The app is terrible book online
The app is terrible. Took far too long long to log in. First it wouldn’t send me a verification code via text due to an error. So then I tried email. Multiple times. But the app kept saying that the code was incorrect even though I’d copied and pasted directly from the email. Finally tried the forgot my password option and was able to get in. Spent 20 minutes trying to figure out how to check the balance of my gift card. There’s no where to add a gift card. The payment options are credit/debit only, the gift card option doesn’t actually allow you to add a card. There is a very hidden option to check the balance. But it requires a card number and mine has a barcode. Tried the barcode and as expected it didn’t work. The whole process was incredibly frustrating and I did begin to consider booking somewhere else. I’ve booked online a few times and never had any issues. Please fix this app!
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Can’t View the Tech’s by Availability
Unfortunately the Miniluxe app is *VERY INEFFICIENT.* You’re not able to search (from the jump) by your preferred technician.
You first have to select your service then select a technician… please reinvest in your app and fix these issues.
You first have to select your service then select a technician… please reinvest in your app and fix these issues.
App won’t open
I have tried everything - restarted phone, deleted and reinstalled app, waited a few days and tried again. Nothing works. Ridiculous.
Sign in
Would be helpful if the sign-in verification code generation worked
Insecure
Well, in four years since I reviewed this app, MiniLuxe has made it nearly impossible to book by phone, instead of just onerous. Of course they still want to store my credit card on file all the time without allowing my iPhone to suggest a secure password.
A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option.
Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account!
Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity.
A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option.
Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account!
Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity.
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Response from developer
Hi There! Thank you for such thoughtful and detailed feedback. I agree, I think integrating with the apple keychain is a great idea. I will bring your suggestion to the development team to consider. We have been making small changes to our app regularly, and you may find that some of the upgrades in the MiniLuxe app have elevated the customer experience to support touchless check-in, Auto Pay features and while at our studio you absolutely can choose to pay with Apple Pay. We hope you get the chance to try our app again and let us know you thoughts! Thank you again for such insightful feedback!
An app that’s no better than the web experience
This app is a maddening labyrinth of frustration and inefficiency. Its user interface seems to have been crafted by someone who delights in tormenting users. Attempting to secure a reservation is an exercise in futility, as the timer eagerly snatches away your selected slot if you don't navigate the labyrinthine process with lightning speed. And if you think autofill might offer a reprieve, think again – it's about as reliable as a leaky faucet, leaving you to tediously input your address and credit card details ad nauseam. Even if you manage to beat the clock, the app gleefully informs you that your reservation has expired prematurely, thrusting you back into the torturous cycle of selecting a new time and starting from scratch. And don't even get me started on the design – it's a visual assault on the senses, with a layout seemingly designed to induce migraines. Save yourself the headache and steer clear of this app unless you have a masochistic streak a mile wide.
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Not efficient
Appreciate the convenience of mobile booking but it takes way too long to book a service. You should be able to toggle location and technician when searching for available times. Having to delete an item from your cart and start over every time you want to check for a different provider is frustrating. Especially when booking multiple services at the same time. Also having to go all the way back out to the Home Screen to change locations is arduous. Would be great to see who the available technicians are when selecting Any Technician. Dislike having to swat away same 2 prompts about one click booking everyone I open the app. I never use this feature. Agree with others that I wish it was easier to call the studio directly to speak with someone when questions arise.
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If the person you request isn’t available at the time you ask, you have to start ALL OVER again!
WHY don’t you have a calendar that shows availability for the requested technician?! I hate having to start all over again. I have to book ‘any technician’ to get the time I need. It’s impossible to see who’s available.
Better yet…why don’t you ANSWER THE PHONE like everyone else does?! There are people at the desk and their job appears to be doing absolutely NOTHING.
Better yet…why don’t you ANSWER THE PHONE like everyone else does?! There are people at the desk and their job appears to be doing absolutely NOTHING.
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Scheduling not working
The app is saying there are no appointments available for any service I try to schedule. I looked through the next few months and every single day says no appointments available
The only means of scheduling
Miniluxe services are great. This app is not.
Unfortunately, since they no longer seem to schedule by phone, this app is the only way to schedule services.
The interface navigation is terrible. The notifications are constant and irrelevant.
Sigh. Do better, ok?
Unfortunately, since they no longer seem to schedule by phone, this app is the only way to schedule services.
The interface navigation is terrible. The notifications are constant and irrelevant.
Sigh. Do better, ok?
Can’t cancel appointment
This app isn’t very user friendly for canceling appointment….
Old app was better
The new app shows you every appointment time, including the times that are not available. Very difficult to schedule an appointment because of this. I don’t like being forced to provide a credit card to book an appointment. Doing that allows MiniLuxe to store my credit card number and I don’t like for small companies to store my credit card information.
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Love this app
So easy to use and love that I can request my nail artist and to see all the open appointments at every salon to pick the one that fits my schedule.
Freezed app upon feedback
Your app is freezing when we put feedbacks
Fabulous nail salon and easy app!
MiniLuxe is the cleanest most professional nail and waxing salon! I love all their services and especially their new recharge and gel mani! The app is great and easy to use. It’s updated often to fix any bugs and I haven’t had any issues using.
Easy to use and great for scheduling!
I love using the Miniluxe app to book my appointments. I really like to be able to plan ahead and know I’ll get my favorite nail designer at a time that works for my schedule! Makes it super easy to go on my lunch break, which I could never do at other nail salons.
Makes booking so easy!
Love this app. I can quickly book the exact service I want at any location, and all of the available time slots show right there to choose from. I don’t know of any other salon that makes it this easy! Super easy to change or cancel when necessary too, no need to call the studio. Checking in and out of my appointment is so simple and quick with this app! My favorite feature is knowing exactly how long your service will be and when it will start/end. Makes it so much easier to fit in some self care during a busy week.
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Easy to schedule an appointment
A great app to be able to schedule an appointment in the studio I want with the nail designer or waxing editor I prefer. Great for planning into to my schedule.
Easy. Simple. Fun ... I love it! 😍😍
It takes a minute to book my appointment.
THE BEST IN NAIL CARE
Not only is this the best in studio experience I’ve ever had but their products are clean/non-toxic and MiniLuxe treats it’s studio employees well with fair pay, benefits, etc. Most salons barely pay minimum wage, let alone benefits and PTO! They are for sure a best in class nail salon and creating new industry standards.
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