Nothing but trouble
Keeps changing my phone number to one I don’t use anymore. Can’t log in with their verification code half of the time. Won’t remember me to skip 2 factor verification step.
Tricky login
It’s improved but still doesn’t log me in with biometrics unless I force close the app first. The frequent app updates are annoying.
Response from developer
Thank you for taking the time to leave a review; your feedback is valuable to us. We would like to assist you with the login issues you are experiencing. Please contact our Benefits Service Center via phone or email from your account, or by calling 877-337-7862. We hope to hear from you soon.
Terrible app - will not allow adding to Fidelity or Vanguards Websites.
Firm has no idea how to integrate the app for other Web portfolios!
Minimal financial information is available!
Minimal financial information is available!
Broken app and Web site
This app shows a blank screen after logging into it. The web site does the same thing on my iPad. Mobile apps should be free of the problems of web browsers but they took a shortcut. How awful! I sure wish I could use their web site or app.
Really bad
App almost never works properly. It’s honestly unacceptable
Worthless app
Even after the update it continues to lose account credentials.
This app is just terrible. I constantly have to reenable biometrics and the remember my device constantly gets reset. The amount of functionality and account information available in the app is just the bare minimum.
This app is just terrible. I constantly have to reenable biometrics and the remember my device constantly gets reset. The amount of functionality and account information available in the app is just the bare minimum.
Terrible app never loads
This app used to be bad, but lately its getting worse. It was a hassle to log in but once I log in I could see my information. Nowadays the log in process is easy I am in on the first attempt but I am greeted with a blank screen. Nothing loads, no buttons to click except for the top right corner burger that will prompt me to log out
This is beyond frustrating
This is beyond frustrating
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Terrible app
This is one of the least functional apps I have ever used
Tricky login
It’s improved but still doesn’t log me in with biometrics unless I force close the app first. The frequent app updates are annoying.
Response from developer
Thank you for taking the time to leave a review; your feedback is valuable to us. We would like to assist you with the login issues you are experiencing. Please contact our Benefits Service Center via phone or email from your account, or by calling 877-337-7862. We hope to hear from you soon.
Worst App
Very glitchy wont accept your password and locks you out of your account
Worthless app
This app is just terrible. I constantly have to reenable biometrics and the remember my device constantly gets reset. The amount of functionality and account information available in the app is just the bare minimum.
Terrible app
This has to be one of the most glitchy apps ever. Fix it immediately, this is unacceptable for an app that is used to manage financial information.
Worthless app
This app is just terrible. I constantly have to reenable biometrics and the remember my device constantly gets reset. The amount of functionality and account information available in the app is just the bare minimum.
Repeated Login Issues
Disaster of an app to try and log into on any kind of regular basis. “Approved for 90 days” is a joke when it won’t allow you to log back in after 90 seconds without going through every.security.protocol.again.and.again.
Paulo
0826
Can’t log in from mobile app
After getting the 2 factor code, the continue button, and even cancel button for the matter, will not work. It stays in the way and does not function.
Only way I can login at this point is from a desktop. Inconvenient.
Only way I can login at this point is from a desktop. Inconvenient.
Terrible app. Embarrassed to have this as my 401k administrator.
Fix your log in issues. STOP forcing me to auto rebalance. Terrible experience. Did you outsource your app to the lowest bidder?
Stop replying to these 1 star reviews and FIX YOUR APP.
Stop replying to these 1 star reviews and FIX YOUR APP.
Horrible UX
Login doesn’t ever works. Save me from this 401k account. Wish my company was with fidelity
DO BETTER!!
I’ve downloaded this app twice now trying to have easier access to my account and for the second time I see why I deleted it yet again. I can’t even get logged in! I’ve gotten as far as being sent the code to verify my identity and that’s as far as I get. I type in the code and hit continue and go absolutely nowhere from that point! I should have read more reviews and I guess I would have known better than to try it
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Why is logging is so complicated?
The app itself, once logged in, is nice. However, the updated app won’t remember my login info (despite selecting that option) and, should I shift over to another app during login, it’ll show “trying to reconnect to server” without producing any next steps. I’m not sure what changed but would appreciate if it could be as seamless as it once was.
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