Mindly Therapy User Reviews

Name: Mindly Therapy
Rating: 4.9 (970 reviews)

Mindly Therapy

Mindly

💪 Health & Fitness

Customer Experience

Positive experience50.7% of reviews

Neutral9.3% of reviews

Negative experience40.0% of reviews

~ Based on 75 written reviews from the US App Store.

What users say

Summarized from real user reviews of Mindly Therapy. Based on 970 reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍User-friendly app
🚀Flexible scheduling
💰Affordable pricing
🔍Easy to find therapists
🧠Helpful therapists

Negative things

🐛Frequent app crashes
🔍Poor therapist vetting
💰Inflexible subscription model
🔇Audio/video issues
🕰️Too many updates

Is Mindly Therapy Safe?

Mindly Therapy appears safe based on user ratings. AppsHunter Safety Score for Mindly Therapy is 97/100.

This assessment is based on 970 user ratings, with an App Store average of 4.9/5.

Safety Analysis

96.9% of ratings point to a safe experience

1.0% of ratings suggest some concerns

2.1% of ratings point to a risky experience

~ Based on 970 App Store ratings for Mindly Therapy.

Is Mindly Therapy Legit?

Mindly Therapy appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Mindly Therapy is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Support team

Support team is the worst I ever seen and experienced. Very rude and unprofessional. People please be aware and try to find another service. Just shocked. If the owners or managers would like to know more - ready to provide details.

Dimitriy_K

16 days ago

Confused and thrown for a loop

Why is the platform all in English, and when I choose that at the beginning of sign up and then it said English is unavailable but I can continue in Ukrainian?! I’m totally lost!! And confused

cwoodster1991

a month ago

Response from developer

Thank you for your feedback 💚 The English version of the app is currently being rolled out, and we hope it will be available soon ✨ If you have any questions or concerns, please feel free to contact us through the in-app support — we'll be happy to help 😊

Cancelación sin previo aviso

Honestamente, horrible, agende una cita con un terapista o psicólogo como se diga era la primera vez que agendado, me mandó 15 minutos antes mensaje diciendo que no iba a poder estar en la cita que porque no tenía sesión ya había pagado todo por adelantado no canceló la cita el, quería que lo hiciera yo, y sin preguntarme re agendo mi cita, yo sólo quiero mi reembolso, honestamente pésimo servicio.

SlyX14

a month ago

Response from developer

Gracias por su comentario 🌿 Lamentamos que se haya producido esta situación. Permítanos señalar que, en caso de cancelar la sesión de prueba por su parte, el reembolso se inicia automáticamente 💳 Si aún no ha recibido el reembolso, por favor, cree una solicitud para nuestro equipo de soporte para que podamos revisar la situación con más detalle y ayudarle 📧

Good concept, ruined by greed and poor support

My 1-star rating goes strictly to the app itself and the development team. The idea is excellent and highly needed these days. Yes, the app has a very simple interface and is easy to navigate. However, the subscription system is incredibly complex and confusing, made worse by a completely uninformative UI. On top of that, the support team clearly aims to close tickets as fast as possible rather than actually solve the user's problem, which leaves a really bad impression.

Blackburst_5994

3 months ago

Response from developer

Thank you for your feedback 😊 We’re sorry to hear about your experience. We’ve checked the information, but unfortunately, we couldn’t find any request to our support team under the nickname mentioned in the review. Could you please share your ticket number so we can look into the situation in more detail and assist you? 🌷 We strive to make the therapy process and subscription model as convenient and flexible as possible. Sessions can be booked up to 8 weeks in advance, as well as rescheduled or canceled an unlimited number of times. At the same time, any booked sessions always remain available for attendance ✅ If you decide to stop therapy or continue with another specialist, we provide refunds for unused sessions. Information about how the platform works is always available in open access. In particular, you can review it in our “Terms and Conditions” before starting to use the app and completing registration. This information is also available in articles within the app ✨

50/50

сама ідея застосунку дуже крута, я - як клієнт, рада можливості вибирати психологів і бути на сесіях через застосунок.
Тепер до мінусів:
1. Мобільна версія дуже багована. Функції працюють через раз, часто бувають глюки, через які я не можу нормально виконувати потрібні дії в застосунку. Після звернення до тех підтримки щодо конкретної помилки, нічого не змінилось.
2. Не вистачає інтеграції google календаря. Було б круто, якби ви додали це. Не критично, але не зручно в свій календар вносити вручну.

