Support team
Update 08/04. I find it amusing that the support team thinks a refund is a form of support. In reality, refunding unspent money is their responsibility.
What's even more concerning is the subpar support service and unprofessional level of support. Who will compensate me for the time wasted dealing with this?
People don’t waste your time here.
Response from developer
Thank you for your feedback. We were able to locate your request to our Support Team and would like to confirm that your request has been fully resolved by the responsible team. We can also see that all questions and concerns have been addressed ✅ If you have any remaining questions or concerns, please don’t hesitate to contact us. We’ll be happy to assist you.
Support team
Confused and thrown for a loop
Response from developer
Thank you for your feedback 💚 The English version of the app is currently being rolled out, and we hope it will be available soon ✨ If you have any questions or concerns, please feel free to contact us through the in-app support — we'll be happy to help 😊
Cancelación sin previo aviso
Response from developer
Gracias por su comentario 🌿 Lamentamos que se haya producido esta situación. Permítanos señalar que, en caso de cancelar la sesión de prueba por su parte, el reembolso se inicia automáticamente 💳 Si aún no ha recibido el reembolso, por favor, cree una solicitud para nuestro equipo de soporte para que podamos revisar la situación con más detalle y ayudarle 📧
Good concept, ruined by greed and poor support
Response from developer
Thank you for your feedback 😊 We’re sorry to hear about your experience. We’ve checked the information, but unfortunately, we couldn’t find any request to our support team under the nickname mentioned in the review. Could you please share your ticket number so we can look into the situation in more detail and assist you? 🌷 We strive to make the therapy process and subscription model as convenient and flexible as possible. Sessions can be booked up to 8 weeks in advance, as well as rescheduled or canceled an unlimited number of times. At the same time, any booked sessions always remain available for attendance ✅ If you decide to stop therapy or continue with another specialist, we provide refunds for unused sessions. Information about how the platform works is always available in open access. In particular, you can review it in our “Terms and Conditions” before starting to use the app and completing registration. This information is also available in articles within the app ✨
