Weigeren service
30 dagen opzeg termijn en mobiel is zelfde dag verdwenen, naar winkel(betaald parkeren) nieuwe sim gekregen voor de laatste 30 dagen. Nieuwe IOS, opnieuw geen mobiel. Morgen opnieuw naar die winkel. Nog nooit zo een zooitje gezien
Response from developer
Toch bedankt voor je review! Ik kan dit niet helemaal koppelen aan de werking van onze MijnKPN app maar we hanteren inderdaad over het algemeen wel een minimale opzegtermijn van 1 maand. Kun je ergens hulp bij gebruiken dan mag je altijd langs de winkel gaan of onze klantenservice benaderen.
No customer service
Leaving for a year and gave my 30 day notice. After midnight no longer service? The KPN robot says for me to call customer service? Is this even legal?
NO HELP FOR ENGLISH USERS
I purchased an E-Sim over five hours ago and have not received an email, nor have I been able to go anywhere to download it. I have been trying all day to get in contact with any type of customer service for this company, and none is available since I am outside of the Netherlands. The only “help” they have is an AI bot that does not help you if you do not speak Dutch, or do not have a Netherlands phone number. NEVER USE THIS COMPANY’S E-SIM WHEN TRAVELING.
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Response from developer
I'm sorry to hear that! Hopefully everything worked out in the end. If you have any other questions you can also contact us via Facebook, Instagram or X.
Not very useful
Doesn’t show basic stats eg used data, never use, might as well use the website which is also a badly designed maze of menus.
Lack of language support
Must be english option
