Poor transfer-out process and communication
Very disappointing experience with Moneyfarm. This is now the second time I have transferred money out, and on both occasions I have encountered the same issues. The transfer-out process is extremely slow, communication is poor, and I have had to chase for updates rather than being kept informed.
I understand that transfers can take time, but the lack of transparency and repeated delays are unacceptable. What is most concerning is that this is not a one-off problem—it has happened twice, suggesting there are ongoing issues with their transfer process.
While investing with Moneyfarm may seem straightforward, accessing your money when you want to leave is a completely different experience. Based on my experience, customer service and transfer-out procedures require significant improvement.
I understand that transfers can take time, but the lack of transparency and repeated delays are unacceptable. What is most concerning is that this is not a one-off problem—it has happened twice, suggesting there are ongoing issues with their transfer process.
While investing with Moneyfarm may seem straightforward, accessing your money when you want to leave is a completely different experience. Based on my experience, customer service and transfer-out procedures require significant improvement.
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App okay. Business not.
Been a customer for years. Their main email now bounces back every time, phone never answered, message says will call back but never does…
Scam Company
Took 3 months to process my cash ISA transfer - AVOID like the plague
A++ Performance
Moneyfarm is a well run fund. The information given is crystal clear. They keep us up to date about overall market conditions. I have no problem recommending Moneyfarm to experienced or novice investors.
As bad as it gets
The app “works”, however creating a direct debit does not work. I have setup a number of appointments with Moneyfarm, they fail to attend every one, I have sent emails, never a response. I am going to have to move my fund elsewhere.
