Just sell me a ticket
Worst transport app I’ve ever used! I just wanted a single ticket for a zone 1 journey, but couldn’t find that anywhere. Deleted the app and paid contactless on the bus.
Disappointing App and Bus service
We had a very disappointing experience with both the app and the bus service in Cork. The app is poorly designed, difficult to navigate, and not user-friendly at all. It was confusing not only to locate where we want to go, to figure out how to buy a ticket in the first place, but even access tickets that had already been purchased. We spent around 15 minutes trying to find the approximate location, and figure out how to find the operator name, which was missing in the list. To make matters worse, the 208 bus route was missing from the list, making it even more difficult to use the app properly.
When we asked the bus driver for help locating our purchased ticket, he was extremely rude and unhelpful. Rather than assisting us with an issue caused by the app, he insisted that we buy another ticket. We ended up paying twice because of a problem that was not our fault.
A ticketing app should be simple and reliable, and staff should be willing to help passengers when issues arise. Unfortunately, neither the app nor the customer service met even basic expectations. I hope significant improvements are made to the app's functionality and that drivers receive better customer service training.
When we asked the bus driver for help locating our purchased ticket, he was extremely rude and unhelpful. Rather than assisting us with an issue caused by the app, he insisted that we buy another ticket. We ended up paying twice because of a problem that was not our fault.
A ticketing app should be simple and reliable, and staff should be willing to help passengers when issues arise. Unfortunately, neither the app nor the customer service met even basic expectations. I hope significant improvements are made to the app's functionality and that drivers receive better customer service training.
Show more
Worst app !
This app sucks so bad and literally won’t load properly and I had tor enter my information like 100 times. Couldn’t ride the bus because of it. Please redo this app !!!
Incredibly long loading screens and inconsistent
The app has incredibly long loading times especially when trying to buy a ticket. Half the time it doesn’t even work.
Worst bus app
Out of all the countries I’ve been to, this is the worst bus app. How on earth am I supposed to know which operator to choose if I’m not a local. Had to go on a massive walk to a Spar to buy a physical card.
