Dreadful app
Horrible app, needs to be redesigned as it’s almost impossible to unsubscribe from. Potential GDRP issues all over the place
Obsolete Technology
How about simplifying this 1000x by supporting apple pay? No need to fill all personal details and address information then that will be leaked eventually…
最好别在上面买票，买了检票员也不认，还会罚你12000福林。
中国人注意了，这个软件看匈牙利狗的心情，罚你不用你有票。在匈牙利一年，最后一天恶心人一顿。我没票是我问题，我买了票还罚你12000，就因为是在这个软件上买的
Response from developer
We're sorry you experienced this inconvenience. Our inspectors will only issue a fine if you don't have a valid ticket. You must validate your purchased tickets before boarding. If you fail to do so, you will be fined even if you have purchased a ticket. If you feel you were fined unfairly, please contact our customer service at bkk@bkk.hu.
Beware - better off using Uber
We were fined for invalidated tickets even though we had paid in advance but were unable to complete the validation onboard a tram. Inspectors knowingly target tourists who are unfamiliar with the system and show now leniency whatsoever. It’s blatant revenue raising. Don’t use public transport in Budapest and don’t try and use this app.
Show more
They need to get rid of this company, hire someone else
How about you go travel before building this app for a country. London, Athens, Chicago pretty much anywhere is simpler than this. Shouldn’t take 15 min to buy a pass. Just accept Apple Pay scan. Or make the app simple
Idea is good, execution falls so frustratingly short
The app is generally reasonably well designed and functional, but the supreme annoyance is that whenever you open the app to show your ticket, it can take anywhere from 10 seconds to several minutes before the splash screen goes away and your pass/ticket barcode displays or other functions are available.
There are comments on Reddit saying that every time the app is opened, it has to download all of the routing and transit vehicle data (real-time locations, etc.) before the app can proceed.
If that is the case, then that speaks to an absolutely terrible design and implementation. Tens if not hundreds of thousands of people use this app every day, and downloading tons of data every time every app is opened is a crushing load of demand on the transit agency’s servers. No wonder it can’t keep up. That type of data should either be cached or lazy loading in the background should be utilized. Forcing queues to get on the buses or lines at the elevators into Metro stations to be held because hundreds of people can’t get the app to load their tickets is a terrible design, and I have seen it happen every day that I have been in Hungary.
There are comments on Reddit saying that every time the app is opened, it has to download all of the routing and transit vehicle data (real-time locations, etc.) before the app can proceed.
If that is the case, then that speaks to an absolutely terrible design and implementation. Tens if not hundreds of thousands of people use this app every day, and downloading tons of data every time every app is opened is a crushing load of demand on the transit agency’s servers. No wonder it can’t keep up. That type of data should either be cached or lazy loading in the background should be utilized. Forcing queues to get on the buses or lines at the elevators into Metro stations to be held because hundreds of people can’t get the app to load their tickets is a terrible design, and I have seen it happen every day that I have been in Hungary.
Show more
Einfach nur schlecht
Es ist so gut wie unmöglich als Touris für eine Familie Tagestickets zu kaufen. Man braucht irgendeine BKK ID und wenn man die hat, bekommt man die Meldung, dass diese nicht gültig sei. Vielleicht funktioniert sie für Einheimische.
Response from developer
Die BKK bietet keine Familientageskarte an. In der App hast du die Möglichkeit, nicht nur für dich selbst, sondern auch für andere Familienmitglieder Fahrkarten oder Abonnements zu kaufen – wahrscheinlich hast du diese Funktion verwechselt. Wenn du Beratung benötigst, welche BKK-Fahrkarte oder welches Abonnement für deine Reise am günstigsten oder am besten geeignet ist, wende dich bitte an uns.
Not honouring unsubscribe
I have unsubscribed from these emails multiple times and I continue to receive emails.
Shockingly bad user experience
I’d be so embarrassed if I were the developer of this app.
Actually pretty good
Not sure why the reviews are so negative on this.
