Surency sucks
I’ve had other hsa type accounts and this is the worst one I’ve ever had! Slow to process claims and strict on how they are submitted. I literally have to call customer service and wait on hold EVERY time I need a claim processed. It’s ridiculous!
Good savings
Happy with the savings
Services
The app is easy to get in to and use.
Needs User Friendly Updates
This app needs user friendly updates. It requires receipts to be uploaded but if you move out of the app for any reason - to view dates on your receipts or if you cannot find it in your documents, it makes you log back in and start over. There’s no time delay at all, meaning you get logged out even if you leave for a second. It’s frustrating and not very user friendly
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Surency flex is awful
So this app is horrible. You give them the information. Send them a receipt and they transpose numbers and deny the claim. So at the end of the year you are scrambling to call them and get a correction and big surprise no one answers the phone.
