App need improvement
App need an option to kept logged in. Everytime I login and come back after the end of the day, it ask me to longin again. It automatically signs me out.
App
This is always updating, for what reason, I have no idea.. the thing about it is that sometimes it doesn’t even allow me to login or log out… and then I go over time and I cannot fix the time because they won’t allow it… useless!
Worst app ever
I'm confident this company doesn't take input from the users of the app. With every update using the app becomes worse. The goals aren't actually customizable like KY Medicaid requires. If an error was made on the "timesheet " the employee could correct the hours and document the reason for the error. Now someone has to remotely fix it and recalculate the hours separately. This app actually creates more work and provides no significant benefit to the end user.
Show more
A pain to login
For the most part the app works as it’s supposed to. Most of the updates have improved it. The biggest concern for me is the constant need to login everytime I have to use the app. The Face ID recognizes me and with other apps, I am automatically logged in. It would be nice and greatly convenient with the next update if this app would do the same.
Show more
Having trouble
I have been signing in and it keeps saying
A new update but when I go to update it doesn’t say update it just keeps sayin open and kicks me back to signing in again, have done this numerson times and have to delete app and download again every time I go to clock in or clock out, every time this is what we have had to do since Thursday!! Please help!!
A new update but when I go to update it doesn’t say update it just keeps sayin open and kicks me back to signing in again, have done this numerson times and have to delete app and download again every time I go to clock in or clock out, every time this is what we have had to do since Thursday!! Please help!!
Show more
This app always tracks you and asks for your specific location
App is horrible. Always asking for a password for log-in (even faceid is selected). Terrible with tracking your specific location. Employer pays nothing for my phone but i have to check in using this app (employer can track you). No no no
Caregiver
This is the worst app I have ever used. I am required by the state of Montana to use it. It stalls, I have to re-login all the time, it takes on average 3 min just to check out, not to mention the amount of clicking… navigating this app it is a NIGHTMARE.
Location unmatched
This app can get ugly sometimes! There was time where I clocked in from client house and the app recorded as I wasn’t at the client location and when I tried to adjust it they rejected saying I wasn’t at the location!
Frustrating
Constantly having to delete and reinstall! Go to clock in or out and it says I am not at my location, but google maps shows that I am exactly where I am supposed to be all the time.
Don't waste time
This is the worst time keeping app I have had to use. Every single update made makes the app worse to use. We are required to use this for a KY Medicaid waiver for special needs children. There is so much redundancy under each section. It is vague and can't be individualized. If you accidentally forgot to clock out you could adjust the time worked now you can't. Suddenly they changed the login method without warning. Every single update they make creates new and bigger issues. Do better.
Show more
Agencies not happy!!!
This app has been an administrative and billing nightmare. We spend days working with aide working through bugs, malfunctions. Like most government run things they had to pick one of the worst apps. Have lost 10s of thousands of dollars to the app not billing properly. Go back to GAMMIS billing please and use this app for time keeping
Show more
Wheel in the sky keeps on spinning
May need a new agency that uses any other app. EVV is stressful enough without an app that spins and spins instead of logging a visit. I don’t have time
Useless
Always updating for what?
A pain to login
For the most part the app works as it’s supposed to. Most of the updates have improved it. The biggest concern for me is the constant need to login everytime I have to use the app. The Face ID recognizes me and with other apps, I am automatically logged in. It would be nice and greatly convenient with the next update if this app would do the same.
Show more
Constantly typing in password
If my bank, my hospital, and my pharmacy can make secure apps that open easily with Face ID, then why do I have to type my password into this app over and over and over? It’s really a pain when I’m on the go trying to take care of my client.
The worst app ever
Worst app I've ever used. Therap is better than this. Doesn't work most of the time. Doesn't clock you out when you submit it. Doesnt clock you in half the time. Net smart costumer service leaves much to be desired. Literally use anything else. It will be less of a headache.
Always updating
This app is so terrible to use. Every time I get ready to use it always need to update and it is so annoying.
Please fix!!!
Have apple iphone, will not let me clock in or out after update, live in rural area where internet it scarce and supposed to work offline to clock in and out and still does not work in offline mode! Needs to be fixed before January 2025 or I won’t get paid for my services…fix gps location errors PLEASE!!!!
Show more
Terrible
This app is awful. It’s extremely time consuming, does not allow for any type of editing for codes or times. I shouldn’t need to log in and out so much. Why are so many codes there if I don’t use them? Set them up for each caregiver. If I could give less than 1 star, I would. You are making my life harder and more stressful.
Show more
Not good
Latest update and now notifications are just gone. The app doesn’t really fit or work for the caregiving situation and codes are confusing. Can’t correct the time if you need to adjust it. Constantly logs you out.
