Convenience in Name Only
My experience with GoCar has been constantly and profoundly negative.
For years, I have attempted to create and maintain an account, only to be thwarted by basic technical failures with the app. Account setup repeatedly fails due to broken verification systems - either my credentials are rejected or verification codes are never delivered, despite using a valid +44 number. It is difficult to understand how a company cannot reliably support its own core onboarding system.
Customer support is effectively non-existent. Calls go unanswered, emails disappear into silence, and there is no meaningful administrative resource when problems arise - even after a rental contract is entered into. This absence of support is not merely inconvenient; it raises serious concern about accountability and compliance with basic customer and industrial obligations.
The vehicles themselves reflect the same neglect. The cars provided were visible worn, damaged and poorly maintained - far below what one would expect from a professional rental service. Being offered such vehicles at a premium price feels less like a service and more like an afterthought.
In summary, GoCar presents itself as a modern, convenient alternative to traditional car rental, yet fails on nearly every fundamental level: technical reliability, customer service, and vehicle quality.
My advice is simple: Rent a car at the airport instead. It is often cheaper, demonstrably safer, and - crucially - provides access to actual human support where and when you need it.
For years, I have attempted to create and maintain an account, only to be thwarted by basic technical failures with the app. Account setup repeatedly fails due to broken verification systems - either my credentials are rejected or verification codes are never delivered, despite using a valid +44 number. It is difficult to understand how a company cannot reliably support its own core onboarding system.
Customer support is effectively non-existent. Calls go unanswered, emails disappear into silence, and there is no meaningful administrative resource when problems arise - even after a rental contract is entered into. This absence of support is not merely inconvenient; it raises serious concern about accountability and compliance with basic customer and industrial obligations.
The vehicles themselves reflect the same neglect. The cars provided were visible worn, damaged and poorly maintained - far below what one would expect from a professional rental service. Being offered such vehicles at a premium price feels less like a service and more like an afterthought.
In summary, GoCar presents itself as a modern, convenient alternative to traditional car rental, yet fails on nearly every fundamental level: technical reliability, customer service, and vehicle quality.
My advice is simple: Rent a car at the airport instead. It is often cheaper, demonstrably safer, and - crucially - provides access to actual human support where and when you need it.
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Can’t sign up
I can’t sign up in the app
Still so many issues
Like everyone else, love the concept. Especially since Ireland is ranks at the top for countries making it as difficult as possible to rent a car.
The app has gotten better at approving you license details quicker but we still have not been able to add credit card details on the app or the browser. GoCar, for the love, hire a CEO and a management team that can fix this company and get the app and processes working. It has all of the makings to be successful. But to have such a on-user friendly app, still after all this time is an embarrassment. In the year 2025 there is no excuse for rubbish apps anymore. Get with the program.
The app has gotten better at approving you license details quicker but we still have not been able to add credit card details on the app or the browser. GoCar, for the love, hire a CEO and a management team that can fix this company and get the app and processes working. It has all of the makings to be successful. But to have such a on-user friendly app, still after all this time is an embarrassment. In the year 2025 there is no excuse for rubbish apps anymore. Get with the program.
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Buggy app for new signups
As new Signup, encountered numerous bugs from registration, verifications and validations. Had to eventually give up and look for another car rental
Terrible
This is the worst app that I have ever tried to use. I love the concept and want to use it but can’t figure it out because the app is so difficult to use.