The app is super easy to use - easier than the Paris equivalents, comparable to Prague, Vienna apps.
Required minimal details, just name and address, no ID.
A few reviewers apparently complained about the payment handler, Simple, that opens in a popup to accept payment. This is not a separate app, just a popup for accepting payment. It didn’t require any extra info from me and Apple Pay worked fine.
Not sure what all the fuss is about, app is actually pretty good.
The app is super easy to use - easier than the Paris equivalents, comparable to Prague, Vienna apps.
Required minimal details, just name and address, no ID.
A few reviewers apparently complained about the payment handler, Simple, that opens in a popup to accept payment. This is not a separate app, just a popup for accepting payment. It didn’t require any extra info from me and Apple Pay worked fine.
Not sure what all the fuss is about, app is actually pretty good.
Show more
slow
app is very frustrating. i purchased a multi day pass as a tourist. no issues paying for the pass, but every time i was asked for the ticket, the app takes forever to load the home screen and even longer pulling up the actual ticket
trash
worst transit app i’ve ever used literally can’t even buy anything 👍👍👍
Unbrauchbar
Schwer verständlich und unübersichtlich. Mussten Strafe zahlen weil vorher nicht klar ersichtlich war, dass das Ticket via QR Code NACH Kauf und Bezahlungen zusätzlich in der Tram verifiziert werden muss. Richtig miese Abzocke
Response from developer
We remind users in the app and on several other platforms that tickets must be validated after purchase.
Very poor
Mauvaise application qui ne permet pas de comprendre les différents types de tickets. Même assez dangereuse car elle ne précise pas assez bien qu’il faut valider son billet avant de prendre le métro
Response from developer
Thank you for your feedback, and we're sorry you had a bad experience.
App payment system needs work
Considering how up to date the UI is, I’m surprised the app is as convoluted as it is when buying tickets. When clicking pay by Apple Pay, I need to input my billing address manually, which you have access to from Apple, opening another site where I need to then sort Apple Pay there is also a pain and starting in the app would be far more intuitive. I then get two emails for each purchase from the app and the site. After paying, the site doesn’t always close, so I have to hope it’s sorted and navigate to the paid for ticket. The you’ve paid for a full fare ticket screen also feels useless, as the next thing I’ll want to do is either pay for another, or more likely validate my ticket. On a similar note showing the ticket to the inspectors shouldn’t be more than clicking on the ticket and we got them to do it for us the first time.
Show more
Works
Stress free unlimited transport use. Setting up is a slight pain in the neck, but once you finish the set up process, purchasing and using is quite easy. Very beautiful city to explore. You do not need to scan the QR code every time youre on board. The ticket instructor will find out to validate your tix.
Show more
Keeps sending emails
I used this app one time 3 years ago on a trip to Budapest. Years later they are still emailing me about stuff to do with their app. The unsubscribe does nothing. They must have emailed about 30 times just because my credit card was expired- why they stored it in the first place, I was only there for one day.
Show more
Faulty App Scams Travelers
So multiple times I have bought a ticket and tried to validate it only to get “unknown error - ticket failed to validate” problem is that you can only validate a ticket before getting onto a tram which is only a 10 second window tops. So the first time I scanned and hopped onto the tram only for the app to say it didn’t validate, a fare inspect was by the door and instantly fined me $38 USD knowing fully well I attempted to validate my ticket but the app failed. After this incident there has been countless times that I’ve waited another 15 minutes for a next tram or bus than risk hopping on because this app fails to validate my purchased tickets.
Show more
Apple Issues
Downloaded app but could not verify identification during registration using email as the authorisation email hangs the mail account. Only closing internet connection releases the mail by which time sync with the app is lost. All friends with Androids had no problems. Has to be an Apple glitch. There 5 days, never did get it working. 2 stars only because it works with the clunky Flintstones Android processes.
Show more
Insanely Slow
A nice app otherwise but useless because it’s so slow.
