Weigeren service
30 dagen opzeg termijn en mobiel is zelfde dag verdwenen, naar winkel(betaald parkeren) nieuwe sim gekregen voor de laatste 30 dagen. Nieuwe IOS, opnieuw geen mobiel. Morgen opnieuw naar die winkel. Nog nooit zo een zooitje gezien
Response from developer
Toch bedankt voor je review! Ik kan dit niet helemaal koppelen aan de werking van onze MijnKPN app maar we hanteren inderdaad over het algemeen wel een minimale opzegtermijn van 1 maand. Kun je ergens hulp bij gebruiken dan mag je altijd langs de winkel gaan of onze klantenservice benaderen.
No customer service
Leaving for a year and gave my 30 day notice. After midnight no longer service? The KPN robot says for me to call customer service? Is this even legal?
NO HELP FOR ENGLISH USERS
I purchased an E-Sim over five hours ago and have not received an email, nor have I been able to go anywhere to download it. I have been trying all day to get in contact with any type of customer service for this company, and none is available since I am outside of the Netherlands. The only “help” they have is an AI bot that does not help you if you do not speak Dutch, or do not have a Netherlands phone number. NEVER USE THIS COMPANY’S E-SIM WHEN TRAVELING.
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Not very useful
Doesn’t show basic stats eg used data, never use, might as well use the website which is also a badly designed maze of menus.
Lack of language support
Must be english option
Lastig afmelden via de app
Lastig om extra pakketten/zender opties weer via de app te kunnen stoppen/afmelden.
Opwaarderen prepaid
Created a login at “mijn KPN” I am unable to upwaardeer. Tried my credit card, PayPal nothing works!! Absolutely worthless and frustrating! Also your “KPN Prepaid app” is useless. Tell customers what works if they use your prepaid services.
App is not working
After I log in nothing happens
Leuk?
U vraagt of ik uw app “ leuk” vind.
Ik zou het wel handig vinden of duidelijk.
Wat dit laatse betreft kan ik nooit zien hoeveel ik verbruikt heb , ik zie een balk van 0 tot 250 met een kleur erin hoeveel er dan verbruikt is staat er niet bij!!!
Ik zou het wel handig vinden of duidelijk.
Wat dit laatse betreft kan ik nooit zien hoeveel ik verbruikt heb , ik zie een balk van 0 tot 250 met een kleur erin hoeveel er dan verbruikt is staat er niet bij!!!
Rubbish app
No option for non NL user to renew via app
Disappointed
Should consider adding an option to translate the page into languages.
Blokeren
Ik probeer op de app de optie te vinden voor het blokeren van sim kaart. Ik wordt steeds naar de website terugverwezen!
Need English version
Only in Dutch
KPN IS DE ENIGE PROVIDER DIE HET ZO MOEILIJK MOGELIJK MAAKT OM EEN EXTRA BUNDEL TE KOPEN
Wat een flop website
English option
Or possibly an English version app would be so helpful. I’m sure there are a significant amount of expats living here that would appreciate this, me included! There really is no reason not to offer this.
Language option
English option would be appreciated by a significant number of your clients
English Version
Please make an option of choosing English language on the app. Pleaseeee
Everything else is just perfect
Everything else is just perfect
Expect more from KPN
Almost every 1st of the month for the first hours app does not work, with a standard excuse note from KPN to try later. System can't handle the work load? They seem to lack the knowledge or willingness to fix this issue.
So if like us you are depending on the 'delen' option you may wait all day making your data unavailable to family members as KPN promised, so your smart phone is just a phone until you can get data to it. Unacceptable especially as it happens so often and so often needing services you depend on are dead until KPN catches up. Very sloppy & not expected from someone who is supposed to be an industry leader.
This app often claims data used even when my data was switched off. Not even having my phone on starting a new month with Mb's already showing used, yet KPN can't say when the data was used.
Would be nice that the app could itemize and actually show time and date that data is used, after all you are paying for Mb by Mb.
They can do it on billing if calls, they could do it here, and if you have only 500 or 1000 Mb's they should be able to trace when & where for those that do not have unlimited data.
I think to just trust them is not really professional or an option as they screw up so often. Especially since seems data gets used even when my phone is off.
For a communication company employees often lack skills to communicate and often find myself friendlier to them then they are to me. Who is serving who here? When they don't have a resolution you often get hung up on, accidentally of course, wasting hours trying to resolve issues. My advice, take names & complain and ask for reduction or credit for your time.
So if like us you are depending on the 'delen' option you may wait all day making your data unavailable to family members as KPN promised, so your smart phone is just a phone until you can get data to it. Unacceptable especially as it happens so often and so often needing services you depend on are dead until KPN catches up. Very sloppy & not expected from someone who is supposed to be an industry leader.
This app often claims data used even when my data was switched off. Not even having my phone on starting a new month with Mb's already showing used, yet KPN can't say when the data was used.
Would be nice that the app could itemize and actually show time and date that data is used, after all you are paying for Mb by Mb.
They can do it on billing if calls, they could do it here, and if you have only 500 or 1000 Mb's they should be able to trace when & where for those that do not have unlimited data.
I think to just trust them is not really professional or an option as they screw up so often. Especially since seems data gets used even when my phone is off.
For a communication company employees often lack skills to communicate and often find myself friendlier to them then they are to me. Who is serving who here? When they don't have a resolution you often get hung up on, accidentally of course, wasting hours trying to resolve issues. My advice, take names & complain and ask for reduction or credit for your time.
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Prima app, geen uitgaveoverzicht
Prima app, kunt makkelijk bundels zien en opwaarderen. Onder je tegoed zou het fijn zijn om een maandoverzicht te hebben van uitgaves aan sms/bellen en internetten.
English
Really needs an English version
