Very poor
Mauvaise application qui ne permet pas de comprendre les différents types de tickets. Même assez dangereuse car elle ne précise pas assez bien qu’il faut valider son billet avant de prendre le métro
Response from developer
Thank you for your feedback, and we're sorry you had a bad experience.
App payment system needs work
Considering how up to date the UI is, I’m surprised the app is as convoluted as it is when buying tickets. When clicking pay by Apple Pay, I need to input my billing address manually, which you have access to from Apple, opening another site where I need to then sort Apple Pay there is also a pain and starting in the app would be far more intuitive. I then get two emails for each purchase from the app and the site. After paying, the site doesn’t always close, so I have to hope it’s sorted and navigate to the paid for ticket. The you’ve paid for a full fare ticket screen also feels useless, as the next thing I’ll want to do is either pay for another, or more likely validate my ticket. On a similar note showing the ticket to the inspectors shouldn’t be more than clicking on the ticket and we got them to do it for us the first time.
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Works
Stress free unlimited transport use. Setting up is a slight pain in the neck, but once you finish the set up process, purchasing and using is quite easy. Very beautiful city to explore. You do not need to scan the QR code every time youre on board. The ticket instructor will find out to validate your tix.
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Response from developer
Thank you for your feedback!
Keeps sending emails
I used this app one time 3 years ago on a trip to Budapest. Years later they are still emailing me about stuff to do with their app. The unsubscribe does nothing. They must have emailed about 30 times just because my credit card was expired- why they stored it in the first place, I was only there for one day.
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Faulty App Scams Travelers
So multiple times I have bought a ticket and tried to validate it only to get “unknown error - ticket failed to validate” problem is that you can only validate a ticket before getting onto a tram which is only a 10 second window tops. So the first time I scanned and hopped onto the tram only for the app to say it didn’t validate, a fare inspect was by the door and instantly fined me $38 USD knowing fully well I attempted to validate my ticket but the app failed. After this incident there has been countless times that I’ve waited another 15 minutes for a next tram or bus than risk hopping on because this app fails to validate my purchased tickets.
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