Better But Still Needs Work
Response from developer
Dear Jimtuch, thank you for your feedback. We truly appreciate you taking the time to share your experience with us. We are continuously working to improve the Notebooks app and make the overall experience smoother, and more reliable with each update.Your comments are very valuable to us and help us identify the areas where we can continue to improve. Thank you for your support and for being part of the Moleskine Smart experience.
Vaporware
I’m happy to report I’ve been able to add stars to my review. The new version of Notebooks, after some growing pains, supports the features I had when o bought my smart pen 2 years ago. Sync works, transcription is good even for my chicken scratch, and I’m beginning to see value again in my investment in the Moleskine Smart system.
Update OCT 22 2025
I can’t express my disappointment enough. There was a silent decision to disable sync in Jan 2025 while working on a new improved version. So far I’ve been given 4 release dates. June of 25, Sept of 25, Oct of 25, and now in a response to someone else’s comments, Nov of 25. 10 months without sync to their server, and no end in site. I purchased this and one of the key features was sync between my iPhone and iPad. I paid a premium price for what I assumed was a premium device and service. What a let down.
UPDATE July 3 2025
I’ve had to remove some stars. Several months ago, my sync stoped working. I was told at the time that they were working on a new version, and turned off the sync servers to get ready for the new product, and it would be ready “hopefully by June”
I’m disappointed that users weren’t notified that sync would be disabled for an extended time, and that there is no updated timeline for the new version. I understand there are often delays in software development, but the overall lack of communication leaves a lot to be desired. Especially when cross device sync was a key feature Moleskine announced for this product.
**original review**
I purchased a competitor’s product last summer. I had an issue and contacted support, and no response to multiple inquiries over a couple of weeks time.
I decided to purchase the Moleskine Smart system as a smart notebook is helpful in my work, and it lives up to its promise. I did have a minor issue which I’ve reported to their support, and got a timely and helpful response. I wish I bought this system in the first place.
Moleskin pen no longer supported
Response from developer
Dear Quasilyon, Thank you for your feedback, as explained during our support conversation, the first-generation Smart Pen is over 10 years old and is based on legacy technology that is unfortunately not compatible with our new platform. To help customers continue using the Smart Writing System, we have offered you a 50% discount on a compatible Smart Pen as a goodwill solution to facilitate the transition. If you need any further assistance, please don't hesitate to contact us. We will be happy to help. Thanks.
Mandatory purchase of new pen
New Moleskine Notebooks app is unusable
The new version keeps telling me I have multiple versions of my notebooks and asks me which one I want to keep. For example I have one notebook labeled 2026, but a message pops up whenever I use the pen, i.e. write a word—pop up, do I want to make this my default notebook and archive the others?—write a second word—pop up, do I want to make this my default notebook and archive the others?—write a third word, same pop up. Seriously annoying.
The new app doesn’t completely update. Many pages are blank or contain only a small portion of the content that is in the paper notebook. There doesn’t seem to be any way to go back to the old app and retrieve everything that the pen wrote.
Very disappointed. Would rate it a zero if I could.
Response from developer
Dear Bridlewise, thank you for taking the time to share your feedback. The message about multiple notebooks is displayed to prevent handwritten notes from being assigned to the wrong notebook. If you only have one physical notebook, it is likely that multiple copies were created during the migration process. Please contact us directly through the Contact Us section in the app so we can investigate your account and resolve the issue. We'll be happy to help you get everything working correctly. Thank you.
