Account verification
Still using T+1
The exchange rates I got the two occasions I used them was good but that is not enough. Instant settlement should also be prioritized.
Mr
Best in Class
Scammer
A lot of user wasted charges while participating in the referral program but they didn’t any of the reward they promised.
Response from developer
Hi there, we are deeply sorry to learn that you had an unpleasant experience with our referral program. We ensured that all eligible referrals were paid after our team conducted an internal review of all qualifying transactions. We are so sorry that you did not get paid. Thank you for participating in the referral program. 💚
Review
Worst app ever
Response from developer
Hi there, we are deeply sorry to learn that you had an unpleasant experience with our app. We are constantly working to improve the experience for our users and are expanding our team to enhance our response times. We truly appreciate your feedback and hope you will give us the opportunity to demonstrate the significant improvements we have made to our service. Please reach out to us at getmisan@investbamboo.com if you encounter any difficulties. We would be happy to assist you.
Restrictions on account for no reason
Response from developer
Hello there, we're sorry to hear about your experience and understand how concerning account restrictions can be. In some cases, accounts may be temporarily restricted while required reviews are being carried out. These reviews are conducted to help protect our users and ensure compliance with applicable regulations. During this period, certain account activities may be unavailable until the review is completed. If your issue remains unresolved, please contact us at getmisan@investbamboo.com using your registered email address, and we'll be happy to review the status of your case. 💚
Referral
Response from developer
Hi there, we are deeply sorry to learn that you had an unpleasant experience with our referral program. We ensured that all eligible referrals were paid after our team conducted an internal review of all qualifying transactions. We are so sorry that you did not get paid. Thank you for participating in the referral program. 💚
Mr
Nice
Great so far
Poor Service
The response time to get transactions sorted is slow.
Response from developer
Hello there, we're deeply sorry for the unpleasant experience with our app. Delays with transactions are not the experience we want for our users, and we understand how concerning it can be when you're unable to access your funds as expected. We are constantly improving our processes and expanding our team to ensure we provide you with an excellent service. We appreciate your feedback and apologise for the inconvenience this delay caused. If you encounter any difficulty while using our app, please contact us at getmisan@investbamboo.com using your registered email address, and we'll be happy to investigate and assist further. 💚
Excellent
Good rates
Review
I like this app
I d verification
Response from developer
Hi there, we are truly sorry to learn of the delay with your verification. We hope our support channel helped resolve this issue swiftly. Please reach out to us at getmisan@investbamboo.com if you encounter any difficulty with the Misan app. We would love to help.
Terrible
Response from developer
Hi there, we are sorry to learn you feel this way. We work really hard to ensure we bring you the lowest fees. At the moment, these are the best fees we are able to offer. I encourage you to try us out. I'm sure you'll find that the ease and experience of transacting with Misan surpass the fees greatly. Please reach out to us at getmisan@investbamboo.com for any support you need.
Not friendly to new users
Response from developer
Hi there, we are sorry to learn you had this experience. Your virtual card can be terminated due to multiple failed transactions, and we notify users of failed transactions before termination. Please reach out to us at getmisan@investbamboo.com for more information and assistance. We will be happy to help.
