Seems like the worst service
Cars are dirty and smell bad. Often broken. Refunds are almost impossible.
Impossible to sign up
The app will not let you type in a postal code making it impossible to sign up. And there is no other way to sign up as their website just directs you to this useless app .
Unusable
It basically impossible to use, because the tutorial video that they require you to watch before entering the app is unwatchable so you will never being able to get in.
Bad and dishonest service
They’re EV car’s charger wasn’t able to be removed even after I fobbed in, and so I had to change to another car. I called to make sure I wouldn’t get charged for the first car since I didn’t use it, and they guaranteed that. Next day, I call to follow up, and they’re telling me that there isn’t proof of a call or a note of everything I said happening (I have the calls appearing in my phone for proof).
Show more
Charge
Charge with no reason
Unable to enter postal code
I’m trying to create a new account and the text entry box for Postal Code will not accept text.
App needs work
Throughout most of your time as a Modo member you’ll be dealing with the mobile app more often than you would the website version. Why, then, is the app so completely devoid of features that would help you to use it?
Let’s say, hypothetically that you’ve been logged out of the app - not because you intentionally did it mind you, but because it did it for you for some reason (don’t be surprised, it will do that OFTEN). Let’s also say in this hypothetical, that you’ve forgotten your password. In literally every other service on the planet that has a mobile app behind a password wall, there’s a convenient link called something like “Forgot your password?” to help you get yourself going again. Not Modo! I mean, why would it? It’s far easier to just log in from your computer to do that, right? Oh, you mean you don’t HAVE your computer with you while you’re away from home trying to get a car? Why not? I guess that’s your problem, friend. You probably should have been more prepared for Modo’s inconsistencies.
You have zero access to any of your account information from within the app, and your search preferences will often reset out of the blue while searching.
To be clear, I love Modo. It’s a great service, but their app is beyond awful, and makes it significantly harder than it should be to use the service in the first place.
Let’s say, hypothetically that you’ve been logged out of the app - not because you intentionally did it mind you, but because it did it for you for some reason (don’t be surprised, it will do that OFTEN). Let’s also say in this hypothetical, that you’ve forgotten your password. In literally every other service on the planet that has a mobile app behind a password wall, there’s a convenient link called something like “Forgot your password?” to help you get yourself going again. Not Modo! I mean, why would it? It’s far easier to just log in from your computer to do that, right? Oh, you mean you don’t HAVE your computer with you while you’re away from home trying to get a car? Why not? I guess that’s your problem, friend. You probably should have been more prepared for Modo’s inconsistencies.
You have zero access to any of your account information from within the app, and your search preferences will often reset out of the blue while searching.
To be clear, I love Modo. It’s a great service, but their app is beyond awful, and makes it significantly harder than it should be to use the service in the first place.
Show more
Be careful!
You add extra time to your booking and you get a confirmation on your current trip.
A couple of days later you will be charged for late return because the system didn’t take it.
It happens quite often
A couple of days later you will be charged for late return because the system didn’t take it.
It happens quite often
Simple interface and easy to use
This app is great. It’s simple, intuitive and very easy to use. No need for a desktop site, I can do everything using the app, including updating account and payment info. I love how quick it is to update my booking time, including an “add 15 minutes” button if I’m running a bit late. I can also pull up old trips to see a full breakdown of every booking I’ve had. Would definitely recommend this app as well as MODO car sharing in general!
Show more
Overall great, but needs proper app category
Overall the app functionality is great, and much better than the desktop portal (which is still easy enough to use). But when downloading the app it’s category is ‘Lifestyle’. Please update this to be ‘Transportation’ or ‘Travel’!
Vehicle availability
The recent update showing the vehicle availability is AWESOME!!!! I’ve been requesting this ever since I started using the app, and this made my day when I saw it!! I can now see when a car is booked, and I can alter my plans to fit the time. THANK YOU!!
New UI is not great
On the desktop browser, I can look at a vehicle and see it’s availability and plan around that.
