Really don’t know what they are doing.
Really don’t know what they are doing.
Mostly easy, one huge drawback
I find this app *mostly* easy to work with. However, it has one drawback that knocks it down to three stars: if I’m submitting a claim and I switch apps to look at the receipt for the claim it kicks me out of the submission form and I have to start all over. Maybe this works for people who can hold a lot of information in their head, but not for me.
In a world where most people only have one personal computing device, and it’s their smartphone, this is a pretty big oversight.
In a world where most people only have one personal computing device, and it’s their smartphone, this is a pretty big oversight.
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Good savings
Happy with the savings
Not a fan
I send receipts and they are never reviewed.
This has got to be illegal
I have never in my life had such a hard time getting my own money for prescriptions and medical care. Then I have with this company. I highly suggest running the other way.
Horrible App, Not great service
I dislike this app. It isn’t intuitive and I am always being asked for a receipt months (like 9) after I submit a claim. Horrible service from a “service provider.” Why don’t they actually do anything like due diligence instead of rejecting claims.
Great service
Great service
Ridiculous
I’m tired of having to jump through hoops every time I want to use my card for a qualified expense and when I fail to do so, my card is locked out and I’m unable to use MY money. On top of that, over the counter, qualified FSA items mind you, are rejected during check out more times than not. This company is a joke and I wouldn’t doubt if they do not receive some sort of kick back at the end of the year when there’s unused money left over from all of the locked out cards. If I could rate them less than 1 star, I would have done so.
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Services
The app is easy to get in to and use.
Difficult. Always requesting more info even though you provided detailed receipts.
Continually difficult to use because they do not accept the detailed receipts that the Drs offices provide
Card not working
I tried to pay for my over the counter medicine that is FSA approved and my card didn’t work.
Terrible company, annoying app
This company will make you jump through every possible hoop to get/use your FSA funds - and then some. In nearly 20 years I’ve never dealt with the issues I have dealt with this company in just the last 3 months.
Also, the app is annoying - it refreshes if you take a call or do anything on your phone outside the app (a call or text, to check your documentation, or anything else, even for a second), even when you’re in the middle of submitting their 100 pieces of documentation for repayment, effectively kicking you back to the beginning and having to start completely over.
Also, the app is annoying - it refreshes if you take a call or do anything on your phone outside the app (a call or text, to check your documentation, or anything else, even for a second), even when you’re in the middle of submitting their 100 pieces of documentation for repayment, effectively kicking you back to the beginning and having to start completely over.
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Medical FSA
Very easy to use compared to other FSA systems I’ve experienced
Easy to use!
This app is so easy to use!
Surency sucks
I’ve had other hsa type accounts and this is the worst one I’ve ever had! Slow to process claims and strict on how they are submitted. I literally have to call customer service and wait on hold EVERY time I need a claim processed. It’s ridiculous!
Good savings
Happy with the savings
Services
The app is easy to get in to and use.
Needs User Friendly Updates
This app needs user friendly updates. It requires receipts to be uploaded but if you move out of the app for any reason - to view dates on your receipts or if you cannot find it in your documents, it makes you log back in and start over. There’s no time delay at all, meaning you get logged out even if you leave for a second. It’s frustrating and not very user friendly
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Surency flex is awful
So this app is horrible. You give them the information. Send them a receipt and they transpose numbers and deny the claim. So at the end of the year you are scrambling to call them and get a correction and big surprise no one answers the phone.
Horrible
Very difficult to submit reimbursement information. Took an hour.
