App Down for 2 weeks
I’ve had an issue before. When asked to verify the account I’ve gotten error messages. Then called in, they removed my old phone number which should have been deleted over a year ago. Going on the laptop or desktop, I have no problem verifying and logging in. The app needs to updated somehow. I’m irritated
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Transfers
Took awhile for me to figure out how to make a transfer between accounts. Not obvious. Not intuitive.
What happened to landscape mode on my iPad with this app????
Just logged in for first time since upgrade to this app 5 days ago. App no longer will work in landscape mode on my iPad!!! Pls fix this! 🤬🤬🤬🤬
Funds transfer doesn’t work
I’m getting tired of doing your problem determination for you. When it fails, I have to call the credit union to get the transfer done manually. The phone rep asks me to attempt the transfer again so I can send a screenscrape of the error message I see. I guess it’s impossible for the rep to record the error message if I read it to them.
This is the second time in two months I’ve had to do multiple iterations to get funds transferred. It’s not like I have more important things to do.
This is the second time in two months I’ve had to do multiple iterations to get funds transferred. It’s not like I have more important things to do.
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Could be much better with 2 fixes
I’ve been using this app for several years and have asked the credit union many times to have the developer fix a couple of problems. And yet they continue, update after update.
The first problem is that you’re required to manually disable screen rotation every time you want to scan and deposit a check! This is crazy and wasn’t the case in the old app from a few years ago.
The second issue is that the app will periodically reject a check deposit saying the app can’t read the account and routing numbers at the bottom of the check. This despite the scans being crystal clear, all of the check showing, etc.
It’s a good app overall but these two issues drive me crazy.
The first problem is that you’re required to manually disable screen rotation every time you want to scan and deposit a check! This is crazy and wasn’t the case in the old app from a few years ago.
The second issue is that the app will periodically reject a check deposit saying the app can’t read the account and routing numbers at the bottom of the check. This despite the scans being crystal clear, all of the check showing, etc.
It’s a good app overall but these two issues drive me crazy.
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