Minutes User Reviews

Customer Experience

Positive experience54.0% of reviews
Neutral8.1% of reviews
Negative experience37.9% of reviews

~ Based on 359 written reviews from the US App Store.

What users say

Is Minutes Safe?

Minutes: AI Meeting Note Taker appears safe based on user ratings. AppsHunter Safety Score for Minutes is 98/100.

This assessment is based on 14,008 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.2% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 14,008 App Store ratings for Minutes.

Is Minutes Legit?

Minutes: AI Meeting Note Taker appears to be a legitimate app. AppsHunter Legitimacy Score for Minutes is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can't ctrl C the transcript!

It was removed!

A scam

A few weeks ago, I signed up for a free trial of this app to see if it would be useful for me. After trying it, I realized that it did not provide anything significantly different from other apps that offer similar services for free, so I decided I did not want to continue with the subscription.

I was under the impression that I would receive a notification or reminder before the free trial ended and before I was charged, but I never received one. I was then unexpectedly charged $200 for a subscription that I did not intend to keep and have not been using.

I tried contacting customer service, but unfortunately, there does not seem to be an effective way to speak with someone directly. I also emailed the company explaining the situation and requesting a refund, but they refused to return my money.

This has been extremely frustrating. $200 is a significant amount of money, especially for a service that I did not intend to continue using and have not been using. I made an effort to address the issue as soon as I became aware of the charge.

I am respectfully requesting that this charge be reviewed and that the $200 be refunded. I did not knowingly intend to continue with the paid subscription, and I would greatly appreciate a fair resolution to this situation.
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Removed copy option

I use this app almost daily and have for about a year. Recently the Copy option has disappeared. I used to copy the transcript right into my Claude app and can no longer do that. Sure I can send it directly to a new Claude thread, but I can’t copy into the thread that *I* want.

My use of Minutes

I have an enourmous issue with typing - I’m slow and inacurate but I found perfect ways to incorporate Minutes as my personal assistant who lets me concentrate on what people are actually saying in meetings rather than having to lose focus by trying to keep up with my notes. Obviously nothing like this is ever going to be perfect but I challenge anyone to find something so accurate, useful, easy to use and value for money. It’s made my life so much easier.
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Horrible Experience

This app could be great. However, the constant bugs make it unusable and a waste of money. I’ve given this app too many chances over the last year that I’ve used it. There are better options.

Career Changer

This app has helped me elevate in my career! Idk what I would do without it.

Recorder not working

After getting the paid version and taking 5 notes , the recorder has stopped working - Please fix asap

Response from developer

We are so sorry for the frustration this has caused, especially after upgrading to our paid version. We take issues like this very seriously and work to address them immediately. We want to get the recorder working perfectly for you right away. Since we need a few more details about what's happening, please reach out to us directly at support@myminutes.ai so our team can investigate your account and help resolve this asap!

Easy to use and effective

I’ve been using this app for several months now. It is incredibly easy to use, accurate and saves me so much time preparing minutes and summaries of meetings. The customer service has been excellent for when I needed clarification. I recommend this app to both professional administrators and volunteers.
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Not so good anymore..

I’ve used Minutes for 2 years+. This will likely be my final year. The desktop version was updated but it’s also not that great. The quality has really changed. There are recordings I KNOW I recorded and processed that are gone. Not in the new storage feature either. Whatever update they recently did really ruined the quality. Sad to say after all this time.
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Don’t use this for important meetings

For some reason this app chooses when it wants to work. I have had several meetings where the recordings and transcripts have failed to save and I would not suggest this for professional use.

Response from developer

We apologize for the frustration and the loss of your important meeting data. Reliability is our top priority, especially for professional use, and we want to ensure the app works consistently for you every time. We have recently introduced updates aimed at improving recording stability and saving reliability. We would love to look into your specific case to see what caused these failures. Please reach out to us at support@myminutes.ai so our team can investigate this immediately and help resolve the issue.

Cup

Great App. I use it a lot instead of writing my notes. That way I can go back and check.

Regressed in Quality

It used to give me beautiful pages of minutes for 2.5 hour meetings. Now it’s condensed into 1.5 pages that’s missing a ton of key details. They pushed an update at some point that made everything worse. Also, you have to record longer meetings on voice memos, then import it (often times using a secondary app to compress the file) because if the app closes or your phone locks during the meeting, it loses everything.
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Don’t waste your money!

This app sucks! Overrated does not perform as advertised period. Transcription very poor! DO. Or recommend.

BEEARE Recoded Meeting Dropped, NO MINUTES -better have a backup plan

Recorded meeting using this app on my iPad. Went to transcribe and it does endless circles saying it is 100% complete. Circles don’t stop. Finally have to X out and recording disappears. Have used probably 6 times to record meetings. Twice the app has failed me. False security not worth paying for.

Works Well

Does what it says just slow on getting access to minutes after they are transcribed

Didn’t work

I recorded a long meeting from my watch, and it never came over to the app. I chose “find lost recording” and downloaded the file, and it won’t play. Don’t waste your time

Expensive

I had tried it, hoping to get reminded that my seven day trial would be charged as other applications do.

Unfortunately, it did not and I missed it. This is my fault for not making a note to check, but now I own it for a year and no chance of a refund.

Response from developer

We appreciate your honesty regarding the trial period. While Apple manages all subscription notifications and billing, we generally recommend reaching out to Apple Support directly to request a refund, as they handle these transactions and may be able to assist given your situation. If you have any other questions or need help making the most of your subscription this year, please contact us at support@myminutes.ai.

Not worth it

At first glance ok but only at first glance. Did not capture the essence

Response from developer

We apologize that the summary didn't meet your expectations. We released a newer version of the app on the date this was reported, which includes improvements to our transcription and summarization accuracy. Please update to the latest version and retry your recording to see the improvements. If you still find it’s missing the mark, please reach out to us at support@myminutes.ai so we can look into it.

Maybe this is a mistake but…

I was just asking for a free trial and then 3.99 just went out my pocket right after. I don’t know if that was on the fine-print, but still, I thought a free trial was a FREE trial. But other than that, the app is nice overall. R.I.P my 3.99 tho

Functionality

The app is good but there are times we are jumping off to so many other assignments. We can forget to save the recording then the app do not auto-save or put the recordings into an archive for an option to transcribe and summarize meeting. I’ve lost so many recordings like this…. If it’s on pause for too long or if the app stays on my iPad background. This glitch should be updated
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