Surency sucks
I’ve had other hsa type accounts and this is the worst one I’ve ever had! Slow to process claims and strict on how they are submitted. I literally have to call customer service and wait on hold EVERY time I need a claim processed. It’s ridiculous!
Good savings
Happy with the savings
Services
The app is easy to get in to and use.
Needs User Friendly Updates
This app needs user friendly updates. It requires receipts to be uploaded but if you move out of the app for any reason - to view dates on your receipts or if you cannot find it in your documents, it makes you log back in and start over. There’s no time delay at all, meaning you get logged out even if you leave for a second. It’s frustrating and not very user friendly
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Surency flex is awful
So this app is horrible. You give them the information. Send them a receipt and they transpose numbers and deny the claim. So at the end of the year you are scrambling to call them and get a correction and big surprise no one answers the phone.
Horrible
Very difficult to submit reimbursement information. Took an hour.
Rendr
Easy understanding app to use
Easy and fast
Love this app! It makes it so easy and fast to manage my FSA
Too many passwords keeps resetting itself
Kicked me out of my account keeps making me put in multiple passwords and changing them over and over again
Horrible-no communication
Fine app, horrible company that takes forever to get reimbursement
Easy to use app
great program
Blank
its all blank nothing shows up
It is NOT easy
If you are going to require funds be spent by 12/31, then your organization should be open on 12/31 to assist people having trouble accessing their funds that you control. I will essentially be robbed because I have no recourse to access my money.
Healthcare mess
On the app, yearly contributions are separated, but when I try to spend the remaining dollars for a previous year the money is taken out of the current year! The balance can NEVER be spent under this system designed to rob subscribers of money!! Twice this has occurred! Fix it!!
This company is the worst
They deny relevant claims all the time
Difficult
Perhaps it's the process, but the app is not helpful when there is an error on dates. Surency also makes it extremely difficult to withdraw funds.
Antiquated Application
This application is difficult to navigate and needs to be updated for 2025. The review process is slow as well, just wish things looked better and happened faster
Better than expected
Easy to navigate site and use
Always want one more document
My company switched to Surrency to manage our flexible spending plan…and it has been so frustrating! They always want one more document, and make you jump through six hoops before you get a reimbursement. I know multiple people suggested to our HR that we switch back to the old provider.
Transition to retirement
I was not notified prior to my account being transitioned to a fee based debit card prior to it going into effect. If I had known, I would have closed the account prior to retirement. This was poor customer service
