Ridiculous
I’m tired of having to jump through hoops every time I want to use my card for a qualified expense and when I fail to do so, my card is locked out and I’m unable to use MY money. On top of that, over the counter, qualified FSA items mind you, are rejected during check out more times than not. This company is a joke and I wouldn’t doubt if they do not receive some sort of kick back at the end of the year when there’s unused money left over from all of the locked out cards. If I could rate them less than 1 star, I would have done so.
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Terrible company, annoying app
This company will make you jump through every possible hoop to get/use your FSA funds - and then some. In nearly 20 years I’ve never dealt with the issues I have dealt with this company in just the last 3 months.
Also, the app is annoying - it refreshes if you take a call or do anything on your phone outside the app (a call or text, to check your documentation, or anything else, even for a second), even when you’re in the middle of submitting their 100 pieces of documentation for repayment, effectively kicking you back to the beginning and having to start completely over.
Also, the app is annoying - it refreshes if you take a call or do anything on your phone outside the app (a call or text, to check your documentation, or anything else, even for a second), even when you’re in the middle of submitting their 100 pieces of documentation for repayment, effectively kicking you back to the beginning and having to start completely over.
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Surency sucks
I’ve had other hsa type accounts and this is the worst one I’ve ever had! Slow to process claims and strict on how they are submitted. I literally have to call customer service and wait on hold EVERY time I need a claim processed. It’s ridiculous!
Good savings
Happy with the savings
Services
The app is easy to get in to and use.