If I live next to a car and the other car is 15 min walk away, I’d rather plan around the closer cars availability rather then walk in the rain, especially if I’m going grocery shopping. Also, I use this when I need a van occasionally for moving stuff. Why cant I just pull up that cars schedule like I can with the Modo browser site?
The new UI philosophy seems to be “Tell us a time window, and we will provide you the closest car for you”, which is fine if you live next to 5-10 modos and never need a specific car’s form factor but if I DO want a specific car/spot then I have to repeatedly try a variety of different time windows. Why?
If you anyone reading this has the same struggle I’m describing, just do yourself a favour and use their desktop website for best experience.
If I live next to a car and the other car is 15 min walk away, I’d rather plan around the closer cars availability rather then walk in the rain, especially if I’m going grocery shopping. Also, I use this when I need a van occasionally for moving stuff. Why cant I just pull up that cars schedule like I can with the Modo browser site?
The new UI philosophy seems to be “Tell us a time window, and we will provide you the closest car for you”, which is fine if you live next to 5-10 modos and never need a specific car’s form factor but if I DO want a specific car/spot then I have to repeatedly try a variety of different time windows. Why?
If you anyone reading this has the same struggle I’m describing, just do yourself a favour and use their desktop website for best experience.
Show more
Terrible update
The new UI is awful. This biggest gripe I have with it is the availability of a vehicle. You have to guess and find a time when its not booked just to see when the vehicle will be available next. There’s also no more filters so you can’t even narrow down the car that you want. The old one was buggy and glitchy but I would’ve preferred that to this new UI. Whoever designed it needs re-evaluate their choices for this app.
Show more
Going in the wrong direction
Interface is, becoming less and less intuitive. It’s no longer possible to search for a specific vehicle in the app. Basically, if you don’t know a specific vehicle’s place and that it’s already available the app doesn’t do much for you. I get the feeling the app designer never actually uses Modo.
UI not friendly (please incorporate pros from the older version)
the latest UI needs to do more usability test. The availability is so unclear, I like the previous one “showing alert Red Text” Also, I like a CTA to complete the return or add more time, this new version did not cover it.
Pro: the new map is good looking.
Pro: the new map is good looking.
Car’s available times is not available
Once I’ve picked a car and am ready to book the time, it’s super annoying and time consuming to keep changing the hours back and forth until I hit the times it is available . This guessing game is very frustrating. Please add a block somewhere on the booking page to show what hours the car is available on that day so I can book the hours on my first try. Thanks!
Show more
Lost a lot of key features
The old version was sometimes glitchy while navigating but otherwise was amazing in terms of functionality. The new app removes all of these which makes for a frustrating user experience:
- Removed favourites feature
- when I want to change only the booking end time, app forces me to select start time again
- unavailable vehicle doesnt show me next availability date
- does not show list of vehicles available, need to select individual pins to know what car it is (very very time consuming)
- no filter option for choosing type of vehicle (suv, vans, etc)
- Removed favourites feature
- when I want to change only the booking end time, app forces me to select start time again
- unavailable vehicle doesnt show me next availability date
- does not show list of vehicles available, need to select individual pins to know what car it is (very very time consuming)
- no filter option for choosing type of vehicle (suv, vans, etc)
Show more
Horrible update
Why change everything? when is working!
The previous version was great, I could filter a car for my needs. Today I just realized that I need a van, but I can’t find it.
The previous version was great, I could filter a car for my needs. Today I just realized that I need a van, but I can’t find it.
These developers lack experience
One golden rule of software development is: do not remove functionality with a new upgrade.
The design of the new version looks more modern, but users have lost many options that are gone in this streamline version.
The way to do it is to add settings to activate/de-activate existing features… then the user can decide what they want to keep.
Please fix it!
The design of the new version looks more modern, but users have lost many options that are gone in this streamline version.
The way to do it is to add settings to activate/de-activate existing features… then the user can decide what they want to keep.
Please fix it!
Show more
No cad filtering
Nightmare. Updating the app and removing a whole bunch of functionality is a huge fail. Please restore as soon as possible
