Rip off
Hired an e-bike. 36 minutes. 4.5km. €10!! Would have been cheaper to take a taxi.
Theft
I used their bikes once in Dublin; they work well.
However, I had to deposit €5 into my account to rent the first bike, and that money wasn't used for my reservation—another charge was made on top of that.
Then, when I wanted to close my account, they charged me a €4.99 fee to withdraw my €5, explaining that it was the financial company’s fee (even though the actual fee from that company doesn’t exceed €2).
This is clearly theft with impunity.
I am outraged by such practices.
I'm asking an immediate refund before taking legal action.
However, I had to deposit €5 into my account to rent the first bike, and that money wasn't used for my reservation—another charge was made on top of that.
Then, when I wanted to close my account, they charged me a €4.99 fee to withdraw my €5, explaining that it was the financial company’s fee (even though the actual fee from that company doesn’t exceed €2).
This is clearly theft with impunity.
I am outraged by such practices.
I'm asking an immediate refund before taking legal action.
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TOTALLY SCAM
I've been charged for €10 for 2 broken bike. They didn't pay me back full of broken bikes either!!
Worst app ever
Bikes are never available, sometimes the app charged you with no reason, and impossible to get a refund, I’ve never seen an app / business so bad !!
Waste Of Money
App asks you to put money in to add a credit card, and then again to have a minimum balance. Then I couldn’t unlock a bike and now they are refusing to refund it without a fee of 4.99€.
Faulty Bikes
Half of their bikes are unable to actually be unlocked in addition to the ones that will lock up while you’re biking. As you can imagine, a bike going at full speed locking up can be catastrophic
Worst Mobility App Ever
Almost all bikes seem to be available however once you scan the code 90% of the bikes are not available
Joke of company
They charge you 30€ because they want. Scamers, don’t use this app, it’s a bad joke
Can’t create account
Trying to use a french number to create acc, i keep getting auth/internal error code
Dysfunctional app
Not even possible to sign-up on the app - error messages everywhere.
Bike Power
Perfect for a change👌
Fiddly difficult app, but ok in the end
A bit difficult to set up a News and then ending the ride was also difficult as it didn’t seem to want to end it for me then it was telling me I had to agree that I had already submitted a photo even though it hadn’t given me that option I submitted the end of the ride anyway and then it gave me the option to take a photo, so perhaps not a as streamline as it could be.
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My favourite way to get around Dublin
simple and easy to use app. great bikes. convenient to park.
Response from developer
Thank you for such positive feedback! the all-new and improved app is available now
Easy to use
Easy easy easy
Great bikes
Brill
Beauty
Bike is true beauty
Lost my money
You have to start of by putting 30€ in the app in order to access your first bike, but I couldn’t get my money refunded after wanting to erase my account. The assistance said they couldn’t give my money back… to avoid
30€ non remboursés
J’ai chargé 30€ sur l’application qu’il a été impossible de récupérer par la suite même en contactant l’assistance… à fuir absolument !!
Broken bikes
9 in 10 bikes are broken and not drivable
Scammy payment system - do not use
I used Moby for the first time and was immediately frustrated by their anti-consumer credit system. You can’t just pay per ride — you're forced to top up a minimum of €10. I used €2 on a short ride, and when I tried to ride again, the app blocked me, saying I needed at least €10 balance just to unlock a bike, even though I had €8 left. To ride again, I would’ve had to top up another €10 — effectively spending €20 for two short trips.
To make it worse, if you want your money back, they charge a €5 "refund fee" just to return your own unused credit. This is exploitative and clearly designed to trap users into leaving money in the app. There's no transparency about this up front, and no way to pay as you go.
Feels like a scammy system dressed as a convenient mobility app. I’ve requested account deletion under GDPR and won’t be using this again.
To make it worse, if you want your money back, they charge a €5 "refund fee" just to return your own unused credit. This is exploitative and clearly designed to trap users into leaving money in the app. There's no transparency about this up front, and no way to pay as you go.
Feels like a scammy system dressed as a convenient mobility app. I’ve requested account deletion under GDPR and won’t be using this again.
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