Midtown User Reviews

Name: Midtown
Rating: 4.16216 (74 reviews)

Midtown

Tennis Corporation of America

💪 Health & Fitness

What users say

Summarized from real user reviews of Midtown. Based on 74 reviews and a 4.2/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Intuitive design
🚀Efficient and lightweight
💡Useful features like Notify me list
🔍Ability to filter classes by intensity

Negative things

🐛Inconsistent/inaccurate hours information
🔍Lack of ability to search for classes by name
🗓️No calendar integration for scheduling
💳No digital membership barcode

Top reviews

Most Recent Highest Rated Lowest Rated

Notifications don’t work

The app is good, but unless you’re on your phone looking at it, the notifications for a class don’t pop up and I miss out on booking it.

Smalluser123

5 months ago

Response from developer

Hey there. We're really sorry about that. That is definitely not the intended experience for Notify Me, and we'd love to learn more about your experience to understand how we can improve or ensure that our notifications are displaying as intended. Feel free to drop a note directly to membersupport@midtown.com, and we'll gladly look into it as soon as we hear from you.

Good first step

The app does a good job at the tasks it can do. For me, one of the biggest functions missing is the ability to get a copy of my billing statement off my phone. Right now it is a multi step process and a pain when all that is needed is the ability to email the PDF view. The other issue I’ve seen is that reservations made on the phone are not always matched with what the front desk has.

—N/a————

a year ago

Response from developer

Thank you for sharing your feedback, it is very much appreciated. We'll share your thoughts regarding the statement PDF experience with the team, and will dig in to the reservation information. If you have additional thoughts or ways you'd like to see us improve, head to Club Info, scroll to 'Share feedback', and let us know.

Calendar Integration

Love the app. Only issue is the Export To Calendar feature give an error that I don’t have a calendar app on my phone. I use Google Calendar exclusively in my iPhone so I’m not sure why the app thinks I don’t have a calendar app.

James Tabbi

a year ago

Response from developer

Thank you for the feedback. The Export to Calendar feature currently works with calendars that have been added to the native iOS Calendar app. While we don't currently support exporting directly to third-party calendar apps, we will absolutely share that consideration with the team for future iterations. If you have additional thoughts or ways you'd like to see us improve, head to Club Info, scroll to 'Share feedback', and let us know.

Great app

Easy to find and book classes. Great ability to export them to your personal calendar.

Z17347

a year ago

Response from developer

Thank you for sharing your feedback -- we're happy to share that we've added a feature enabling you to export to your calendar. Book an activity or add a class to your schedule, then tap 'Export to Calendar' to add the activity to your personal calendar. If you'd like to drop us a note while you're in the app, head to Club Info, scroll to 'Share feedback', and we'll get back to you as soon as possible.

Bring back the web portal!

I hate that there’s no way to manage my account on my desktop anymore. A phone screen is not an ideal UI for viewing a calendar of classes!

crdominguez3

a year ago

Love it!

Love having everything in one place, most of all the ease of looking through the weekly schedule. And they do a great job of keeping instructor subs up to date. Love that it lets you add your classes to the calendar of your choice now! My hope for the next update is that you can click into the details of a class without it taking you back to the top of the day every time when you go back to the schedule; but for an app that’s only been around for a couple months it’s really well done!

AnonLW

a year ago

Needs QRcode

Does not have basic functionality to check in using app

KRZ34

a year ago

Why get rid of the website?

The app is fine but the website should have stayed live. I prefer to make changes to my membership on a desktop, as well as booking programs and seeing schedules.

gm383

a year ago

Great but missing something important

This app desperately needs a method to add dates from classes and appointments to personal calendar. Other than that the functionality is great.

Z17347

a year ago

Classes search

You need to add the ability to search kids classes by class name. It is impossible to scroll through the list by day and time and piece together which classes might work for our family with multiple kids in different swimming or tennis classes. This is a huge loss of functionality vs the website.

Sarah77995

a year ago

Response from developer

Thank you both for the feedback, and for sharing your concern. We're always working to improve our app experience, and will share with the team for consideration across future updates. If you'd like to quickly drop us a note while you're in the app, head to Club Info, scroll to 'Share feedback', and we'll get back to you as soon as possible.

Good app, but needs improvement

The Midtown Athletic Club app is great, but there are a few areas for improvement. One major issue is the hours not being accurate. For example, today I went to the cafeteria at the Windy Hill Athletic Club. The app says the café closes at 6 PM, but when I arrived at 5:39, I was told the kitchen had closed at 5:30! This kind of inconsistency is really frustrating—please update the hours so they’re accurate.

It would also be nice to have a calendar integration system for scheduling classes and events. Another suggestion: make the athletic club membership barcode accessible through the app. I don’t like carrying a keychain around, so having it digitally would be a big plus.

Despite these points, the app is still better than nothing!

MONTSE ORDONO REALTOR

2 years ago

Response from developer

Thank you for sharing your feedback. We apologize for the error in operating hours, and we will continue to work with club teams to ensure hours displayed are in fact correct. We are happy to share that we've since added a feature enabling you to export to your calendar. Add a class to your schedule or register for an event, then tap 'Export to Calendar' to add it to your personal calendar. Regarding club access, we will gladly share your feedback with the team for future consideration as we are always working to improve the app experience. If you'd like to quickly drop us a note while you're in the app, head to Club Info, scroll to 'Share feedback', and we'll get back to you as soon as possible.

Lite and well designed

It’s an efficient app. With its intuitive design, it allows to easily book classes and manage accounts all in one place. The app is lightweight, user-friendly, making it an essential tool for not missing a nice class or event

Babab00o

2 years ago

Account and Transaction History Information

I need access my account statement and transaction history on my computer and not my phone. I can’t even email these documents to myself from the app. This is a #fail,

KG8286

2 years ago

Response from developer

Thank you both for the feedback, and for sharing your concern. We're all ears, and would love to know how to improve the transaction history experience. If you have additional thoughts, head to Club Info, scroll to 'Share feedback', and let us know. Otherwise, feel free to reach out directly to membersupport@midtown.com, and we'll get back to you as soon as possible.

One minor suggestion

This app is great and does almost everything I expected it to. The only thing missing is a calendar integration so I can add the classes to my Google calendar easily. I loved doing that from the website and it was so easy.

Collegechick1234

2 years ago

Response from developer

Can’t even login

The website no longer works so I must use the app. I have tried 8-10 times to login and set-up credentials. Every time it fails. Error message reads there is a problem with Midtown’s server. Please fix your issue.

hgyylm

2 years ago

Central point for all news, info, schedules, appointment & things Midtown!!

The app is so useful! It really helps to see my classes scheduled, appointments booked at the Spa, inform me of any events or information worth knowing. Such a wonderful tool to help organize my days at the sanctuaire and keeps me in the loop. It’s a must have as a member !!

Wheeeat

2 years ago

Great app

The app is very practical! Such an upgrade from only using the the website on the browser.

M11lah

2 years ago

The best All in one app!

The best all in 1 app for all of my needs! Me and my entire family utilize the club very frequently, and having all things related to our account, booking lessons/ classes (if your on the Pilates reform waitlist you get notified in your app, so cool & extremely beneficial!!), reviewing the class schedule, & so much more. I have been highly anticipating the Midtown app & so pleased with the results! Amazing job Midtown!

PBray0730