Terrible customer service
I love my Moncler products. Both the app and customer service are extraordinarily subpar for the brand you’re trying to be.
Data Harvester
Title. Why is my date of birth required upon sign up. How unusual.
Do your customer really need to come to social media to seek your attention？
I purchased a waterproof down coat from Moncler, advertised as a “technical water-repellant satin” fabric. During a trip, I stored it together with my red Moncler ski pants, and the coat became visibly color-stained—the dye penetrated the fabric. If the fabric is truly water-repellant, this kind of absorption should not occur, which clearly shows a material or coating defect.
I contacted Moncler’s customer service to ask how to remove the color stains. They confirmed my case and promised to reply within 1–2 business days, but it has been more than two weeks and there has been no reply at all, even after I followed up.
Your service is truly disappointing. As a luxury outerwear brand, Moncler’s response is unacceptable. Do your customers really need to come to social media to seek your attention when your support team refuses to respond? I am extremely disappointed in both your product and your after-sales service.
I contacted Moncler’s customer service to ask how to remove the color stains. They confirmed my case and promised to reply within 1–2 business days, but it has been more than two weeks and there has been no reply at all, even after I followed up.
Your service is truly disappointing. As a luxury outerwear brand, Moncler’s response is unacceptable. Do your customers really need to come to social media to seek your attention when your support team refuses to respond? I am extremely disappointed in both your product and your after-sales service.
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Great app
So easy to find what you are looking for but the only thing ill say is that they need to add more junior clothes In stock other than that 5 STARS
Your service is terrible
I mean where to start here one, the website and the app are separate, you cannot scan the code in the app.
Response from developer
Hello, thank you for bringing this situation to our attention. We always appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
