Payment Ap
Very useful apps
App is glitchy
the next day and redo the process. Now, I have been trying to recover my password for a long time and can’t do so. It shows unexpected error all the time. It’s so frustrating!
Response from developer
Hi there! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the app’s intermittent performance, the delay in receiving your OTP, and the repeated errors during the password recovery process. We understand how frustrating this must be, and we are committed to resolving these issues promptly. To assist you better, may we kindly request additional details, such as the mobile number or email address associated with your account and the device you are using? Rest assured, we will escalate this matter to our technical team for immediate attention. We appreciate your patience and understanding as we work to address these concerns.
User friendly app
Not good
Payment methods
Need AI to make this thing work!
Update 5/9/24: Since I posted the above review there has been no resolution whatsoever. Now the ap opens only to going paperless. I can’t see the pdf bills anymore. This feature doesn’t apply to me as a landlord since my tenants need to receive a paper bill. I can not assign a tenant’s phone number since it will be a problem if they moved out. They will receive the notifications instead of the new tenant. So guess what, I’m dumping this ridiculous ap and continue with paper billing.
Response from developer
Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused.
Updated but can’t login
Response from developer
Hi AL199! Thank you for the additional information. It appears that you are accessing the app from another country, which may be causing regional restrictions. Please note that our app is currently designed to function in the Philippines only.
Pending Confirmation
Response from developer
Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused.
Latest version issues
App developers should keep in mind that not all MobileAP users want the paperless bill (myself included), so enrollment shouldn’t be made mandatory.
Response from developer
Hi LorexTimeBar! We sincerely apologize for the difficulties you have encountered with our app. We would love to help you with this matter. Please get in touch with your local provider via Facebook or Customer Service Hotline, and our customer service representative will be ready to assist you promptly.
It’s getting better😊
Response from developer
Hi GoldPisces! Thank you for your warm and appreciative message. It's always great to know that you value our feedback and prioritize customer experiences. Your well-wishes are greatly appreciated, and we look forward to continuing to enjoy your app. Have a fantastic day as well!
Your updates made it worst
Response from developer
Hi Maizanz! We would like to confirm if you are using the app from the Philippines? The app may not work properly if you are outside the country.
Slow
Response from developer
Hi ShinVT! We apologize for the trouble. Our technical team is working on the app and is checking for possible bugs. In the meantime, we'd like to ask you to uninstall the app and re-install it right after. Let's see if it fixes the problem. Thank you.
