The app is terrible book online
The app is terrible. Took far too long long to log in. First it wouldn’t send me a verification code via text due to an error. So then I tried email. Multiple times. But the app kept saying that the code was incorrect even though I’d copied and pasted directly from the email. Finally tried the forgot my password option and was able to get in. Spent 20 minutes trying to figure out how to check the balance of my gift card. There’s no where to add a gift card. The payment options are credit/debit only, the gift card option doesn’t actually allow you to add a card. There is a very hidden option to check the balance. But it requires a card number and mine has a barcode. Tried the barcode and as expected it didn’t work. The whole process was incredibly frustrating and I did begin to consider booking somewhere else. I’ve booked online a few times and never had any issues. Please fix this app!
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Can’t View the Tech’s by Availability
Unfortunately the Miniluxe app is *VERY INEFFICIENT.* You’re not able to search (from the jump) by your preferred technician.
You first have to select your service then select a technician… please reinvest in your app and fix these issues.
You first have to select your service then select a technician… please reinvest in your app and fix these issues.
App won’t open
I have tried everything - restarted phone, deleted and reinstalled app, waited a few days and tried again. Nothing works. Ridiculous.
Sign in
Would be helpful if the sign-in verification code generation worked
Insecure
Well, in four years since I reviewed this app, MiniLuxe has made it nearly impossible to book by phone, instead of just onerous. Of course they still want to store my credit card on file all the time without allowing my iPhone to suggest a secure password.
A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option.
Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account!
Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity.
A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option.
Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account!
Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity.
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Response from developer
Hi There! Thank you for such thoughtful and detailed feedback. I agree, I think integrating with the apple keychain is a great idea. I will bring your suggestion to the development team to consider. We have been making small changes to our app regularly, and you may find that some of the upgrades in the MiniLuxe app have elevated the customer experience to support touchless check-in, Auto Pay features and while at our studio you absolutely can choose to pay with Apple Pay. We hope you get the chance to try our app again and let us know you thoughts! Thank you again for such insightful feedback!
