miio appears to be a legitimate app. The AppsHunter Legitimacy Score for miio is 88 out of 100 points across 7 verification signals from App Store and developer data.

miio User Reviews

Name: miio
Rating: 4.2 (433 reviews)

miio

MUVEXT, LDA

🔧 Utilities

🗺️ Navigation

Customer Experience

Positive experience16.0% of reviews

Neutral4.5% of reviews

Negative experience79.5% of reviews

~ Based on 156 written reviews from the US App Store.

Is miio Safe?

miio appears mostly safe based on user ratings. AppsHunter Safety Score for miio is 83/100.

This assessment is based on 433 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.0% of ratings point to a safe experience

3.5% of ratings suggest some concerns

17.6% of ratings point to a risky experience

~ Based on 433 App Store ratings for miio.

Is miio Legit?

miio appears to be a legitimate app. AppsHunter Legitimacy Score for miio is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

More expensive then petrol

Super expensive and if you ask for a refund of any value in the wallet you still have to pay for it 🤦‍♂️

applejustworks

a month ago

Response from developer

Hello. We’re sorry to hear about your experience. Public charging prices can vary depending on the charging point operator, location and applicable fees, and the full price estimate is displayed in the app before the session starts. Feel free to contact us at support@miio.pt for any further investigation. See you!

Fraudulent

Started charging via BP station’s onboard reader (not miio) but got charged an invoice anyway. while the miio app showed “not connected, not charging” the entire time. Tried for 40+ min to stop the session through every method available; nothing worked. Had to abandon my car mid-charge to pick up kids, then Uber back later. miio’s own support has acknowledged similar cases in other reviews. Basically it can silently bill you for a session it says isn’t happening, with no way to stop it, is a real safety and financial risk. This shouldn’t be allowed on the App Store until it’s fixed.

Sir Athens

a month ago

Response from developer

Hi! Thank you so much for your positive feedback! It’s great to know you’re happy with our app. :) If you have any suggestions or questions, feel free to contact us at support@miio.pt See you soon!

Eventual usefulness

Leans heavily into dark patterns such as requiring both phone and email address, while implying that you have a choice until they have one of them. Follows that up with spammy whole-screen call to action splashes.

Look mate, just show me the map where the chargers are and I'll happily make my payments through your app so that you get your cut. Make me have to do unnecessary busy work though? Well, I'll just make my payments direct to the charger network operator. Thanks anyway.

PollitaBooks

a month ago

Response from developer

Hello. We’re sorry the registration process and in-app messages felt intrusive. We appreciate your detailed feedback and will share it with our team as we work to simplify the experience. If you’d like to discuss it further, contact us at support@miio.pt. See you soon!

Katastrophale App

Eine Sache die mein Leben in Portugal nicht bereichert hat war mit Sicherheit der Umgang mit dieser App.
Intransparente Preisgestaltung mit teils vollkommen überzogenen Preisen, sowie ein Prepaid Modell mit 20€ als Mindestmenge, ohne Auszahlungsmöglichkeit des Restguthabens.
Ein Glück, dass E-Mobilität nicht überall so suboptimal gelöst ist.

Nex_0

a month ago

Response from developer

Hello. We’re sorry that our pricing and prepaid model did not meet your expectations. We’d like to review your charges and remaining balance, and clarify the available options. Please contact us via the app or at support@miio.pt. See you soon!

Big rip off

App works. Mostly. By having account with Miio be prepared to pay more than without. Doesn’t make any sense and I have asked support. The answer was they do not control end price. Strange enough that if you pay ad hoc you can easily get 0.20€/kWh or more cheaper.

JohanWolfgang

a month ago

Non convenable pour les locations

Absolument désastreux prix exorbitant, minimum bien trop élevée pas du tout pratique pour les locations plus multiples bugs de rechargement déconseille fortement.

R.Droy

2 months ago

Response from developer

Bonjour! Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous souhaiterions mieux comprendre la situation et vous aider à la résoudre. N'hésitez pas à contacter notre service client via l'application ou par e-mail à support@miio.pt. Nous serons ravis de vous aider.

Don’t travel without this app!

We’ve been using Miio on our trips into Europe for several years now. It has been an absolute godsend! Between the app for locating charging stations, and the fob to start charging at stations which are not connecting to the app, we have been able to charge all across Europe, it’s been amazing. Highly recommend the app for anyone with an EV who is travelling through Europe. It works across multiple different charging station brands, so you don’t need an app for each different one, this app covers almost all of them.

SAUK

2 months ago

Response from developer

Thank you very much for your feedback! We're delighted to hear you had a positive experience with miio. We'll continue working every day to provide you with the best possible service. Safe travels and see you again soon!

Needs improvement

I confess I have had some issues with this app, such as not being able to use it to start charging sessions and some issues with logging in. It should have a support line 24/7 taking into consideration the nature of the service they provide however there’s not even a phone number available. They answer emails in business hours in an efficient and relatable manner.

JoaoMTx

3 months ago

Response from developer

Hello João. Thank you for your feedback, we really appreciate it 🙏 We understand how important reliability is when planning your trips. While the app is designed to allow remote activation, some charging stations may still require a physical card depending on the operator. If you ever run into issues, feel free to contact us at support@miio.pt. We’re here to help improve your experience.

