Unreliable and Disruptive for Home Care Staff
This app has become extremely unreliable and has created significant problems for caregivers and nurses who depend on it to accurately clock in and out. Since Friday, it has been recording incorrect times without any warning or communication to users. This creates payroll concerns, delays documentation, and adds unnecessary stress to staff who are simply trying to do their jobs correctly.
What is most frustrating is the lack of effective support when issues occur. Users are told to call or submit tickets, but obtaining timely assistance is often difficult, especially during weekends when many of us are actively working shifts. When the system fails, it affects much more than timekeeping—it delays nursing notes, disrupts workflow, and creates uncertainty about whether work hours are being recorded properly.
For a healthcare-related application, reliability should be a basic expectation. Unfortunately, the recurring technical issues and lack of communication make this app difficult to trust. Significant improvements are needed in system stability, customer support, and transparency when outages or errors occur.
What is most frustrating is the lack of effective support when issues occur. Users are told to call or submit tickets, but obtaining timely assistance is often difficult, especially during weekends when many of us are actively working shifts. When the system fails, it affects much more than timekeeping—it delays nursing notes, disrupts workflow, and creates uncertainty about whether work hours are being recorded properly.
For a healthcare-related application, reliability should be a basic expectation. Unfortunately, the recurring technical issues and lack of communication make this app difficult to trust. Significant improvements are needed in system stability, customer support, and transparency when outages or errors occur.
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Office Manager
Updates mess up everything it seems like. Other than that it’s good for what we need. Weather messes up the app. We get alot of calls that the employees apps freeze.
Continuous glitch
Can’t even login immediately I try logging in it glitches
Etar crashes every day
Will you ever fix it or is this the norm ? Maybe hire some folks that can fix the problem because every shift ETAR crashes it’s the one consistent thing axxess has and that’s ETAR is going to freeze and crash , every single time . Truly a pathetic app.
Can’t clock in
This app continues to have clock in issues. Unable to verify where I’m located
Consistently glitchy app
This app has one thing that’s consistent: it is glitchy. My problem along with others that I have read here is that it is not allowing me to chart my tasks. The button for charting my tasks is greyed out. And, when I click on it, it states that I don’t have the permission to do so. I’ve tried uninstalling and reinstalling which my employer recommends but it still did not fix the problem. So, I’ve been charting my tasks online or using another phone or tablet. Please, fix these issues.
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Issues with completing my task
I’ve been having issues when it comes to clocking in and out and now when I’m trying to complete my tasks
Not great
Constant glitches I’ve been using since 02/25
Easy to use
Great, easy to use. I can do all my documentation offline without synching.
Don't work
Doesn't work - keeps asking for login info & won't let me go any further - tried it on both Apple / android same results
Great Customer Service
I had a small issue with the app failing to verify my location. I did all the steps that the online said to do for it to verify my location & still had trouble but once I called customer service for the app , I was able to get great assistance & helped me fix my issue. Fast & Easy.
Funciones
Saludos no me quiere abrir hace 3 días
Almost
Definitely had high hopes that this recent update would make it so my narrative doesn’t disappear. Going back to using the website for charting. This thing is only handy to make med changes for me personally, other than that, this is just a time clock.
Last update
Not working since the last update
Horrible
Inconsistently works on both Wi-Fi and cell tower range. Lots of bugs do all of us CNA‘s a favor and revamp this app.
Support is a ghost unable to talk to anyone
Log into the app and yeah there’s been a update!! Nope. Nothing. Nada.
Terrible
Poor design, lots of glitches, hard to clock in and out
Doesn’t let me clock in or out
The latest update needs to be fixed it doesn’t let me log in or out. I log in with my credentials and it sends me back to the log in page after I get the login successful screen and it’s on a continuous loop of sending me back to the log in page.
Works at times till it doesn’t
Just when I think the app is fine I go to clock in or out I came get in because it logs me out simultaneously
Not working at all today
Since the latest update the app logs you out any time you close the app and then black screens upon opening the app. Today I can’t log in at all.
