Terrible customer service
Data Harvester
Do your customer really need to come to social media to seek your attention？
I contacted Moncler’s customer service to ask how to remove the color stains. They confirmed my case and promised to reply within 1–2 business days, but it has been more than two weeks and there has been no reply at all, even after I followed up.
Your service is truly disappointing. As a luxury outerwear brand, Moncler’s response is unacceptable. Do your customers really need to come to social media to seek your attention when your support team refuses to respond? I am extremely disappointed in both your product and your after-sales service.
Great app
Your service is terrible
Response from developer
Hello, thank you for bringing this situation to our attention. We always appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
Fantastic, But Signs Me Out
Response from developer
Hello, we are very sorry for this experience. We always appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
Keep canceled my order
Response from developer
Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
Customer Support
One pair of sneakers did not fit, so I sent it back for a refund. I was told it could not be returned because it did not have a QR code with it. The shoes were never taken out of the box and there was no QR code included.
Several calls to customer service were unhelpful. The employees were rude condescending and unwilling to help. I would continue to buy Moncler, but only from Saks or Nordstroms.
Do not buy direct or online!
Response from developer
Hello, we apologize for the problems that you are experiencing. We kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details so we can further investigate this. We truly appreciate our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
bugs
Response from developer
Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
bugs
Response from developer
Hello, we are sorry to hear that you are facing difficulties with the Moncler app. In order to further investigate this, we kindly invite you to contact us at https://www.moncler.com/link/action/ClientService-Contact providing more details. We sincerely value our customers' feedback as it gives us the opportunity to improve our services. Warmly, The Moncler Team
No good
Shipping worldwide
sh2t！
17 person
Moncler
Apple Pay
Useless.
Hopeless
Not as good as the previous app....
The previous app was a lot more stylish and much easier to browse around and use. I would rather use Safari or visit the stores than using this app to purchase....
