Service client absent
Aucune réponse pendant plus de 3 mois, simple mail d'un bot qui indique que la demande prend plus de temps que prévu, depuis 1 an argent bloqué sur le compte mollie je déconseille fortement.
Perfekt
Alles bestens
Horrible
Jamais vu une application bancaire aussi mal conçu il n’y a pas de libellé, on ne peut pas savoir à quoi correspondent les versements ni envoyer des justificatifs, ni retracer les clients, c’est l’horreur
Response from developer
Bonjour, Merci pour votre retour. Nous sommes désolés que l'application ne réponde pas à vos attentes. N'hésitez pas à nous écrire à info@mollie.com avec vos remarques sur les libellés et justificatifs, nous serons ravis de vous accompagner. Cordialement, Alex
Be extremely careful before processing significant payments with Mollie
My experience with Mollie has been extremely poor, and I would strongly advise any business processing significant card payments to understand exactly what can happen to their funds before using the service.
Mollie accepted substantial credit-card payments into my account. I was not informed beforehand that these payments would be subject to a 20-business-day settlement delay. I discovered this only after Mollie had received the money and I contacted them asking why it had not been paid out.
Mollie subsequently told me in writing that the 20-business-day delay was a standard measure for new accounts and was not related to any specific concern about me or my business.
I nevertheless cooperated fully and provided all the documentation they requested.
Towards the end of those 20 business days, my account was then placed under a Risk/AML/KYC review and payouts were blocked.
Weeks passed. Despite repeated requests, I received no substantive explanation from the Risk team, no indication that further documents were required and no meaningful timeframe for completion.
Eventually, the original retention period expired and the money actually changed from “pending” to “available” in the Mollie app. Yet I was still prevented from withdrawing it.
Now, almost eight weeks after Mollie received the money, they have terminated my account because it is “outside of Mollie’s risk appetite”. I have no issue with the termination — after this experience, I have no intention of using Mollie again.
What I find unacceptable is that Mollie has now informed me that my existing funds will be retained until 15 February 2027, citing potential credit-card chargeback liability.
So my experience has been:
Payment accepted → 20-business-day restriction disclosed only afterwards → extensive documents requested and provided → Risk/AML review → payouts blocked → funds eventually shown as available → account terminated → funds now potentially withheld until February 2027.
I have formally reported the matter to both De Nederlandsche Bank and Banca d’Italia.
I am sharing this because other businesses should understand the potential cash-flow consequences before allowing Mollie to process significant payments.
If you are considering Mollie, particularly for high-value transactions, I strongly suggest obtaining written confirmation beforehand of the settlement period, any reserve that may be imposed, and how long Mollie may retain your money following a Risk review or account termination.
Had these conditions and this possibility been clear to me before the payments were processed, I would never have used Mollie.
Mollie accepted substantial credit-card payments into my account. I was not informed beforehand that these payments would be subject to a 20-business-day settlement delay. I discovered this only after Mollie had received the money and I contacted them asking why it had not been paid out.
Mollie subsequently told me in writing that the 20-business-day delay was a standard measure for new accounts and was not related to any specific concern about me or my business.
I nevertheless cooperated fully and provided all the documentation they requested.
Towards the end of those 20 business days, my account was then placed under a Risk/AML/KYC review and payouts were blocked.
Weeks passed. Despite repeated requests, I received no substantive explanation from the Risk team, no indication that further documents were required and no meaningful timeframe for completion.
Eventually, the original retention period expired and the money actually changed from “pending” to “available” in the Mollie app. Yet I was still prevented from withdrawing it.
Now, almost eight weeks after Mollie received the money, they have terminated my account because it is “outside of Mollie’s risk appetite”. I have no issue with the termination — after this experience, I have no intention of using Mollie again.
What I find unacceptable is that Mollie has now informed me that my existing funds will be retained until 15 February 2027, citing potential credit-card chargeback liability.
So my experience has been:
Payment accepted → 20-business-day restriction disclosed only afterwards → extensive documents requested and provided → Risk/AML review → payouts blocked → funds eventually shown as available → account terminated → funds now potentially withheld until February 2027.
I have formally reported the matter to both De Nederlandsche Bank and Banca d’Italia.
I am sharing this because other businesses should understand the potential cash-flow consequences before allowing Mollie to process significant payments.
If you are considering Mollie, particularly for high-value transactions, I strongly suggest obtaining written confirmation beforehand of the settlement period, any reserve that may be imposed, and how long Mollie may retain your money following a Risk review or account termination.
Had these conditions and this possibility been clear to me before the payments were processed, I would never have used Mollie.
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Piratable
Ça fonctionnait très bien jusqu’à ce que mon compte soit piraté. Bien dommage, j’ai dû l’arrêter
