Do not use
Horrible service, cuts out randomly with no way to reactivate, no help line. It is a waste of money, please use another service
Travel eSIM Data stops working out of the blue
My eSIM stoped working and after contacting the support. Somehow they can’t receive any screenshots through the website/ app/ or the iOS e-Mail app wich they need to provide support and fix my issue. So now I spend 23€ round about 5 days of trying sending emails to the support but without any success. Can’t recommend it for Lebanon.
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Response from developer
Dear user, We're sorry to hear this. We'd love to help you out, but first, we need to identify your account. Please share with us by email the email address used to open your account or the order number. We'll be waiting for your reply. Please remember our Customer Support team is available 24/7 at https://mobilesim.com/contact
Teacher
J’ai acheté 1 giga au Liban. Au bout de 640Mo, plus d’internet. No customer service!!!J’ai acheté un autre 1 Go, rien ne marche et personne ne répond au service client.
I bought one giga for Lebanon after 600Mo, Internet stopped. I had to take another giga but nothing is working. And the customer service is not responding. Don’t take it. You will lose your money.
I bought one giga for Lebanon after 600Mo, Internet stopped. I had to take another giga but nothing is working. And the customer service is not responding. Don’t take it. You will lose your money.
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Response from developer
Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.MobileSIM.com/contact so that we can resolve the issue. We'll be waiting for your reply!
