New Moleskine Notebooks app is unusable
The new version keeps telling me I have multiple versions of my notebooks and asks me which one I want to keep. For example I have one notebook labeled 2026, but a message pops up whenever I use the pen, i.e. write a word—pop up, do I want to make this my default notebook and archive the others?—write a second word—pop up, do I want to make this my default notebook and archive the others?—write a third word, same pop up. Seriously annoying.
The new app doesn’t completely update. Many pages are blank or contain only a small portion of the content that is in the paper notebook. There doesn’t seem to be any way to go back to the old app and retrieve everything that the pen wrote.
Very disappointed. Would rate it a zero if I could.
Response from developer
Dear Bridlewise, thank you for taking the time to share your feedback. The message about multiple notebooks is displayed to prevent handwritten notes from being assigned to the wrong notebook. If you only have one physical notebook, it is likely that multiple copies were created during the migration process. Please contact us directly through the Contact Us section in the app so we can investigate your account and resolve the issue. We'll be happy to help you get everything working correctly. Thank you.
Pretty Bad
Response from developer
DearJspgl, Thank you for your feedback. Please note that a new release will be available soon, bringing several improvements to the overall app experience. In the meantime, we kindly ask you to contact us directly through the app by going to Settings → Contact Us. This will allow our Technical Support team to analyze your case and help resolve the issue as quickly as possible. Thank you for your patience and understanding.
New update is horrendous
It is incredibly slow, choppy, nothing is loading.
It will not load any of the pages. Absolutely useless now.
Total downgrade
Getting There
I need to pay to view the calendar? Very disappointed
That is very disappointing for a client who has never betrayed you over the years. I understand there are management costs but I paid a lot for the set and as longstanding client that trusted this feature even if there were a thousands much better out there, now having to pay to see my calendar feels really like a betrayal!!
Achtung Nutzer des SmartPen Triangular: Betrugsalarm!!
Response from developer
Dear Aerni68, thank you for your feedback. The Smart Pen you are using is one of our earliest models and was released many years ago. It was already replaced by newer generations, including the current F130 Smart Pen, which has been available for approximately four years. Unfortunately, due to the evolution of mobile devices, operating systems, and Bluetooth technology, the original triangular Smart Pen is no longer fully compatible with modern platforms. This is not due to a defect in the pen itself, but rather to the significant technological changes that have occurred over the years. We understand your disappointment and appreciate your understanding. Please reach us out to find a solution team@moleskineeveryday.com Thanks.
Anciens stylos non compatibles - vente forcée des produits plus récents
Response from developer
Dear Luttx, thank you for your feedback. The Smart Pen you are using is one of our earliest models and was released many years ago. It was already replaced by newer generations, including the current F130 Smart Pen, which has been available for approximately four years. Unfortunately, due to the evolution of mobile devices, operating systems, and Bluetooth technology, the original triangular Smart Pen is no longer fully compatible with modern platforms. This is not due to a defect in the pen itself, but rather to the significant technological changes that have occurred over the years. We understand your disappointment and appreciate your understanding. Please reach us out to find a solution team@moleskineeveryday.com Thanks.
Holding users hostage
Smart Pen Doesn’t Work
No longer use my system. There should have been a notification that said to
not update the app or your older pen won’t work. This feels like a scam to get me to pay for a new pen.
YOU CANNOT ACCESS YOUR NOTEBOOKS IF YOU DON’T USE THEIR CLOUD SERVICES
This new 3.0 major update forces you to upload all of your old notes to the cloud. After updating the app, they give you an option to export your old notebooks to an offline format (probably pdf) but that option only comes up once. If you skip that export option (which I did to better understand my options later in the legacy notebook migration flow), you’re basically screwed; you are forced to upload all your content to their cloud. If you don’t upload your content to their cloud, they lock you out of YOUR notebooks.
IF YOU DON’T USE THEIR CLOUD SERVICE, YOU CANNOT ACCESS YOUR NOTEBOOKS.
In summary:
- It costs over $200 USD for their criminally mediocre “smart” pen
- NO OFFLINE OPTION: In order to use Moleskin’s “smart” notebook system, you are forced to upload your content to their cloud services.
- This is an egregious, user-hostile change to this moleskin “smart” ecosystem.
I’ll admit the physical Moleskin notebooks are wonderful. Great products. But the “smart”/digital side of the ecosystem is a scam.
We, the users are now the product. They’re going to milk us for our data and we’ll inevitably find out about a massive data breach at some point.
Do yourself a favor and avoid Moleskin’s “smart” products. I feel anything but smart for getting so invested in their garbage.
Response from developer
Hi pwrUs3r, thank you for sharing your thoughts. We understand your concerns about cloud sync and local access to your notebooks. The move to cloud sync was introduced to keep notes securely backed up and available across devices, while improving reliability and recovery options. That said, we also understand that some users prefer a fully local workflow and more control over offline storage. We want to reassure you that we do not sell user data, and privacy is a core part of how we design the service. We’re already working on bringing back the possibility to keep notebooks locally on device memory for users who prefer that approach, even with the trade-offs that local-only storage can involve. We appreciate this kind of direct feedback because it helps us shape the next updates and prioritize the features that matter most to long-time users. If you’d like to discuss your case directly or share more feedback, please contact us through the app Settings > Contact us or by email at team@moleskineeveryday.com. Thanks.
Nice idea but unreliable
Catastrophique
Response from developer
Dear Gonchi4, thank you for your feedback, and we’re sorry to hear about your experience. We’d really like to help you resolve this please contact us directly through the app so we can support you more effectively. We’re working hard to improve the app experience redesigning those actions that may be confusing and fixing the bugs reported. We are releasing updates weekly. Thank you again for your feedback.
Latest update, not great
Needs lots of work to compare to previous versions
Response from developer
Dear Fox, thank you for your feedback, and we’re sorry to hear about your experience. We’d really like to help you resolve this please contact us directly through the app so we can support you more effectively. Thank you again for your feedback.
Absolute nightmare
The pen would not sync my notebook then it could not write to more than one smart notebook at the time- I had a planner a small pocket version and the regular notebooks- tech support said tough luck reset the pen and you’ll lose all the writings.
Then it lost my older notebooks. Then they said I had to block notebooks, unblock them, etc.
Total frustration for months.
I asked for a new pen so I can keep working… crickets.
Be aware
Response from developer
Dear Tiberius, thank you for your feedback, and we’re sorry to hear about your experience. Regarding your notebooks, it’s important not to keep multiple notebooks of the same type active at the same time. Notebooks that are not in use should be locked or archived, leaving only the active one. This helps prevent overwriting issues and ensures proper data management, as it also worked in the previous system. We’d really like to help you resolve this please contact us directly through the "Contact Us" section in the app so we can support you further. Thank you again for your feedback.
Suddenly the new app forces to create and account and send my private notes on their cloud
Beta
The fact that I can sync across accounts is annoying. Additionally, this would be worthwhile if it also had a digital notebook option so that I can go back and forth between my Apple Pencil and my Smart pen.
Disappointed, after spending so much on the smart system
Response from developer
Dear Dutchess, thanks for your feedback. We have just released a new beta version of the app, which includes several improvements. I would kindly invite you to reach us out. Your feedback is very important to us, and we truly appreciate your support in helping us improve the app. Thanks.
