Moby Move User Reviews

Customer Experience

Positive experience30.4% of reviews
Neutral4.3% of reviews
Negative experience65.2% of reviews

~ Based on 46 written reviews from the US App Store.

Is Moby Move Safe?

Moby Move appears mostly safe based on user ratings. AppsHunter Safety Score for Moby Move is 81/100.

This assessment is based on 42 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.3% of ratings point to a safe experience
2.4% of ratings suggest some concerns
14.3% of ratings point to a risky experience

~ Based on 42 App Store ratings for Moby Move.

Is Moby Move Legit?

Moby Move appears to be a legitimate app. AppsHunter Legitimacy Score for Moby Move is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worked OK

but not many bikes and a couple were broken

šŸ‘ŽšŸ»

Inconsistent. Constantly glitching

unreliable to the point of dangerous

you’re better off ordering a taxi most of the time!! quicker, costs about the same and safer. and less sweaty and stressful.
the final straw for me was when i was cycling on a really busy street when the bike suddenly decided to jam itself or something and then was saying something to me in portuguese i think?! i could cycle but only REALLY slowly and using every ounce muscle i had. i had to get off the bike and abandon it. had there been more traffic i could very easily have been injured or worse because of this. i looked on the app to see if i was cycling in a no go zone or something but nope! all was green - i still have no idea why the bike did this!
the app is as janky and unreliable as the bikes. been using these bikes occasionally over 3 months which has proven to be enough times now to be sure it is majorly overpriced for the quality of the bikes and app. many bikes are often broken but you don’t know that till you walk all the way to them and scan them. the map is hard to navigate - you cant find where you are and often either doesn’t show bikes that are there or shows bikes that aren’t there. the whole system of locking the bikes is, frankly, stupid. most of them just have code 0000 and the bikes are already locked by the wheel, and most users don’t bother to lock them. but if they do bother then sometimes they don’t unlock with the code provided! the payment is system is also very annoying. it should just debit your card rather than demanding that you top up. please don’t waste your money on this service. use freenow or uber or bleeker bikes or buy some rollerblades honestly!
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Rip off

Hired an e-bike. 36 minutes. 4.5km. €10!! Would have been cheaper to take a taxi.

Theft

I used their bikes once in Dublin; they work well.

However, I had to deposit €5 into my account to rent the first bike, and that money wasn't used for my reservation—another charge was made on top of that.

Then, when I wanted to close my account, they charged me a €4.99 fee to withdraw my €5, explaining that it was the financial company’s fee (even though the actual fee from that company doesn’t exceed €2).

This is clearly theft with impunity.
I am outraged by such practices.

I'm asking an immediate refund before taking legal action.
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TOTALLY SCAM

I've been charged for €10 for 2 broken bike. They didn't pay me back full of broken bikes either!!

Worst app ever

Bikes are never available, sometimes the app charged you with no reason, and impossible to get a refund, I’ve never seen an app / business so bad !!

Waste Of Money

App asks you to put money in to add a credit card, and then again to have a minimum balance. Then I couldn’t unlock a bike and now they are refusing to refund it without a fee of 4.99€.

Faulty Bikes

Half of their bikes are unable to actually be unlocked in addition to the ones that will lock up while you’re biking. As you can imagine, a bike going at full speed locking up can be catastrophic

Worst Mobility App Ever

Almost all bikes seem to be available however once you scan the code 90% of the bikes are not available

Joke of company

They charge you 30€ because they want. Scamers, don’t use this app, it’s a bad joke

Can’t create account

Trying to use a french number to create acc, i keep getting auth/internal error code

Dysfunctional app

Not even possible to sign-up on the app - error messages everywhere.

Bike Power

Perfect for a changešŸ‘Œ

Fiddly difficult app, but ok in the end

A bit difficult to set up a News and then ending the ride was also difficult as it didn’t seem to want to end it for me then it was telling me I had to agree that I had already submitted a photo even though it hadn’t given me that option I submitted the end of the ride anyway and then it gave me the option to take a photo, so perhaps not a as streamline as it could be.
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My favourite way to get around Dublin

simple and easy to use app. great bikes. convenient to park.

Easy to use

Easy easy easy

Great bikes

Brill

Beauty

Bike is true beauty

Lost my money

You have to start of by putting 30€ in the app in order to access your first bike, but I couldn’t get my money refunded after wanting to erase my account. The assistance said they couldn’t give my money back… to avoid