and other important commitments.
What makes it even worse is that the bus tracker app barely works properly. I remember waiting for the X38 because the app showed it would arrive at a specific time, but it never came. Instead, I had to wait another 40 minutes for the next bus. It turns out the “scheduled” bus was apparently just a glitch and was actually the next service the whole time. That is completely unacceptable.
The company always says they “cannot guarantee bus times,” but then what is the point of having timetables, schedules, and live trackers if they are not accurate? People plan their entire journeys around these times. The lack of reliability and communication is frustrating and wastes people’s time daily.
What makes it even worse is that the bus tracker app barely works properly. I remember waiting for the X38 because the app showed it would arrive at a specific time, but it never came. Instead, I had to wait another 40 minutes for the next bus. It turns out the “scheduled” bus was apparently just a glitch and was actually the next service the whole time. That is completely unacceptable.
The company always says they “cannot guarantee bus times,” but then what is the point of having timetables, schedules, and live trackers if they are not accurate? People plan their entire journeys around these times. The lack of reliability and communication is frustrating and wastes people’s time daily.
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Perfect service
I recently started a new job in Grangemouth and need travel from Bo’ness to Grangemouth, Bus is always on time and Drivers, male and Female I’m now recognising and are very helpful since I’m new to the E tickets system 🙂
10/10 perfect service
10/10 perfect service
Great app
When the bus is running later I can sit in the house and watch the progress. Then amble down to the stop
GET YOUR BUS TRACKERS WORKING AND THE BUSSES ON TIME.
The busses sometimes are terrible and whrn theres a turning circle you do not know what way it goes, I can not track where my bus is and it’s getting very annoying every time a bus passes me!! GET IT FIXED. And the phone number DOES NOT WORK.
the 52 and 51 is not showing up on the app for me
very annoying
F25
The F25 is the best bus service I’ve been on I’ve been on it so many times I mostly know all the drivers and they probably recognise my face at this point and all the other buses are good but this one is the best
Hi
Absolutely love the app very handy when you’re unsure what bus to take
Not accurate
Shows fake buses that never show up, always late, really bad service, rude drivers, I’m moving to a different service soon
Only have two words
Incompetent fools!
Tracker
This is a great tool. I can go for a bus with more confidence that it will actually turn up.
Pretty good
This app is really good just some times the time glitches and you miss your bus.it’s pretty good doesn’t happen much
Bus drivers
Bus drivers are really kind some funny and they all ways get you to your stop safe and sound
BUS 52
Why is it never on time?? The bus I try to get most nights 18:49 is always late! I’m literally trying to get this bus to work and it’s actually ridiculous the amount of times I’ve had to phone to be picked up. Please do better especially since you seem to have put up these posting claiming better timings??
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Bus service no2
Since selling my car I’m using the bus service now. I’m delighted with the service. generally always on time. Your drivers are very polite and the buses are always clean and tidy.
The only comment I would make is that I fail to understand why the old Falkirk bus station isn’t brought back into service whilst major works are being carried out in Newmarket St.
The only comment I would make is that I fail to understand why the old Falkirk bus station isn’t brought back into service whilst major works are being carried out in Newmarket St.
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Bad service
this bus company is a straight up joke and none of there buses ever show up, they’re app is glitchy when i try to see where my bus is it tells me the wrong place
Worse than First Bus. 4.6/5 stars? No way.
I hate to be the person writing a bad review and sincerely wish I could be commending McGill’s and their app but unfortunately not. So here goes… The timing and actual arrival time of buses is completely ridiculous, that’s if one even turns up at all. The fact that we can track buses on the map via GPS (which itself is shocking but I will get to that), yet cannot be informed when a bus will not be arriving, is beyond me. A lot of people rely on this service for work and other reasons, but I can only think of a very few select times that I actually have arrived at my destination on time. When checking the journey planner, you can see the time difference of when a bus will arrive compared to the actual supposed time of arrival. Once the clock goes past the time of arrival, there’s no way of checking anymore what time the bus will turn up at. As for the GPS tracker, I honestly though after First Bus it couldn’t get any worse but here I am being proven wrong. I can understand not to expect 100% accuracy with this sort of thing but at least some consistency would be great. One minute when I’m checking where the bus is at, the GPS will either put the bus further behind or forward than it actually is, leaving myself and others extremely confused as to where the bus actually is. This is absolutely infuriating and I have missed several buses in a row because of it. I’m sorry to leave such a bad review, but I do hope that this gives some insight into specific areas that your company needs to improve on. It feels like a never ending nightmare having to deal with the bus situation and I also hope that some of these issues will be taken on board and being optimistic, hopefully fixed too. I unfortunately have no other way of travelling to and fro work, so I say this for myself and any others struggling with the same issue.
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