Todo ok

Todo ok y rápido

Fran Gómez 1982

3 months ago

Ripoff

I've been using this app for two months. While the service is quick and reliable, the pricing is completely unreasonable. I recently switched to a local app; at the exact same charging station, I now pay €0.14 per kWh, whereas Miio was trying to charge me €3.98. This price difference is unacceptable.

Jb10999

3 months ago

Response from developer

Hello! We apologize that the cost did not meet your expectations. Prices may vary depending on the location, operator, and applicable tariff. To analyze a specific session, please contact us at support@miio.pt. See you soon!

Fiddly

There’s always some issue with this app, and the ‘auto’ topup never works. The app never locates the charger I’m standing RIGHT next to, and there are no clues about which charger is which. I don’t know how apps can still be this bad - surely just run the customer feedback through Claude code?!?

JustinL73

3 months ago

Response from developer

Hello! Thank you for your feedback. We’re sorry to hear you’ve had trouble using the app, especially with auto top-up and finding the right charger. We understand how frustrating that can be when you just want to start charging. We’ll take your feedback into account as we keep improving the app. If you’d like to share more details, please contact us at support@miio.pt. See you soon!

Falta de transparencia

Experiencia bastante decepcionante. Los precios son caros y, además, muy poco transparentes: tienes que hacer casi un ejercicio para entender cuánto te va a costar realmente una carga. El sistema de prepago tampoco ayuda, porque te obliga a mantener saldo retenido en la app en lugar de pagar por uso. Además, la carga puede terminarse automáticamente sin previo aviso cuando te quedan entre 3 y 5 € de saldo, obligándote a recargar de nuevo, con un mínimo de 20 €, aunque solo necesites unos pocos euros más. Esto hace que estés constantemente añadiendo saldo que muchas veces se queda retenido en la aplicación. Para rematar, la suscripción promete descuentos importantes en PowerDot que luego son mucho menores de lo anunciado. Sensación general de poca claridad y expectativas incumplidas.

Sergio LoFer

4 months ago

No refund from wallet

They dont offer a way to get money back from the wallet, if you dont want to use miio any more. That seems on purpose. I asked the customer support, they went silent, no response

Purzlbaum

4 months ago

Response from developer

Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. Regarding wallet top-ups, please note that, according to miio’s Terms and Conditions, wallet balances are intended to be used for charging sessions and are not refundable. That said, we’re sorry if you didn’t receive a timely response from our support team. If you still need assistance or clarification, please send us an email at support@miio.pt, and we’ll be happy to help. See you soon!

It works

Out of the 7 different apps I’ve tried In Portugal to charge a car this is the one that actually only worked without a physical card. They do charge a premium but worth it if you’re in a bind.

Sir Athens

5 months ago

Response from developer

Too complicated / subscription + minimum required for 1-time charge

That’s it

Thomas Janson

6 months ago

Response from developer

Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. Could you share with us how we can improve? If you prefer, you can send us an email at support@miio.pt , and we’ll be happy to assist you. See you soon!

An ordeal to use this app

Both times I have use Miio it has been a nightmare. Instructions and usability are incredibly bad.
We couldn’t connect to the fast charger because it didn’t work so had to go to slow charger.
I was with two of my very tech savvy sons but they were also finding it very difficult to use.
On the last charger it didn’t even make it clear which port related to which reference number

This is a real obstacle to renting electric cars in Portugal

Julia@Hooke

6 months ago

Response from developer

Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. To better help you, you can send us an email at support@miio.pt , and we’ll be happy to assist you. See you soon!

The app doesn’t work

This is the least bad of all the apps available in Portugal for EV charging. The app allows you to find a charging station but don’t bet your travels on it unless you have a physical card to activate the station. I use ViaVerde as a backup, which at least lets you activate the station without a physical token.

JoaoMTx

6 months ago

Response from developer

Updating my rating as they resolved my concerns quickly

Thank you for the professionalism in addressing my concerns.

JiggityDogg

8 months ago

Response from developer

Top Charger

Perfect charger, excellent restaurant, breathtaking view

mikwer

9 months ago

Response from developer

Hello, Thank you for your kind feedback!

Almost tripple the price of the local provider in Portugal

Hello, I have used the App for a Hotel charger in Lagos Portugal. The Hotel Charger expect only local bank cards so I followed ChatGPTs proposal. In the end miio charged instead of the local price on 25€cents almost the tripple price of 70€cents. Probably I feel liked hundreds other miio customer. There should be more one star ratings.

Frank L aus HH

9 months ago

Response from developer

Hello Frank. We’re truly sorry to hear that the price you paid at the hotel charger wasn’t what you expected. To clarify, the final price of a public charging session is determined by several components set by different entities: the energy supplier (miio), the charging point operator (CPO), the Network Access Tariff, and the IEC contribution. These values can vary significantly depending on the CPO and the type of station you use. In some locations, the CPO charges per minute instead of per kWh, which can lead to higher costs, especially if the vehicle stays connected after the charge is completed. Because pricing may differ from station to station, we always recommend using the price simulation feature in the miio app before starting a session. This helps ensure full transparency and allows you to choose the most economical option available. If you’d like, our support team is always available to review your session in detail and assist further. You can contact us at support@miio.com.