Why so difficult?
Unable to create account and no one to speak with
Excellent app
Response from developer
We are pleased you have had a good experience with the Mon Ami App. Thank you for the work you do helping seniors and get in touch if we can help in any way: 650-267-2474 or hello@monami.io
App is incredibly slow
great service and app is smooth
delightful year old retired college professor in Laos Altos, CA. We go for walks, talk about college life, and politics too!
App is smooth and has been improving in terms of speed and features over the last couple of months.
Response from developer
Thank you for your kind feedback. If you need any help using the app and platform, you can always call or write: 650-267-2474 or support@monami.io.
Love this app
Response from developer
Thank you for the kind words and for your amazing work with seniors in the SF Bay Area. As always, get in touch if you need any help with Mon Ami or the platform: 650-267-2474 or support@monami.io.
Such a meaningful app
Response from developer
Thank you for the kind words and for your amazing work with retirees. As always, feel free to get in touch if we can help you with the platform or app! 650-267-2474 or hello@monami.io
Love this app!!
Response from developer
We are delighted you had a good experience with the App. Thanks for the kind words and for the important work you to as a companion for SF Bay Area Seniors. As always, if we can help you out in any way please get in touch: 650-267-2474 or hello@monami.io
Won’t let me create an account
Response from developer
Hi -- Thank you for the feedback. We are so pleased you recently learned about us on Good Morning America, and sorry you had a sub-par experience. Our practice is to first meet our customers via phone (and sometimes in person), so that we can find the best matches, and ensure the safety of the seniors using our platform. To that end, we provide access to the app only following the initial matching process. We will take your feedback into account and modify the information on our app to make this clearer and to facilitate easy signup. Please get in touch with us at 650-267-2474 or hello@monami.io and we'd be excited to meet you and help get you going on our platform.
Unknown circumstance
Response from developer
Alberto -- Thank you for the feedback. We are so pleased you recently learned about us on Good Morning America, and apologies for your experience logging in. Our practice is to first meet our customers via phone (and sometimes in person), so that we can find the best matches, and ensure the safety of the seniors using our platform. To that end, we provide access to the app only following the initial matching process. We will take your feedback into account and modify the information on our app to make this clearer and to facilitate easy signup. Please get in touch with us at 650-267-2474 or hello@monami.io and we'd be excited to meet you and help get you going on our platform.
Delete it
Response from developer
We are sorry you were unable to get the application to open. We have not heard this from other customers, so would be keen to talk to you to see if we can identify and fix the problem. If you are willing, please reach out to me directly -- Steve Fram, CTO at Mon Ami: steve@monami.io, so I can work with you identify and resolve the problem. Thank you.
Won’t let me log in
Response from developer
Hi -- Thank you for the feedback. I am sorry you had a sub-par experience. Our practice is to first meet our customers via phone (and sometimes in person), so that we can find the best matches, and ensure the safety of the seniors using our platform. To that end, we provide access to the app only following the initial matching process. We will take your feedback into account and modify the information on our app to make this clearer and to facilitate easy signup. Please get in touch with us at 650-267-2474 or hello@monami.io and we'd be excited to meet you and help get you going on our platform.
