Constant frustration due to the condition of bikes
I’ve been using Bubi on and off for years and it’s just been too many times that I had a flat tire, broke shifter or/and halting chains. The overall reliability of the bikes is poor. It’s hard to recommend a service where the locks sometimes refuse to close, and every trip carries the risk of getting stuck swearing at a station for minutes before eventually contacting support because the bike won’t return properly.
I’ve had many negative experiences, and I didn’t write a review earlier because I genuinely like what Bubi stands for. The app is good, and customer support has always been helpful — but the hardware has let me down too many times to overlook.
I’ve had many negative experiences, and I didn’t write a review earlier because I genuinely like what Bubi stands for. The app is good, and customer support has always been helpful — but the hardware has let me down too many times to overlook.
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100% recomanable
Super practic i comode per moure't per la ciutat de Budapest. Carrils bicis molt adaptats.
Ok
Locataire français pas très connecté : expérience réussie
Budapest heroes square
Really fun addition to our holiday from the UK. Easy to use app. My friend is having some difficulty returning her bike but hopefully will be resolved by their help desk.
Great app and exceptional service
Been using MOL Bubi for my daily transportation the last 3 years in Budapest. The app works well and it is fast, the only small caveats with MOL Bubi are the same as the inherent limitations of any such system, mainly concerning the physical working of the shared bikes. The customers service is exceptional, they are fast, professional and communicate well. I very highly recommend using MOL Bubi for anyone biking in Budapest, especially if biking only occasionally, but also for biking regularly. With the planned expansion of the service area I hope it will be used by many more customers.
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A lot of stations
Stations everywhere…not a problem!
Response from developer
Thank you for your feedback and review!
Service charge
Absolutely ridiculous, letting park in any place but charge you straight away 5000 Huf, called support to let them know that I wasn’t aware of it and I am willing to park in designated place, didn’t get any help there.
App and service
Complicated app, overpriced service (50 HUF for a minute!) more expensive than Bolt if You travel in two, bad quality of equipment. Though huge and dense service area.
Not on time
Ir does not allow you to use it for 24 hours after you manage to register an account, which is pretty hard fail after fail. It does not let you know why you cannot enter your credit card data and start using the bikes. It’s a waste of time. Therefore, we didn’t manage to use the app and the bikes.
A bit fiddly but worth every penny!
The sign up process is fiddly, it randomly deletes data you entered and it’s not very smooth. However the customer service is amazing and they sorted everything in a two-minute call with no waiting time. Also the bike service is awesome and 100% recommended if you’re in Budapest.
Fast perfekt
Anmeldung schnell und auch in deutsch. Meines Erachtens zu viele Daten dabei abgefragt. Nutzung sehr gut, Preis-/Leistung sehr gut, Budapest ist eine Fahrradstadt mit ausgelegten und gut gepflegten neuen Fahrradwegen, aber immer wieder Hindernisse wie Rad belegt, obwohl im "Parkplatz", Schloss öffnet sich nicht, Fahrrad abgegeben mit Piep quittiert und Zeit läuft weiter, Fahrrad defekt. Alles am Ende regelbar, aber man braucht hier und da Zeit und Nerven.
In Summe zu empfehlen.
In Summe zu empfehlen.
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Good service
I just wish more area was covered. I don’t have a bike station near where I live. But it is still very convenient to get around the city.
Doesn’t work
I typed in my number and it never sent me my pin. I am from the U.S. and used country code +1 and also tried 00. Neither worked and then it said I requested my pin too many times. Donkey republic app works great so we went with them instead.
Perfetto
Perfetto
Great App / Klassz aplikació !
One of the best and cheapest bike sharing service at Budapest, Hungary. I am using this MOL Bubi service since the beginning. This new version of bikes (2.0) are lighter and easier to use. I can highly recommend this bikes, services. Keep up the good works! K.András
Didn’t work
Concept is good but doesn’t work on certain phone numbers
Response from developer
For security reasons, some phone numbers cannot be used with the service. However, if you ever have a problem, please contact us on Facebook or call our customer support team at (06 1) 325 5255. We're here to help!
Impossible to register
When attempting to register, the app requests a cellphone number to send a PIN. However, it only accepts numeric characters, preventing users from entering the country code with a “+”. If the “+” is omitted, the registration button remains disabled, creating an endless loop that makes registration impossible.
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Money pickers
Not a transparent and honest way to relate with users. Be aware if you don’t left the bike in their specific return point they apply a fee of 5000huf per bike!
Rips you off
Should be great but the bike locks are too often broken and you get charged for hours of riding instead of having a free ten minute ride. Poor customer support. Buyer beware.
Good, but might be better
Application is simple and good, a lot of bicycles and stations in Budapest, but sometimes bicycles don’t open or rental doesn’t finish normally. Need to check it and call to support service
