Poor transfer-out process and communication
Very disappointing experience with Moneyfarm. This is now the second time I have transferred money out, and on both occasions I have encountered the same issues. The transfer-out process is extremely slow, communication is poor, and I have had to chase for updates rather than being kept informed.
I understand that transfers can take time, but the lack of transparency and repeated delays are unacceptable. What is most concerning is that this is not a one-off problem—it has happened twice, suggesting there are ongoing issues with their transfer process.
While investing with Moneyfarm may seem straightforward, accessing your money when you want to leave is a completely different experience. Based on my experience, customer service and transfer-out procedures require significant improvement.
I understand that transfers can take time, but the lack of transparency and repeated delays are unacceptable. What is most concerning is that this is not a one-off problem—it has happened twice, suggesting there are ongoing issues with their transfer process.
While investing with Moneyfarm may seem straightforward, accessing your money when you want to leave is a completely different experience. Based on my experience, customer service and transfer-out procedures require significant improvement.
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App okay. Business not.
Been a customer for years. Their main email now bounces back every time, phone never answered, message says will call back but never does…
Scam Company
Took 3 months to process my cash ISA transfer - AVOID like the plague
A++ Performance
Moneyfarm is a well run fund. The information given is crystal clear. They keep us up to date about overall market conditions. I have no problem recommending Moneyfarm to experienced or novice investors.
As bad as it gets
The app “works”, however creating a direct debit does not work. I have setup a number of appointments with Moneyfarm, they fail to attend every one, I have sent emails, never a response. I am going to have to move my fund elsewhere.
Good App
Used it for a long time and the app works nicely.
Amazing app from a great company
I trust Moneyfarm with over half of my net worth. I have no issues with them. The app is great and does everything I need it to.
Nothing outstanding
The interest rate attracted me, which is still competitive but even though it shows a daily increase, it won’t be added for 12 months. The Ap is boring and unattractive and seems cumbersome. When the bonus rate ends, I doubt I will stay as deposits are not instant
The worst ‘money’ app
Of all the apps I own, this is the worst. They have ridiculous fees compared to other companies. It takes days to withdraw money. Now I'm trying to transfer my deposit to my bank, and they tell me it's not possible due to IT issues. They say they'll let me know in the future. I've never seen such poor service for such a high fee. I don't recommend it to anyone. Use Trade 212, Webull, or Revolut.
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Waste time
Input money takes 1 working day
Withdraw money takes 3 working days
It’s not user friendly
The Interest rate getting lower and lower , not worthy to put money here !!!!
Withdraw money takes 3 working days
It’s not user friendly
The Interest rate getting lower and lower , not worthy to put money here !!!!
Good User Experience
Good User Experience
Deposit delays
I was pretty happy with them, until I topped up my account for the new financial year. My bank sent the money on a Monday and after following up and following up, it’s now Friday and my account is still not “topped up” for a professional finance organization I think is actually poor. Which means I will have to probably wait until mix next week to actually have the money invested.
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App crashes under high load
Just when you need it, the app crashes under high demand. Avoid!
Good until….
Was quite pleased with Moneyfarm up until recently. My spouse transferred a significant amount of money into my ISA, but it never landed. Zero communication. We reached out twice. No reply. Eventually had to ring them, only to be told curtly that the transfer couldn’t be done unless the bank account was linked. So the money was in limbo with no explanation whatsoever. They still haven’t bothered to reach out to address my complaint. I would think very carefully about using Moneyfarm on this basis. I’ve chosen to use a different ISA as this doesn’t sit right with me. Was a very happy customer for years but do be aware.
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Anyone there?
No communication from customer service
Keep investing
I hope that the people at their computers can regain the profits again.
Great for first time investors
I’ve used Moneyfarm for 2 years and joined as a new investor. I chose the active investing where I make selections and the pros invest on my behalf. Very low fees of 0.65% and I’ve seen amazing returns over the last 2 years. Very easy and accessible and takes the stress out of investing. I highly recommend 😊
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Much improved. Worth the rocky ride.
Moneyfarm really turned things around for me after a few rocky years with them - I was not convinced for the first few years.
But near enough everything has been improved. Including the fee structure. And I have to say on the whole this has to be one of the stronger investment platforms you could part your money with.
A+, greatly improved.
But near enough everything has been improved. Including the fee structure. And I have to say on the whole this has to be one of the stronger investment platforms you could part your money with.
A+, greatly improved.
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Terrible
Lost money for me every year over the last 5, even as market reached record highs. Now app can’t even log in. AVOID AVOID AVOID THESE CLOWNS
They make it very difficult to disinvest or close your account.
Very difficult and slow
to disinvest or close your account.
to disinvest or close your account.
