Perfect
Response from developer
Hi mahnegarsh, thanks for you awesome review! Best regards, Lukas Simyo Webcare
Slecht contact
Response from developer
Beste Peter, vervelend om te horen dat dit niet goed goed. Ik hoop inmiddels dat de problemen zijn opgelost. Anders hoor ik dat heel graag. Nogmaals excuses. Groeten Lukas (lukas.vandijk@kpn.com)
Change default language
Response from developer
Hi Bernie351, thanks for your review. It is understandable that you would like to see our app in English as well. I have sent your feedback to the relevant department. Hopefully, we will have this option available in the future. Greetings, Simyo Webcare
Scam
Scam
Response from developer
Hi, Thanks for your feedback. We’re sorry to hear about the issues you’ve encountered. We take these matters seriously and are working to improve the user experience. If you're still facing issues with the app or your data, please reach out to us at webcare@simyo.nl, and we’ll help you resolve it as quickly as possible. Best regards, Simyo Webcare
profoundly bad app
constant errors (app relaunch required), terrible design, bugs galore, odd payment structures/flows and no english
data running out? expect a dutch text about how you’re going to be charged .15€/MB by the slimebags running this company. miss the text and there goes 50€ for a 5min youtube video. god help you if you go beyond that.
Response from developer
Hi, Thanks for your feedback. We’re sorry to hear about the issues you’ve encountered. We take these matters seriously and are working to improve the user experience. If you're still facing issues with the app or your data, please reach out to us at webcare@simyo.nl, and we’ll help you resolve it as quickly as possible. Best regards, Simyo Webcare
Language
Response from developer
Hi, thank you for your review! We appreciate your feedback. If you ever need assistance, our support team is happy to help! 😊 Kind regards, Simyo Webcare
Not in English
Response from developer
Hi It'sDelight, unfortunately our Mijn Simyo app is indeed not available in English yet. Could you send an email regarding this topic to webcare@simyo.nl? We’d appreciate it if you could include a screenshot showing where you read that the app is available in English. This could be an error that went unnoticed so far, and ofcourse we want to fix this asap. Kind Regards, Simyo Webcare
Very stressful subscription for foreigners
However this language barrier had led me to a quite a few complications;
1) When trying to transfer my phone number to Simyo (which turns out I couldn’t), I still continued to use the data I paid for the month. However without a phone number I was left with an outrageous bill of around 250 euros for using the data for simply a couple of days (obviously I turned my data off when I noticed). Thankfully they waived this as a first time user.
2) I ran out of data after traveling but one day before my renewal… I had a simple warning text and thought my data would just simply run out. This gave me a 150 euro bill which led me to the discovery of the .50 data cap (not clear enough for the non-native speakers)
3) I arrive to the US to visit family and had planned to switch mobile data users. The second I turn of airplane mode to do so… a 60 euro fine for simply 30 seconds of accidentally using my data. After complaining just enough, luckily they were kind enough to waiver these fees.
PS. And if you’re trying to have your grandad call you from the UK, you better be prepared to spend around 20 euros more on top of your subscription (this I understood why but the price I did not).
I genuinely think they have a great deal but the out of pocket costs are too risky and too much for students who can’t speak the language properly and don’t know what they’re getting into. I would understand these costs if I was an American visiting Europe (I’ve seen a friends insane monthly phone bill which makes me grateful for living in the EU). However an international student shouldn’t worried about extreme phone bills especially with how expensive the cost of living is already for students.
I apologize for the long review but this was my experience. Maybe you can have a better one if you don’t make these simple mistakes like I did as a foreigner. Duolingo can’t teach you to read an eSIM application.
Kan niet gebruiken
Response from developer
Hoi, bedankt voor je review. Op toestellen uit het buitenland kan het voorkomen dat het installeren van eSIM niet afgerond kan worden omdat de software dat niet toestaat. In dit geval kun je dus helaas geen gebruik maken van eSIM. Groetjes, Simyo Webcare
Waardeloos
Response from developer
Hoi Anouk, bedankt voor je review. Wij kunnen voorstellen dat dit enorm frustrerend is. Onze welgemeende excuses hiervoor. Dit is inmiddels bekend bij de juiste afdeling en zij zijn aan het kijken voor een oplossing. Het kopen van een internet bundel via Mijn Simyo web is wel mogelijk. Dit zou je als tijdelijke oplossing kunnen gebruiken. Groetjes, Seren
Onbetrouwbare app
Nb dit probleem niet gehad met andere providers.
Koring
Do not use! Extortionate shock bill.
klantvriendelijk
Gezellig 👍
Internet niet te gebruiken zonder beltegoed
Does not update data used.
Updates forceren?
Zou 0 zijn als dat kon.
Response from developer
Hoi, bedankt voor je review. Jammer dat je niet tevreden bent over onze app. Alleen kunnen we niet om een update van onze systemen heen. Dit doen we vooral om jouw prijs beheersbaar te houden. Groetjes, Simyo Webcare
