Convenience in Name Only
My experience with GoCar has been constantly and profoundly negative.
For years, I have attempted to create and maintain an account, only to be thwarted by basic technical failures with the app. Account setup repeatedly fails due to broken verification systems - either my credentials are rejected or verification codes are never delivered, despite using a valid +44 number. It is difficult to understand how a company cannot reliably support its own core onboarding system.
Customer support is effectively non-existent. Calls go unanswered, emails disappear into silence, and there is no meaningful administrative resource when problems arise - even after a rental contract is entered into. This absence of support is not merely inconvenient; it raises serious concern about accountability and compliance with basic customer and industrial obligations.
The vehicles themselves reflect the same neglect. The cars provided were visible worn, damaged and poorly maintained - far below what one would expect from a professional rental service. Being offered such vehicles at a premium price feels less like a service and more like an afterthought.
In summary, GoCar presents itself as a modern, convenient alternative to traditional car rental, yet fails on nearly every fundamental level: technical reliability, customer service, and vehicle quality.
My advice is simple: Rent a car at the airport instead. It is often cheaper, demonstrably safer, and - crucially - provides access to actual human support where and when you need it.
For years, I have attempted to create and maintain an account, only to be thwarted by basic technical failures with the app. Account setup repeatedly fails due to broken verification systems - either my credentials are rejected or verification codes are never delivered, despite using a valid +44 number. It is difficult to understand how a company cannot reliably support its own core onboarding system.
Customer support is effectively non-existent. Calls go unanswered, emails disappear into silence, and there is no meaningful administrative resource when problems arise - even after a rental contract is entered into. This absence of support is not merely inconvenient; it raises serious concern about accountability and compliance with basic customer and industrial obligations.
The vehicles themselves reflect the same neglect. The cars provided were visible worn, damaged and poorly maintained - far below what one would expect from a professional rental service. Being offered such vehicles at a premium price feels less like a service and more like an afterthought.
In summary, GoCar presents itself as a modern, convenient alternative to traditional car rental, yet fails on nearly every fundamental level: technical reliability, customer service, and vehicle quality.
My advice is simple: Rent a car at the airport instead. It is often cheaper, demonstrably safer, and - crucially - provides access to actual human support where and when you need it.
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Can’t sign up
I can’t sign up in the app
Still so many issues
Like everyone else, love the concept. Especially since Ireland is ranks at the top for countries making it as difficult as possible to rent a car.
The app has gotten better at approving you license details quicker but we still have not been able to add credit card details on the app or the browser. GoCar, for the love, hire a CEO and a management team that can fix this company and get the app and processes working. It has all of the makings to be successful. But to have such a on-user friendly app, still after all this time is an embarrassment. In the year 2025 there is no excuse for rubbish apps anymore. Get with the program.
The app has gotten better at approving you license details quicker but we still have not been able to add credit card details on the app or the browser. GoCar, for the love, hire a CEO and a management team that can fix this company and get the app and processes working. It has all of the makings to be successful. But to have such a on-user friendly app, still after all this time is an embarrassment. In the year 2025 there is no excuse for rubbish apps anymore. Get with the program.
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Buggy app for new signups
As new Signup, encountered numerous bugs from registration, verifications and validations. Had to eventually give up and look for another car rental
Terrible
This is the worst app that I have ever tried to use. I love the concept and want to use it but can’t figure it out because the app is so difficult to use.
Charge for parking
Be careful when you park the Car not where you picked it up. There will be a 180€ Charge. Thank you Gocar
Great value for money
The app is getting regular updates and the experience was smooth
Fantastic
I rented a car for a day and had a great experience. Taking the car was very easy, and it is flexible on the arriving time if you change it before the end. Also, I forgot a thing inside the car and it was easy to contact GoCar and solve the problem.
Do not waste your time
Like everything in Ireland it’s the first from severe and confidence and bad customer service
Good for running errands
If you want 25€ discount on your first trip, use the code 2269kp when signing up.
So expensive in the end
They charge for the km. When you drive more than 50km for day they start to charge for each km. The point is that this is something they dont make clear in any moment when you are renting.
impossible to write
to insert data into text fields you can only do so using the copy and paste function. When you click the text box the keyboard does not appear!
Avoid - Complete waste of time
So slow and convoluted to set up, not to mention the numerous layers of approval and when I arrived to collect the car, it wasn’t in the spaces the app said it would be and I had to go back to the desk to do all the paperwork anyway. Complete waste of time
Worst service
I wasted my time sending documents and more documents for the end they said it’s can’t validate my IDP, because my IDP has more 1 year.
If you don’t know how works IDP take off this option. Don’t offer a terrible service.
If you don’t know how works IDP take off this option. Don’t offer a terrible service.
Scam
The app doesn’t work, I have used 4 times because I had money there.
First time the car couldn’t start. I wait forty minutes until support provides me another car, and I had to wait for the refund.
Second time just after 200 meter the car stopped, of course it wasn’t parked. Neither me or support team could stop the time counter for 4 hours, so I were charged.
Third time, same day, original plan was go to ikea and bring the items. So we booked other car there before take the bus. We bought heavy stuff. We tried to open the car we booked, same plate, it didn’t open. Support team told me our car was not this one. They told me the car was 15 miles away… it was the orinal car.
We had to take a taxi because we couldn’t lift the items. It was expensive.
Fourth time, was fine.
Now after several months GoCar is charging me again 36 euros for the second car.
What’s wrong with this app?!
Please use other options.
Best regards,
Luis
First time the car couldn’t start. I wait forty minutes until support provides me another car, and I had to wait for the refund.
Second time just after 200 meter the car stopped, of course it wasn’t parked. Neither me or support team could stop the time counter for 4 hours, so I were charged.
Third time, same day, original plan was go to ikea and bring the items. So we booked other car there before take the bus. We bought heavy stuff. We tried to open the car we booked, same plate, it didn’t open. Support team told me our car was not this one. They told me the car was 15 miles away… it was the orinal car.
We had to take a taxi because we couldn’t lift the items. It was expensive.
Fourth time, was fine.
Now after several months GoCar is charging me again 36 euros for the second car.
What’s wrong with this app?!
Please use other options.
Best regards,
Luis
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Slow
Very slow the app what happened ?
Run away from them
I do not recommend it. The car locks and unlocks from the app and it fails a lot, they did not give us a physical key and the vehicle left us stranded. The tow truck had to come and GoCar charged us for the entire reservation anyway. In addition, they stopped answering messages and calls, we were able to avoid spending the night on the street thanks to the police who helped us. They should be ashamed to have such bad service.
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Several service flaws
I have had numerous issues with the cars not opening or closing, bookings cancelled mid-trip, 30 min average waiting time when calling customer service and refunds that don’t get paid without a fight.
Hire developers
No onboarding and terrible app UI/UX but does the job
Nice service
Everything works very well and the price is superb
