Lack of info to clients
Support doesn’t answer tickets created in the app. The online chat team does answer and tells you to call their phone line. If you are using a coupon for a 30 free ride and pick a bike the coupon is not valid for, the app does not warn you, they just charge your card afterwards. Really disappointing, because the bikes are really good.
Show more
MLmarcela lott
Response from developer
Thank you for your feedback, and we’re sorry you had a bad experience. Our staff will, of course, respond to all feedback, but this may take some time, so we kindly ask for your patience.
Funktion nicht gegeben
Eine Nutzung der App ist nicht möglich. Die Map bleibt schwarz und auch das registrierte Profil friert beim Laden ein. Neuinstallation sowie Neustart des Handys erfolglos, es wird nicht einmal nach der Standortberechtigung angefragt und auch in den iOS Einstellungen kann man diese daher nicht aktivieren. Absoluter Schrott.
Show more
IitsNKtime
Response from developer
Es tut uns leid, dass du Probleme mit der App hast. Unsere Entwickler kennen das Problem bereits und arbeiten an einer Lösung. Vielen Dank für deine Geduld!
„Too far away“
I tried 10 different bikes and it always said „you are too far away“. The map shows my correct location.
With the former, established bikes everything worked. Classic make-it-worse update.
Not worth the hassle. Taxis in Budapest never let you down.
With the former, established bikes everything worked. Classic make-it-worse update.
Not worth the hassle. Taxis in Budapest never let you down.
HHousestar
Response from developer
Thank you for letting us know! We apologise for the issue and are already working on fixing it; an app update will be released shortly to resolve this problem.
Only Login no Sign up
Where can I sign up? I tried the Login page and put my phone number, but the app shows the account doesn't exist and tells me to sign up. But no where in the app can I find the sign up option.
DD&S0430
Response from developer
The service is currently on hold for a few days following the end of the testing period so that we can complete the final technical adjustments and fine-tuning needed for the official launch. Bubi will be available again soon. :)
Constant frustration due to the condition of bikes
I’ve been using Bubi on and off for years and it’s just been too many times that I had a flat tire, broke shifter or/and halting chains. The overall reliability of the bikes is poor. It’s hard to recommend a service where the locks sometimes refuse to close, and every trip carries the risk of getting stuck swearing at a station for minutes before eventually contacting support because the bike won’t return properly.
I’ve had many negative experiences, and I didn’t write a review earlier because I genuinely like what Bubi stands for. The app is good, and customer support has always been helpful — but the hardware has let me down too many times to overlook.
I’ve had many negative experiences, and I didn’t write a review earlier because I genuinely like what Bubi stands for. The app is good, and customer support has always been helpful — but the hardware has let me down too many times to overlook.
Show more
Qqareyon
