Unreliable and Disruptive for Home Care Staff
This app has become extremely unreliable and has created significant problems for caregivers and nurses who depend on it to accurately clock in and out. Since Friday, it has been recording incorrect times without any warning or communication to users. This creates payroll concerns, delays documentation, and adds unnecessary stress to staff who are simply trying to do their jobs correctly.
What is most frustrating is the lack of effective support when issues occur. Users are told to call or submit tickets, but obtaining timely assistance is often difficult, especially during weekends when many of us are actively working shifts. When the system fails, it affects much more than timekeeping—it delays nursing notes, disrupts workflow, and creates uncertainty about whether work hours are being recorded properly.
For a healthcare-related application, reliability should be a basic expectation. Unfortunately, the recurring technical issues and lack of communication make this app difficult to trust. Significant improvements are needed in system stability, customer support, and transparency when outages or errors occur.
What is most frustrating is the lack of effective support when issues occur. Users are told to call or submit tickets, but obtaining timely assistance is often difficult, especially during weekends when many of us are actively working shifts. When the system fails, it affects much more than timekeeping—it delays nursing notes, disrupts workflow, and creates uncertainty about whether work hours are being recorded properly.
For a healthcare-related application, reliability should be a basic expectation. Unfortunately, the recurring technical issues and lack of communication make this app difficult to trust. Significant improvements are needed in system stability, customer support, and transparency when outages or errors occur.
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SCSinara Rodriguez Cardenas
Office Manager
Updates mess up everything it seems like. Other than that it’s good for what we need. Weather messes up the app. We get alot of calls that the employees apps freeze.
SShandeisel
Continuous glitch
Can’t even login immediately I try logging in it glitches
9911mbaz
Etar crashes every day
Will you ever fix it or is this the norm ? Maybe hire some folks that can fix the problem because every shift ETAR crashes it’s the one consistent thing axxess has and that’s ETAR is going to freeze and crash , every single time . Truly a pathetic app.
WWendyblackledge
Can’t clock in
This app continues to have clock in issues. Unable to verify where I’m located
Tthisrokks
