Can't ctrl C the transcript!
A scam
I was under the impression that I would receive a notification or reminder before the free trial ended and before I was charged, but I never received one. I was then unexpectedly charged $200 for a subscription that I did not intend to keep and have not been using.
I tried contacting customer service, but unfortunately, there does not seem to be an effective way to speak with someone directly. I also emailed the company explaining the situation and requesting a refund, but they refused to return my money.
This has been extremely frustrating. $200 is a significant amount of money, especially for a service that I did not intend to continue using and have not been using. I made an effort to address the issue as soon as I became aware of the charge.
I am respectfully requesting that this charge be reviewed and that the $200 be refunded. I did not knowingly intend to continue with the paid subscription, and I would greatly appreciate a fair resolution to this situation.
Removed copy option
My use of Minutes
Horrible Experience
Career Changer
Recorder not working
Response from developer
We are so sorry for the frustration this has caused, especially after upgrading to our paid version. We take issues like this very seriously and work to address them immediately. We want to get the recorder working perfectly for you right away. Since we need a few more details about what's happening, please reach out to us directly at support@myminutes.ai so our team can investigate your account and help resolve this asap!
Easy to use and effective
Not so good anymore..
Don’t use this for important meetings
Response from developer
We apologize for the frustration and the loss of your important meeting data. Reliability is our top priority, especially for professional use, and we want to ensure the app works consistently for you every time. We have recently introduced updates aimed at improving recording stability and saving reliability. We would love to look into your specific case to see what caused these failures. Please reach out to us at support@myminutes.ai so our team can investigate this immediately and help resolve the issue.
Cup
Regressed in Quality
Don’t waste your money!
BEEARE Recoded Meeting Dropped, NO MINUTES -better have a backup plan
Works Well
Didn’t work
Expensive
Unfortunately, it did not and I missed it. This is my fault for not making a note to check, but now I own it for a year and no chance of a refund.
Response from developer
We appreciate your honesty regarding the trial period. While Apple manages all subscription notifications and billing, we generally recommend reaching out to Apple Support directly to request a refund, as they handle these transactions and may be able to assist given your situation. If you have any other questions or need help making the most of your subscription this year, please contact us at support@myminutes.ai.
Not worth it
Response from developer
We apologize that the summary didn't meet your expectations. We released a newer version of the app on the date this was reported, which includes improvements to our transcription and summarization accuracy. Please update to the latest version and retry your recording to see the improvements. If you still find it’s missing the mark, please reach out to us at support@myminutes.ai so we can look into it.

