Mindly Therapy User Reviews

Name: Mindly Therapy
Rating: 4.87822 (969 reviews)

Mindly Therapy

MINDLY EUROPE OU

💪 Health & Fitness

What users say

Summarized from real user reviews of Mindly Therapy. Based on 969 reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍User-friendly app
🚀Flexible scheduling
💰Affordable pricing
🔍Easy to find therapists
🧠Helpful therapists

Negative things

🐛Frequent app crashes
🔍Poor therapist vetting
💰Inflexible subscription model
🔇Audio/video issues
🕰️Too many updates

Top reviews

Most Recent Highest Rated Lowest Rated

Good concept, ruined by greed and poor support

My 1-star rating goes strictly to the app itself and the development team. The idea is excellent and highly needed these days. Yes, the app has a very simple interface and is easy to navigate. However, the subscription system is incredibly complex and confusing, made worse by a completely uninformative UI. On top of that, the support team clearly aims to close tickets as fast as possible rather than actually solve the user's problem, which leaves a really bad impression.

Blackburst_5994

2 months ago

Response from developer

Thank you for your feedback 😊 We’re sorry to hear about your experience. We’ve checked the information, but unfortunately, we couldn’t find any request to our support team under the nickname mentioned in the review. Could you please share your ticket number so we can look into the situation in more detail and assist you? 🌷 We strive to make the therapy process and subscription model as convenient and flexible as possible. Sessions can be booked up to 8 weeks in advance, as well as rescheduled or canceled an unlimited number of times. At the same time, any booked sessions always remain available for attendance ✅ If you decide to stop therapy or continue with another specialist, we provide refunds for unused sessions. Information about how the platform works is always available in open access. In particular, you can review it in our “Terms and Conditions” before starting to use the app and completing registration. This information is also available in articles within the app ✨

50/50

сама ідея застосунку дуже крута, я - як клієнт, рада можливості вибирати психологів і бути на сесіях через застосунок.
Тепер до мінусів:
1. Мобільна версія дуже багована. Функції працюють через раз, часто бувають глюки, через які я не можу нормально виконувати потрібні дії в застосунку. Після звернення до тех підтримки щодо конкретної помилки, нічого не змінилось.
2. Не вистачає інтеграції google календаря. Було б круто, якби ви додали це. Не критично, але не зручно в свій календар вносити вручну.

vgujbs

4 months ago

Response from developer

Дякуємо за відгук 🌸 Якщо ви повідомляли нашу команду підтримки щодо проблеми, будь ласка, будьте певні, що вона була зафіксована ✅ Оскільки усі задачі розглядаються згідно критичності та пріоритетності, вирішення може зайняти певний час. Якщо виникають будь-які труднощі, будь ласка, напишіть нашій команді підтримки додатково - залюбки допоможемо 💖 Раді повідомити, що інтеграція з Google календарем доступна у додатку. Детальні кроки як додати інтеграцію ви можете переглянути у додатку, розділі Служба підтримки - Допомога - у статті: "Як підключити синхронізацію з Google Calendar?" 🤗

Good app, great value

It would be great if the app sent a notification to remind you to book your next session. This would be very helpful in case you forget to do it. Also It would be good to have proper version for iPad

andrii_say

5 months ago

Response from developer

Andrii, thank you for your feedback regarding the additional reminders about booking sessions — we will pass it on to our product team 🤗 Regarding the app’s performance on iPad, please create a support request in the app and share a few more details with our team — we’ll be happy to assist you 💛

Valoración de la app

Está app ha sido muy buena para mi ya que es demasiado flexible en horarios y se ajusta en presupuestos. Igualmente los psicólogos han sido muy profesionales

Jhohan Zabala

6 months ago

Clearly not vetted therapists

When I was asked to join a therapy session of my wife (she is the one that had the primary session with her therapist and her therapist suggested I join for one joint session) I was attacked in every possibly way by the Ukrainian therapist named Anna. She frequently interrupted me after I tried answering her questions. When her voice became hostile I realized she is no therapist- she is a broken mentally ill person who by her own accounts endured abuse by her drunken father. I urge everyone reading this- stay away from this app and this company, while some specialists on there are good you are most likely to run into very dangerous psychopaths because mindly doesn’t mind having them as long as money is made. The real solution is using state certified specialists that are rigorously vetted.

VitaliyRJ