Needs improvement
Response from developer
Hello João. Thank you for your feedback, we really appreciate it 🙏 We understand how important reliability is when planning your trips. While the app is designed to allow remote activation, some charging stations may still require a physical card depending on the operator. If you ever run into issues, feel free to contact us at support@miio.pt. We’re here to help improve your experience.
Ripoff
Response from developer
Hello! We apologize that the cost did not meet your expectations. Prices may vary depending on the location, operator, and applicable tariff. To analyze a specific session, please contact us at support@miio.pt. See you soon!
Fiddly
Response from developer
Hello! Thank you for your feedback. We’re sorry to hear you’ve had trouble using the app, especially with auto top-up and finding the right charger. We understand how frustrating that can be when you just want to start charging. We’ll take your feedback into account as we keep improving the app. If you’d like to share more details, please contact us at support@miio.pt. See you soon!
No refund from wallet
Response from developer
Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. Regarding wallet top-ups, please note that, according to miio’s Terms and Conditions, wallet balances are intended to be used for charging sessions and are not refundable. That said, we’re sorry if you didn’t receive a timely response from our support team. If you still need assistance or clarification, please send us an email at support@miio.pt, and we’ll be happy to help. See you soon!
It works
Response from developer
Hi! Thank you so much for your positive feedback! It’s great to know you’re happy with our app. :) If you have any suggestions or questions, feel free to contact us at support@miio.pt See you soon!
Too complicated / subscription + minimum required for 1-time charge
Response from developer
Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. Could you share with us how we can improve? If you prefer, you can send us an email at support@miio.pt , and we’ll be happy to assist you. See you soon!
An ordeal to use this app
We couldn’t connect to the fast charger because it didn’t work so had to go to slow charger.
I was with two of my very tech savvy sons but they were also finding it very difficult to use.
On the last charger it didn’t even make it clear which port related to which reference number
This is a real obstacle to renting electric cars in Portugal
Response from developer
Hi! First of all, thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. To better help you, you can send us an email at support@miio.pt , and we’ll be happy to assist you. See you soon!
The app doesn’t work
Response from developer
Hello João. Thank you for your feedback, we really appreciate it 🙏 We understand how important reliability is when planning your trips. While the app is designed to allow remote activation, some charging stations may still require a physical card depending on the operator. If you ever run into issues, feel free to contact us at support@miio.pt. We’re here to help improve your experience.
Updating my rating as they resolved my concerns quickly
Response from developer
Hi! Thank you so much for your positive feedback! It’s great to know you’re happy with our app. :) If you have any suggestions or questions, feel free to contact us at support@miio.pt See you soon!
Top Charger
Response from developer
Hello, Thank you for your kind feedback!
Almost tripple the price of the local provider in Portugal
Response from developer
Hello Frank. We’re truly sorry to hear that the price you paid at the hotel charger wasn’t what you expected. To clarify, the final price of a public charging session is determined by several components set by different entities: the energy supplier (miio), the charging point operator (CPO), the Network Access Tariff, and the IEC contribution. These values can vary significantly depending on the CPO and the type of station you use. In some locations, the CPO charges per minute instead of per kWh, which can lead to higher costs, especially if the vehicle stays connected after the charge is completed. Because pricing may differ from station to station, we always recommend using the price simulation feature in the miio app before starting a session. This helps ensure full transparency and allows you to choose the most economical option available. If you’d like, our support team is always available to review your session in detail and assist further. You can contact us at support@miio.com.
muito chato
Response from developer
Olá. Lamentamos saber que não teve uma boa experiência a usar a nossa aplicação. Se tem alguma dificuldade no uso da mesma, pode contactar-nos por email: support@miio.com, e estaremos lá para o ajudar. Até breve.
Overcharging v advertised price
Response from developer
Hello. Thank you for your feedback. To give you some context, public charging prices include several components: energy (miio), Network Access Tariff (TAR), CPO fees and the IEC contribution. These vary depending on the station, operator, pricing model (per kWh or per minute) and charger type. Some CPOs charge per minute, so costs continue if the car stays plugged in after charging. We recommend checking the Prices section and using Simulate in the app to estimate your session cost before starting. User comments can also help you choose the best station. Public charging is naturally more expensive than home charging due to infrastructure and service costs, but we work to offer competitive and transparent options while maintaining a high-quality app and experience. If you feel that you have been charged unfairly, please contact us at support@miio.com, and we will be happy to help you! See you soon!
Avoid if you can
A few weeks later, I happened to pass by the same charger and saw my cable lying on the side of the road. It seems someone had disconnected it without telling me, and I received no communication or explanation from miio.
To try to avoid issues with the app, I ordered a fob. It never arrived—twice. Now I’m being told it will take 21 days from my original payment date, which is far from acceptable.
Overall, everything with miio feels like unnecessarily hard work. From unreliable chargers to poor communication and extremely slow service, the entire experience has been disappointing. Not recommended
Response from developer
Thank you for your feedback, and we’re truly sorry for your experience. Issues like charging failures, stuck cables and delays with your fob should not have happened, and we apologize for the frustration caused. Some situations depend on the charging operator, but our support should always guide you better. We’d like to review your case and resolve the pending issues . If you can, please contact us at support@miio.com with your account email. See you soon!
Useless
Defaults to 200 Euros when I clearly selected 20 Euros
Response from developer
Hello, We are sorry to hear that you have been charged more than expected. In order to help you with this, please contact us at support@miio.com, and we will be happy to help you solve this situation.
Avoid
Response from developer
Hello Justynkalo! We’re sorry to hear that your experience with the app wasn’t perfect. If you’d like, we recommend contacting us at support@miio.com; we’ll be happy to help and clarify any questions you may have. See you soon!
Didn‘t work
Response from developer
Hi! We’re sorry to hear that your experience with the app wasn’t perfect. If you’d like, we recommend contacting us at support@miio.com; we’ll be happy to help and clarify any questions you may have. See you soon!
It works fine but you need the card.
Response from developer
Hello! We’re sorry to hear that your experience with the app wasn’t perfect. If you’d like, we recommend contacting us at support@miio.com; we’ll be happy to help and clarify any questions you may have. See you soon!