vgujbs

5 months ago

Response from developer

Дякуємо за відгук 🌸 Якщо ви повідомляли нашу команду підтримки щодо проблеми, будь ласка, будьте певні, що вона була зафіксована ✅ Оскільки усі задачі розглядаються згідно критичності та пріоритетності, вирішення може зайняти певний час. Якщо виникають будь-які труднощі, будь ласка, напишіть нашій команді підтримки додатково - залюбки допоможемо 💖 Раді повідомити, що інтеграція з Google календарем доступна у додатку. Детальні кроки як додати інтеграцію ви можете переглянути у додатку, розділі Служба підтримки - Допомога - у статті: "Як підключити синхронізацію з Google Calendar?" 🤗

Good app, great value

It would be great if the app sent a notification to remind you to book your next session. This would be very helpful in case you forget to do it. Also It would be good to have proper version for iPad

andrii_say

6 months ago

Response from developer

Andrii, thank you for your feedback regarding the additional reminders about booking sessions — we will pass it on to our product team 🤗 Regarding the app’s performance on iPad, please create a support request in the app and share a few more details with our team — we’ll be happy to assist you 💛

Valoración de la app

Está app ha sido muy buena para mi ya que es demasiado flexible en horarios y se ajusta en presupuestos. Igualmente los psicólogos han sido muy profesionales

Jhohan Zabala

7 months ago

Clearly not vetted therapists

When I was asked to join a therapy session of my wife (she is the one that had the primary session with her therapist and her therapist suggested I join for one joint session) I was attacked in every possibly way by the Ukrainian therapist named Anna. She frequently interrupted me after I tried answering her questions. When her voice became hostile I realized she is no therapist- she is a broken mentally ill person who by her own accounts endured abuse by her drunken father. I urge everyone reading this- stay away from this app and this company, while some specialists on there are good you are most likely to run into very dangerous psychopaths because mindly doesn’t mind having them as long as money is made. The real solution is using state certified specialists that are rigorously vetted.

VitaliyRJ

9 months ago

Response from developer

Thank you for your feedback 💛 All specialists on our platform always undergo thorough verification. You can always check a specialist’s qualifications and the documents confirming their right to provide the relevant services in their profile 🌷 We have checked the information, but unfortunately, we cannot find your request under the username mentioned in the review. Please contact our support team in the app so that we can review the situation in more detail and assist you ✨

Шахраї

Не рекомендую! Сеанс із Яною Щ. не відбувся — гроші списали одразу, але жодного зв’язку далі не було. Підтримка повністю ігнорує звернення, гроші повертати не збираються. Поведінка команди схожа на шахрайство. Дуже розчарована сервісом.

asdjtogngf

10 months ago

.

Вот вроде не плохое приложение. Но не понятно почему только с пн по пт. И почему нет обязательной функции работает ли человек с лгбт. Я сижу уже третий час ищу и ничего

sashasashaaaasashaa

10 months ago

New updates

Overall I like my therapist and I’m grateful that I found him on this app. But last several updates of the video are terrible. The display shows the therapist weirdly close, also my side of the video has some terrible adjustments

Maslyano

10 months ago

Слишком много обновлений

Нашла своего специалиста спустя долгое время. Но з@&бали со своими обновлениями, если честно. И так сил моральных нет заходить и добавлять занятия, выполнять дз, а тут еще заходишь на сеанс и надпись ,,обязательно обновите приложение,,

Jsksoxbx

10 months ago

Часто вибиває із застосунку

Прикольний застосунок, але кількість разів коли виживає із нього просто ні з того ні з сього починає дратувати. Ти можеш просто відкрити його, бо в тебе сесія через хвилину, а тобі знову скаже залогінитись.

KatePi_nickname

10 months ago

Погано

Це дуже погано

KimTae28

a year ago

Very user friendly

This app is easy to use, very intuitive. I believe that even people who are not great with technology would be able to navigate this app with ease

Picnic on a t

a year ago

Response from developer

Thank you for your positive review ✨ We're happy to hear that you enjoy our app 🙌

Me gusta la app

La app es sencilla y fácil de usar , el pago también es sencillo sin complicaciones ni piden seguro médico , los precios son razonables , estoy satisfecha con la app . Me ha ayudado mucho .

ISaAcostDavi

a year ago

Me gusta mucho

Recomendada

Gracias 🙏🏽

a year ago

Excelente servicio

Yo he tomado terapia antes y de alguna forma siempre me sentía como atrapada, como que no iba para ninguna parte. Pero me ha gustado mucho el servicio de Mindly y la terapeuta con quien estoy ha sido genial. Me siento optimista de que lograré mis objetivos de sanacion mental y emocional. Gracias

Z675guten

a year ago

No english option?

When I try to change the language, it only has Ukrainian, Polish, and Spanish. Idk

humannperson

a year ago

Response from developer

Thank you for your feedback! Currently, our app supports three main languages: Ukrainian, Polish and Spanish. However, we are working on incorporating English as well 🙌 If you have any questions, please don’t hesitate to contact our support team through the app—we’ll be happy to help 💚